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2880: Bridging the Gap: Are Junior Cybersecurity Pros Outpacing Veterans in Skills Development?

The Tech Talks Daily Podcast

Release Date: 05/01/2024

2899: Xperience 2024: Genesys and a Future of Personalized AI-Powered Experiences show art 2899: Xperience 2024: Genesys and a Future of Personalized AI-Powered Experiences

The Tech Talks Daily Podcast

How is artificial intelligence transforming customer experiences across industries? In today's special episode of Tech Talks Daily, we are live at Xperience 2024, where we have the pleasure of speaking with Brett Weigl, Senior Vice President of Product Management for AI at Genesys. Brett shares his insights on the latest AI innovations from Genesys, including their groundbreaking developments in Customer Journey Management. Brett delves into the findings from a recent consumer perception study on AI in customer experience, emphasizing the role of chatbots and AI-powered...

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2898: #Xperience24: Coca-Cola Bottlers' Sales & Services AI Innovation show art 2898: #Xperience24: Coca-Cola Bottlers' Sales & Services AI Innovation

The Tech Talks Daily Podcast

In today's episode of Tech Talks Daily, we dive into an insightful conversation with Nicole Thomas, VP of Customer Care Center at Coca-Cola Bottlers' Sales and Services Company (CCBSSC). Nicole shares how CCBSSC has extended the capabilities of the platform by utilizing Genesys Dialog Engine Bot Flows to introduce an innovative account finder voicebot. This technology determines the customer’s identity and intent before connecting them to an agent, ensuring inquiries are routed efficiently and eliminating multiple transfers. As a result, the...

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2897: Unlocking the Experience Edge With ContentStack show art 2897: Unlocking the Experience Edge With ContentStack

The Tech Talks Daily Podcast

How can businesses harness the power of technology to stand out in a crowded digital landscape? In this episode of Tech Talks Daily, we sit down with Conor Egan, VP of Product at ContentStack, to explore the innovative solutions and strategies that are redefining digital customer experiences. Conor brings over 15 years of experience in the industry and has been instrumental in creating solutions that disrupt the CMS market. We begin by discussing ContentStack’s pioneering role in the development of headless CMS and composable digital experience platforms (DXP). Conor explains how these...

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2896: The Role of AI in Enhancing Supply Chain Efficiency and Security show art 2896: The Role of AI in Enhancing Supply Chain Efficiency and Security

The Tech Talks Daily Podcast

What does the future of warehouse technology look like, and how can it shape the supply chain industry? Join us in this insightful episode of Tech Talks Daily as we sit down with Matt Gregory, Managing Director of Northern Europe for Körber's Supply Chain Software. With over 17 years of experience in the supply chain software industry, Matt brings a wealth of knowledge on how technology is revolutionizing the way we manage warehouses and supply chains. In our conversation, Matt delves into the significance of employee well-being in boosting productivity and retention in warehouse...

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2895: Elsevier - AI in Healthcare: The Role of ClinicalKey AI show art 2895: Elsevier - AI in Healthcare: The Role of ClinicalKey AI

The Tech Talks Daily Podcast

How can AI transform the future of clinical decision-making? Today on Tech Talks Daily, we explore this pivotal question with Rhett Alden, CTO at Elsevier Health. Rhett brings deep insights into the integration of AI with clinical knowledge to enhance healthcare delivery. Rhett discusses Elsevier's latest innovation, ClinicalKey AI, poised to revolutionize how clinicians access and utilize medical information. Developed with the sophisticated blend of Elsevier’s vast clinical knowledge assets and advanced AI technologies, ClinicalKey AI is designed to deliver trusted, transparent, and timely...

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2894: IBM and the AI Revolution: Enhancing Enterprise Applications show art 2894: IBM and the AI Revolution: Enhancing Enterprise Applications

The Tech Talks Daily Podcast

Are enterprises ready to harness the full potential of generative AI in application modernization? In today’s episode of Tech Talks Daily, we dive deep with Kyle Charlet, IBM Fellow and CTO for IBM Z Software, exploring the transformative impact of AI on hybrid cloud strategies and legacy systems. Kyle provides expert insights into how application modernization is crucial for executing successful hybrid cloud strategies, with generative AI playing a critical role in this evolution. He discusses the benefits of AI in translating outdated code from languages like COBOL to more contemporary...

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2893: Evan Goldberg on the Future of Oracle NetSuite and AI Integration show art 2893: Evan Goldberg on the Future of Oracle NetSuite and AI Integration

The Tech Talks Daily Podcast

Are we witnessing a tech evolution or merely chasing the latest shiny object? Today on Tech Talks Daily, we're thrilled to welcome Evan Goldberg, EVP and Founder of Oracle NetSuite, as we explore the journey and future of cloud computing and AI integration within business software. We’re broadcasting from SuiteConnect in London, where Evan shares his excitement about connecting with industry professionals beyond the digital realm. Evan recounts the inception of NetSuite 25 years ago, following a pivotal five-minute conversation with Oracle's Larry Ellison. This story not only marks the birth...

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2892: Four Pillars of Growth: Accenture’s Strategy for Software and Platform Companies show art 2892: Four Pillars of Growth: Accenture’s Strategy for Software and Platform Companies

The Tech Talks Daily Podcast

Are software and platform companies poised to conquer the next wave of innovation, or are internal obstacles derailing their trajectory? In this episode of Tech Talks Daily, we sit down with Kevan Yalowitz, the global lead for Software & Platforms at Accenture, who brings over 15 years of experience at the nexus of business and technology. Kevan unpacks the rapid evolution within the software and platforms industry, which has dramatically reshaped our daily interactions from shopping to socializing. Despite the industry's drive towards constant hypergrowth, there lurks a series of internal...

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2891: How Jamf is Demystifying Apple's Security Myth show art 2891: How Jamf is Demystifying Apple's Security Myth

The Tech Talks Daily Podcast

Has the longstanding belief in Apple's invulnerability to cyber threats finally been shattered? In today's episode of Tech Talks Daily, we're joined by Jaron Bradley, Director of Threat Labs at Jamf, to dissect this evolving narrative. As Apple devices have become commonplace in professional environments, they've also become hot targets for sophisticated cyber threats, including trojans, ransomware, and Advanced Persistent Threats (APTs). Jaron will unpack the seismic shift in the threat landscape for Apple's ecosystem, highlighting the transition from nuisance adware to more menacing malware...

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2890: Elevating Tradespeople: How Jobber is Empowering the Deskless Workforce show art 2890: Elevating Tradespeople: How Jobber is Empowering the Deskless Workforce

The Tech Talks Daily Podcast

How do you build a thriving tech company that supports tradespeople while revolutionizing an industry rooted in tradition? In this episode of Tech Talks Daily, I sit down with Sam Pillar, the co-founder and CEO of Jobber, to uncover the remarkable journey of transforming how small home service businesses operate. Sam shares his inspirational story of meeting his co-founder, Forest, in a coffee shop and how their shared vision led to the creation of a powerful platform that makes everyday tasks easier for home service providers like HVAC technicians, painters, and landscapers. Jobber helps...

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Is your organization's cybersecurity team equipped to handle the evolving landscape of cyber threats? This pressing question brings us to today's discussion with Max Vetter, Vice President of Cyber at Immersive Labs. In a world increasingly dependent on digital defenses, many organizations report a concerning gap in readiness, with seasoned professionals lagging behind their junior counterparts in tackling more complex cybersecurity challenges.

Immersive Labs has unearthed some eye-opening trends: notably, junior staff often engage with training content that surpasses the difficulty tackled by veterans by an average of 5%. This revelation raises an important question: Are industry veterans becoming complacent, or is there a deeper issue at play within the structure of ongoing professional development?

In this insightful episode, Max will dissect these dynamics, highlighting the vital need for continuous learning across all levels of cybersecurity expertise. He argues that robust security defenses stem from a culture that encourages all team members, regardless of seniority, to stay abreast of the latest threats and solutions. Additionally, Max will outline a strategic checklist to bolster organizational resilience and ensure that both junior and senior cyber professionals are prepared to meet future threats head-on.

As we navigate this complex topic with Max, one must wonder: How can leaders reinvigorate a culture of proactive learning and adaptation among seasoned cybersecurity professionals? After listening, join the conversation and share your thoughts on how organizations can better equip their teams for the cyber challenges of tomorrow.

Listen and share your insights: Are we doing enough to encourage continuous development in our cybersecurity teams?