There are many hundreds of crew on board responsible for creating your cruise experience. Some you come across every day and others you may never see as they drive operations behind the scenes. Three of the most visible ones on every ship are:
The Excursion Manager is responsible for the promotion, bookings and delivery of the port-excursion program. They are a valuable source of information about the best things to do in port, as they see all the ratings and comments left by previous guests and have usually visited the destination often.
Future Sales Manager
The Future Sales Manager is responsible for promoting and taking bookings for future cruises with the cruise line. They will usually be able to offer extra discounts or benefits than if you book once back home. They can also give good advice and tips on popular routes, ships and cabins.
Restaurant Maîitre d’
The Maître d’s are responsible for managing the restaurants. They manage the table seating and the service from the waiting staff. They will be the person to discuss any dietary issues, special requirements and if you want to be allocated another table.
Listen to other episodes for more insights on who is who on board