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AT&T Predicts Future, Save Service with Machine Learning

The AI in Business Podcast

Release Date: 02/28/2016

Navigating Challenges and Solutions in Data Security with AI - with Dimitri Sirota of BigID show art Navigating Challenges and Solutions in Data Security with AI - with Dimitri Sirota of BigID

The AI in Business Podcast

As enterprises double down on generative AI initiatives, the intersection of data security, privacy, and unstructured data is quickly becoming mission-critical. In this episode, Dimitri Sirota, Co-founder and CEO of BigID, joins the podcast to explore how AI transformation is reshaping enterprise data governance, security, and compliance—and why understanding your “crown jewel” data is essential to building trustworthy AI systems. Dimitri outlines the three major forces driving today’s enterprise data challenges: accelerated cloud migration, a rising tide of global data privacy...

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Scaling AI for Clinical Trials - with Damion Nero of Takeda show art Scaling AI for Clinical Trials - with Damion Nero of Takeda

The AI in Business Podcast

Today’s guest is Damion Nero, Head of Data Science at Takeda Pharmaceuticals. With over 15 years of experience applying AI, machine learning, and real-world data to drug development and precision medicine, Damion joins Emerj Managing Editor Matthew DeMello to explore the evolving role of AI in drug development and supply chain management. He breaks down how AI is currently streamlining administrative and regulatory tasks, improving efficiency across clinical trials, and saving valuable time for healthcare professionals. Damion also discusses why broader, transformative supply chain...

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The Future of Adverse Event Detection in Healthcare and Life Sciences - with Marie Flanagan of IQVIA show art The Future of Adverse Event Detection in Healthcare and Life Sciences - with Marie Flanagan of IQVIA

The AI in Business Podcast

Today’s guest is Marie Flanagan, Director of Product Management in Digital Projects and Solutions at IQVIA, who joins us to explore the overlooked intersection of AI and safety workflows in life sciences. As the industry experiences an explosion in the volume and diversity of data—from social media and call centers to audio and video files—Marie outlines the mounting challenges for pharmacovigilance and the opportunities AI is unlocking for healthcare and life sciences leaders. Marie discusses how advancements in voice-to-text transcription and automation are helping safety teams manage...

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How Financial Services Are Balancing Automation and Flexibility - with Akhil Khunger of Barclays show art How Financial Services Are Balancing Automation and Flexibility - with Akhil Khunger of Barclays

The AI in Business Podcast

Today’s guest is Akhil Khunger, VP of Quantitative Analytics at Barclays. Akhil joins us to explore how financial institutions are modernizing stress testing, risk modeling, and strategic planning through AI. Throughout the episode, Akhil discusses the evolving architecture of financial models — specifically how modular, decoupled processes can speed up regulatory compliance and empower faster decision-making. He outlines how AI-powered code generation and user-friendly APIs are enabling more targeted scenario analysis without compromising performance across large, complex portfolios....

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Building Readiness for AI Agents in Healthcare Systems - with Raheel Retiwalla of Productive Edge show art Building Readiness for AI Agents in Healthcare Systems - with Raheel Retiwalla of Productive Edge

The AI in Business Podcast

Today’s guest is Raheel Retiwalla, Chief Strategy Officer at Productive Edge — a digital transformation consultancy focused on healthcare. Productive Edge works with payers, providers, and health tech firms to leverage AI, data, and modern platforms to streamline operations, cut costs, and improve outcomes. With two decades of experience in digital transformation and AI strategy across regulated industries, Raheel joins Emerj Managing Editor Matthew DeMello on the show today to explore the emerging role of agentic AI in enterprise healthcare. He unpacks what agentic AI is, how it differs...

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How Responsible AI is Shaping the Future of Banking and Finance - with Shub Agarwal of U.S. Bank and USC show art How Responsible AI is Shaping the Future of Banking and Finance - with Shub Agarwal of U.S. Bank and USC

The AI in Business Podcast

On today’s episode, we’re joined by Shub Agarwal, author of Successful AI Product Creation: A 9-Step Framework available from Wiley and a professor of the University of Southern California teaching AI and Generative AI product management to graduate students. He is also Senior Vice President of Product Management for AI and Generative AI at U.S. Bank. Shub joins Emerj’s Managing Editor Matthew DeMello on the show today to offer his perspective on what responsible AI adoption truly looks like in a regulated environment - and why method matters more than models. With over 15 years of...

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Driving Multi-Modal Retail and Healthcare CX - with Brett Kiley of CVS Health show art Driving Multi-Modal Retail and Healthcare CX - with Brett Kiley of CVS Health

The AI in Business Podcast

In this episode of the AI in Business Podcast, Brett Kiley, Executive Director of Customer Experience and Client Solutions at CVS Health, joins us for a compelling discussion on the evolving landscape of customer interactions. With over two decades of experience, Brett shares how CVS navigates the challenges of personalization, efficiency, and seamless service across their retail, pharmacy, and health services divisions. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1. 

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Global AI Regulations and Their Impact on Industry Leaders - with Micheal Berger of Munich Re show art Global AI Regulations and Their Impact on Industry Leaders - with Micheal Berger of Munich Re

The AI in Business Podcast

Today’s guest is Michael Berger, Head of Insure AI at Munich Re. Michael returns to the Emerj podcast platform to discuss the impact of legislation such as the EU AI Act on the insurance industry and broader AI adoption. Our conversation covers how regulatory approaches differ between the United States and the European Union, highlighting the risk-based framework of the EU AI Act and the litigation-driven environment in the U.S. Michael explores key legal precedents, including AI liability cases, and what they signal for business leaders implementing AI-driven solutions. If you’ve enjoyed...

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GenAI Efficiencies in Manufacturing, Smart Farming, and Beyond - with Steffen Hoffmann of Bosch show art GenAI Efficiencies in Manufacturing, Smart Farming, and Beyond - with Steffen Hoffmann of Bosch

The AI in Business Podcast

Today’s guest is Steffen Hoffmann, Managing Director of Bosch UK. Steffen joins the podcast to discuss how Bosch is leveraging AI across industries, from precision agriculture to HR automation and manufacturing quality control. Throughout our conversation, Hoffmann gives a revealing insight into how Bosch’s AI-driven black grass detection system is helping farmers reduce chemical use and lower costs by precisely targeting affected areas. He also explores Bosch’s history of deploying AI-driven solutions, from early automotive transmission control systems to smart home appliances that...

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How AI is Transforming Asset & Wealth Management From Data to Decisions - with Paul Ronan of FE fundinfo show art How AI is Transforming Asset & Wealth Management From Data to Decisions - with Paul Ronan of FE fundinfo

The AI in Business Podcast

Today’s guest is Paul Ronan, Chief Technology Officer at FE fundinfo. FE fundinfo is a leading financial data company connecting the investment industry in the UK, Europe, and Asia Pacific through a single integrated platform. With over 30 years of expertise, FE fundinfo empowers asset and wealth managers to streamline operations, improve client outcomes, and make confident, data-driven decisions. In this episode, Paul joins us to discuss how industry leaders are adopting AI to enhance efficiency, improve client personalization, and redefine operational models. While some firms embrace AI as...

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We’ve featured a number of artificial intelligence researchers on the show, but today we switch gears and dive into the business side of the industry. In this episode, Dr. Mazin Gilbert (who earned his PhD in Engineering) breaks down AT&T’s efforts to make more intelligent systems large-scale. How do they train their network to route traffic through the right nodes on holidays, when certain areas of traffic are overloaded? How can a system know, based on signals from hardware, which pieces might be going bad and need replacing and send out a message to alert the company? Making a network ‘aware’ is a large challenge, but Mazin gives an insider’s perspective as to how economic and business pressures are driving AT&T to implement machine learning technologies in order to remain profitable.