957: Why Service in Hotels Still Wins
No Vacancy Live and No Vacancy News
It’s not about thread count—it’s about people. On #NoVacancyNews, Glenn Haussman and Anthony Melchiorri chat with hospitality consultant and author Kate Buhler, whose career has taken her from the world’s most iconic hotels to coaching today’s front-line staff and executives. 🔍 Topics that matter: Why today’s luxury service challenge is more about managers than guests The real impact of tech and AI—and why guests still crave a human touch Why and how elegant upselling can feel like #hospitality, not a hustle The problem with staffing algorithms and how they’re killing...
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Financial Wins Behind the Bar: Hospitality Masterclass with Fintech
No Vacancy Live and No Vacancy News
What happens when you merge the top two players in hotel tablet tech? According to , CEO of , it’s a hospitality tech revolution. In this , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder...
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956: The Bright Blueprint: Reimagining Hotels with Tech-Infused Soul
No Vacancy Live and No Vacancy News
Forget everything you thought you knew about hotel tech. On #NoVacancyNews, Glenn and Anthony chat with Bright Hotel Group CEO Deniz Dorbek Kocak about how her team is rewriting the rules of hospitality through integrated technology, curated design, and authentic guest connection. 💡 What you’ll hear about: The Bright Group’s evolution from tech firm to hotel operator—and why that shift matters How self-check-in kiosks and lean teams improve margins without compromising guest service Why tech should feel invisible yet powerful — especially for Gen Z and Millennial travelers...
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How HCN Is Revolutionizing Hotel In-Room Tech and Personalization
No Vacancy Live and No Vacancy News
What happens when you merge the top two players in hotel tablet tech? According to , CEO of , it’s a hospitality tech revolution. In this , Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder...
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FNA 181: From Ricci to Poorer
No Vacancy Live and No Vacancy News
Peter Ricci is Hospitality & Tourism Management Director @ Florida Atlantic University. We assume that since the humidity is clouding his judgement, he's joing Glenn, Craig and Producers Dave and Suzanne for some laughs and cocktails to kick off the weekend.
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955: Authentic Hotel Leadership: Jimmy Taylor of IHG on Talent, Trust, and the Six A’s to Success
No Vacancy Live and No Vacancy News
In this episode of , Glenn Haussman and talk with , VP Operations at , about what really drives long-term success in hospitality leadership. • Why being truly beats trying to fit a corporate script — and how that builds loyalty • How hiring “thoroughbreds” but managing them like donkeys damages culture and retention • The six A’s that shape Jimmy’s leadership style: accessible, accountable, approachable, attitude, authentic, adaptable • Why empathy and fairness matter more than micromanagement — especially in today’s labor market • Insights on balancing owner...
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Could a 4-Day Workweek Transform Hospitality? Rosen Hotels Thinks So
No Vacancy Live and No Vacancy News
Recorded during , had the privilege of chatting with Shubach from to explore how , people-first thinking, and bold ideas could reshape the hospitality industry. ✨ Key highlights from our conversation: • Why Rosen is exploring a 4-day workweek with 5-day workweek pay as a real benefit of AI-driven productivity • How sharing automation gains with employees—rather than only owners—can build unmatched loyalty • Tackling class divides in hospitality by returning more time (instead of promising remote work that frontline staff can’t access) • Using technology to remove workplace...
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954: Inside Fairmont Hotel’s “Make Special Happen”: Storytelling, Strategy & Staying Human
No Vacancy Live and No Vacancy News
✨ In this episode of , Glenn Haussman and speak with , VP of Brand and Marketing at , about how a heritage brand keeps its edge by making every stay truly special. 🔑 Highlights you won’t want to miss: • Why Fairmont’s new campaign isn’t just —it’s a cultural movement within the company • The powerful role of storytelling and real-life legends like in connecting with guests • How Fairmont balances modern digital tools with timeless human touch • The secret behind creating unforgettable moments for travelers worldwide—from grand gestures to the smallest thoughtful...
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Hospitality Design Legend Adam Tihany on Innovation, Struggles & Success
No Vacancy Live and No Vacancy News
Happy Holiday! Enjoy this best of episode from February. 🚀 What does it take to revolutionize restaurant and hotel design? Find out as we sit down with the legendary Adam Tihany, the creative force behind some of the most iconic hospitality spaces in the world! From working with Thomas Keller and designing world-class restaurants to shaping the future of luxury cruise ships, Tihany shares an unfiltered look at his journey, creative process, and the struggles behind the success. 🔹 Highlights from this can't-miss episode: ✔️ How a chance encounter at Studio 54 led to his...
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How Omni Hotels Rebuilt Their Entire Tech Stack (and Why It Worked) | HITEC 2025
No Vacancy Live and No Vacancy News
Recorded live during HITEC last month, Glenn Haussman and talks with and from about what it really took to rebuild their entire stack—and why it’s transforming how they do business. 🧠 What you’ll learn: Why Omni decided to move away from running its own tech and partner with How strong change management and executive backing kept the project on track The real challenges behind the scenes—and why they didn’t let doubt stop them New opportunities unlocked: faster integrations with booking engines, F&B systems, and partner platforms What’s next: fully moving PMS and...
info_outlineGlenn chats with AAHOA Chairman Bruce Patel and Chip Rogers, AAHOA’s President & CEO. With nearly 16,000 members representing nearly half the hotels in this county, this association is a massive force both in the industry and on Capitol Hill. But it wasn’t always that way. AAHOA stands for the Asian American Hotel Owners Association and we discuss how a small group of Indian immigrants faced unrelenting racism and financial challenges to achieve the American dream. Now, the second and third generation are in charge, and this group is changing everything about the hotel business. Learn how.
But first Glenn chats with Bruce Ford, SVP of Lodging Econometrics, all about the rapid growth of soft-brand hotels. Though you may not know what they are, they’re an increasingly integral part of the hotel industry. Especially for those hotels you think are independent. Guess what, it’s more likely that’s not quite true.
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