Convergence of Art and Hospitality with 21c Museum Hotels Pres. Greenberg
No Vacancy Live and No Vacancy News
Release Date: 07/28/2017
1031: LGBTQ+ Hotel Brand Axel Hotels Targets U.S. Expansion
No Vacancy Live and No Vacancy News
Axel Hotels runs 12 properties across four countries with nearly 1,000 rooms, and the brand focuses on the LGBTQ+ community. I talk with Efrain Castro, COO of Axel Hotels, about how the brand creates community-driven hotels and where the team wants to expand next. 🏳️🌈 Efrain calls Axel the largest hotel chain focused on the LGBTQ+ community, built as a “space of freedom” that welcomes anyone who wants that environment 🌍 Axel uses social spaces to connect travelers and locals, and that local/traveler mix drives repeat demand 🏨 Axel operates through leases, management...
info_outline
How Starwood Makes Its Hotels Feel Different: Nature, Soul, and Experience
No Vacancy Live and No Vacancy News
Starwood Hotels builds 1 Hotels, Treehouse, and Baccarat around one idea: products need emotion and soul, not templates. While hosting Starwood’s annual conference, I talked with Raul Leal, CEO of Starwood Hotels, about differentiation through nature-led design, human experience, and AI-driven personalization that stays human. 🌿 Raul says nature-led “hardware” sets the tone the second guests walk in 🤖 He uses AI to understand preferences and deliver better moments on-property without creeping people out 🍽️ He treats F&B as brand identity, not a side business 💰 He...
info_outline
1030: Caesars’ First Non-Gaming Hotel: Inside Caesars Republic Scottsdale
No Vacancy Live and No Vacancy News
Caesars launched its first non-gaming Caesars Republic in Scottsdale, and the property built the guest experience around F&B partnerships like Lisa Vanderpump’s Wolf. Glenn Haussman talks with Joe Iturri, SVP of Business Development at HCW, about what that launch required and what owners expect from hands-on management right now. 🐺 Joe says Wolf changed the vibe fast and validated the F&B strategy 🎰 Joe says the non-gaming concept forced the team to create the playbook instead of following one 🍽️ Joe treats F&B as the identity engine, not an add-on 🙂 Joe hires for...
info_outline
From Engineer to 4 Red Roof Hotels: How He Built the Portfolio
No Vacancy Live and No Vacancy News
Priyank Patel owns four Red Roof properties, and he built the portfolio over nine years after starting out as an engineer. During AAHOACON 2026, where No Vacancy was the official podcast, Glenn Haussman talks with Priyank Patel, Red Roof owner, about why he chose hotels as an investment strategy to reach long-term goals—and why he kept buying Red Roof. Why he moved from engineering into hotel ownership Why Red Roof support helped him scale from one property to four Why he uses AAHOACON for vendor access and owner-to-owner learning Why he stays involved with AAHOA as a Washington, DC area...
info_outline
Airline Search Data Predicts Hotel Demand: How Hotels Use It
No Vacancy Live and No Vacancy News
During DUETTO PERFORM, I talked with Katie Moro, VP Data Partnerships at Amadeus, about a real problem for hoteliers right now: data everywhere, decisions nowhere. 🛫 Katie explains using airline search and booking signals to separate intent from real demand 📊 She compares booking curves across hotels, airlines, and short-term rentals and adjusts for lead-time differences 🎯 She uses age-range data to tighten channel mix and marketing decisions 🏢 She says group profitability needs more than room nights—meeting space and F&B data matter too ✅ Her first move: audit what you...
info_outline
Hotel Revenue Tips: 3 Simple Upsells That Add Income Fast
No Vacancy Live and No Vacancy News
Bruce Jordan gives three simple revenue ideas that don’t require a renovation—just better packaging and pricing. During AAHOACON, I talked with Bruce Jordan, creator of Hotel Guest Management, about ways hotels can add income when margins feel tight. 👶 Child safety room: charge $30–$50 per night for a childproof setup 👥 Protect group revenue: upgrade the group and lower the rate instead of losing thousands protecting 10 rooms 🤝 Affiliate revenue: package local restaurants and excursions and get paid on referrals 💆 Bonus: sell massages with a retail mindset—if it costs $100,...
info_outline
FNA 208: Seeing Red
No Vacancy Live and No Vacancy News
Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with some drinks, stories from the road and another round of our Hotel Pet Peeves.
info_outline
1029: How Margaritaville Hollywood Beach Turns Meetings Into Repeat Leisure
No Vacancy Live and No Vacancy News
Food and beverage drives nearly half of annual revenue at Hollywood Beach Resort. Glenn Haussman tours with , Director of Sales & Marketing. The property is managed by our friends at ! 🩴 The flip-flop entrance sets the tone and drives social content 🏖️ The boardwalk + beach location fuels energy and local demand 👨👩👧👦 The guest mix shifts by season: couples vs families vs groups 🏢 Meetings live on the 9th floor with ocean views and a 10,000-square-foot ballroom 🔁 Meeting attendees return later for leisure stays with family Thanks to for supporting...
info_outline
Front Desk Upsells Cut Turnover by 40% and Raise Pay
No Vacancy Live and No Vacancy News
Front desk upsells didn’t just add revenue — they cut turnover by 40% in one operator’s portfolio. In video 2 of this series, Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington, break down how hotels train front desk teams to build rapport, tailor offers, track performance, and pay incentives that actually keep people. 🧠 Train the conversation: ask a few questions at check-in, then match the offer to the guest’s reason for travel 📊 Use data for daily coaching: agents see their stats, managers coach in real time, performance improves...
info_outline
Hotel Profitability vs RevPAR: The Shift Revenue Teams Need
No Vacancy Live and No Vacancy News
Hotels don’t need another system; hotels need the systems they already run to talk to each other. I talk with Alex Zoghlin, CEO of Duetto, during Duetto PERFORM about profit-first revenue decisions and connected hotel data. 🧩 Disconnected systems force teams to act on partial data 💰 Profit-first decisions require coordination across departments 🔗 Better access to existing data beats adding “one more tool” 🤖 AI speeds integrations and shortens decision cycles 🎯 Dynamic pricing and build-your-own packages lift total revenue and GOP Want the weekly roundup of news, videos,...
info_outlineHey, you got your museum in my hotel. Well, YOU got your hotel in my museum. That sums up the 21c Museum Hotels concept that’s finding success in tier 2 cities such as Louisville, Nashville and Oklahoma City. Glenn talks with Craig Greenberg, the company’s president about this very interesting hotel brand. 21c founders Laura Lee Brown and Steve Wilson love contemporary art, by creating brand mixing hospitality and art. This is a fascinating look into an emerging hotel brand.
But first, Glenn speaks with Bruce Ford, SVP Business Development of Lodging Econometrics. They talk about the just released 2Q new construction pipeline report. Then they talk about the future of immersive hospitality focusing on the freshly announced Star Wars hotel coming to Walt Disney World. They also discuss the emergence of a 48-hour guest cancellation policy, which started with Marriott and then spread to Hilton. Is it good for owners or customers? Listen now and find out.
Visit our sponsor: Kevin Barry Fine Art
Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation
Subscribe on iTunes: No Vacancy with Glenn Haussman
Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm
Send your comments and questions to Glenn@rouse.media.
Support the show: https://www.patreon.com/novacancy
Follow Glenn @TravelingGlenn
Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com
Learn more at http://novacancy.libsyn.com
Produced by Jeff Polly: http://www.endpointmultimedia.com/