Delivering Bad News to Clients the Ethical Way with Kathleen Havener [LGE 030]
Release Date: 09/25/2018
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info_outlineNo one wants to think about it but there might come a time in your legal career where you have to deliver bad news to your client – whether it’s due to a lawyer error or otherwise. How can you deliver this news to your client swiftly and ethically?
Joining me is Kathleen Havener, a lawyer at The Cullen Law Firm in Washington DC. Kathleen’s practice focuses on complex commercial litigation. In this episode, Kathleen shares her insight on a lawyer’s responsibility when it comes to informing the client about the legal process and delivering unfavorable news, if any should arise.
What We Discuss in This Episode:
- How to prepare your clients when judges fail
- How to tell your clients when you have failed
- Is the fear of failing keeping you from being honest with your clients?
- What can more experienced lawyers do to prepare younger lawyers for failure?
- What are the different ways something can go wrong in the legal process?
- What are some considerations to keep in mind when you know you have bad news to tell your client?
- How can you explain to your clients the legal process and what effect does that have on clients making better choices?
- What is the “Nora” Rule?
- How you can prepare your clients for alternative outcomes should they arise?
- Learn to take your clients “as they are” when it comes to their understanding of the law but still explain the legal process to them
- Never delay or hide bad news from your client
Resources Mentioned:
Kathleen's ABA article on How to Deliver Bad News to Your Client
Other articles written by Kathleen worth exploring
Contact Information:
Kathleen email: [email protected]
Phone number: (202) 298-4775
Thank you for listening!
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