The Evolving Landscape for CCaaS Services in 2025
Staying Connected
In 2025, we anticipate the continued enterprise migration to Contact Center as a Service (“CCaaS”) solutions. Customers are facing the difficulty of keeping good contact center agents, the end-of-life status of existing equipment and software, and the shift by providers from on-prem to cloud-based offerings with effective AI use cases. In this 8-minute episode of Staying Connected, of TC2 and of LB3 join to discuss the state of the CCaaS market, and how savvy customers are utilizing RFPs and pilots to select best in class solutions that align with business and technical...
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2025 Regulatory Outlook and the Impact of Tariffs on ICT Services
Staying Connected
Big changes in Washington have created big changes in the regulatory environment for ICT services—which may impact the ICT products and services that enterprise customers buy to run their businesses and, importantly, how much they must pay for them. What are the impacts of big, proposed tariffs on the costs of ICT? What’s going to happen to USF and how much will enterprise customers have to pay for it? And, did enterprise customers get regulatory protection from net neutrality rules or did the ISPs effectively quash their implementation? In this 11-minute episode of...
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Controlling Chaos – Expanding Beyond Traditional TEM
Staying Connected
The complexity and number of ICT-related invoices continue to increase exponentially. Enterprises are migrating to multi-platform, multi-vendor services, and cloud-based solutions with rates that are unclear or unchecked. In this 9-minute episode of Staying Connected, and join to discuss the evolving landscape of TEM services and strategies for extracting maximum value from your TEM solution. If you would like to learn more about our experience in this space, please visit our and webpages. Follow us on LinkedIn: &
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Can Network-as-a-Service (NaaS) Be What You Want it to Be?
Staying Connected
In this 7-minute episode of Staying Connected, joins to demystify NaaS and related “as-a-service,” utility-based, network service and pricing models. They discuss the confusing marketing suppliers use for NaaS, what customers want from a true NaaS proposition, and the reality of translating network infrastructure into utility-based service and pricing models. If you would like to learn more about our experience in this space, please visit our webpage. Follow us on LinkedIn: &
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Wired No More - The Growth of LEO Solutions
Staying Connected
On this episode of Staying Connected we continue our discussion on the evolution of the LEO satellite market and the enterprise use case for these solutions. In this 9-minute podcast, and join to discuss the technical and regulatory factors that make LEOs a viable competitor to traditional terrestrial Internet service and point to increased enterprise adoption. If you would like to learn more about our experience in this space, please visit our webpage. Follow us on LinkedIn: &
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Bulk Messaging Charges – Will Ofcom Come to the Rescue?
Staying Connected
Ofcom, the UK’s communications regulator, has recognized that the market for mobile termination charges for bulk messaging isn’t working. With significant market power, some providers have increased these charges by 70% since 2021 and there’s no end in sight. On January 28th, Ofcom proposed a price cap on mobile termination charges for messaging. In this 5-minute podcast, , a partner at LB3, joins to describe the proposal and consider what enterprise customers can do to take advantage of the potential savings. If you would like to learn more about our...
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AT&T Increases the Property Tax Allotment Surcharge
Staying Connected
Non-FCC mandated surcharges on ICT services have increased threefold over the last ten years, and AT&T’s recent increase in its Property Tax Surcharge is just the latest installment. In this 7-minute podcast, , a partner at LB3, joins to unpack the surcharge regimes and discuss what enterprise customers can do to address, or at a minimum be prepared for, these material service cost uplifts. If you would like to learn more about our experience in this space, please visit our and webpages. Follow us on LinkedIn: &
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Transacting for a Successful ERP Transformation
Staying Connected
ERP systems have been around for many years, but there is now a significant focus on modernizing ERP systems by shifting them to the cloud. In this 8-minute podcast, , a partner at LB3, joins to discuss the risks and opportunities companies face when transacting for and adopting ERP SaaS, including: vendor lock-in, ERP implementations, and strategies for controlling costs. If you would like to learn more about our experience in this space, please visit our and webpages. Follow us on LinkedIn: &
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Current Trends in IT Outsourcing and the Rise of XLA’s
Staying Connected
At TC2 we continue to see IT outsourcing as an important and growing space for enterprise customers. Recent engagements confirm the shift away from "factory" style managed services toward dedicated staffing models as well as the evolution of IT tooling approaches and the rise of the experience level agreement (XLA). In this 11-minute podcast, TC2 Managing Director and Senior Consultant join to discuss current trends in IT outsourcing deals and the role of XLAs that measure end-user satisfaction and overall experience rather than just technical metrics. If you...
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“EULA’s and AUP’s and Hidden Terms …Oh My!” – Finding and Fixing ICT Online Terms
Staying Connected
What do all the telcos including AT&T, Lumen and Verizon have in common? That’s right, they all rely on service guides and online terms. Not to be outdone, you’ll now also find these shadow provisions in your deals with Avaya, Cisco, Nice, Palo Alto, Z-Scaler…the list goes on. In this 14-minute podcast, LB3 partners and join to provide an update on the ever-changing world of service guides and online terms. Listen as Laura and Deb reveal key insights on how these online publications are making their way into most ICT deals in your enterprise, what to look...
info_outlineHere's the final podcast from our series where LB3's Laura McDonald and Kevin DiLallo discuss with TC2's Joe Schmidt the Ten Things to Watch in 2019. This episode covers three of the most important topics for enterprises - 5G wireless, the Internet of Things, and SD-WAN.