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368 AI Created Content Is Average So Add Your Storytelling

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Release Date: 01/09/2024

I Like It, It Sounds Really Good, But I Am Not Going To Buy It show art I Like It, It Sounds Really Good, But I Am Not Going To Buy It

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

You manage to get the appointment, which at the moment is seriously job well done.  Trying to get hold of clients, when everyone is working from home is currently a character building exercise.  You ask permission to ask questions.  Well done!  You are now in the top 1% pf salespeople in Japan.  You do ask your questions and quickly realise you have just what they need.  Bingo! We are going to do a deal here today, so you are getting pumped.  But you don’t do a deal, in fact you leave with nothing but your deflated ego and damaged confidence.  The...

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Bringing More Marketing Into Sales Calls show art Bringing More Marketing Into Sales Calls

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Salespeople have sales tools which often are not thoroughly thought through enough.  These can be flyers, catalogues, slide decks, etc.  They can also be proposals, quotations and invoices.  Usually the salespeople are given the tools as they are and either don’t ask for improvements or don’t believe the marketing department has much interest in their ideas about the dark art of marketing.  Consequently, there are some areas for improvement which go begging. Flyers, catalogues and slide decks tend to be very evenly arranged.  Every page is basically presented in...

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Nemawashi Is Gold When Selling In Japan show art Nemawashi Is Gold When Selling In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

I hear some people say translating terms like “nemawashi” into English is difficult.  Really?  I always thought it was one of the easier ones.  Let's just call it “groundwork”.  In fact, that is a very accurate description ,from a number of different angles.  Japanese gardeners are superstars.  There is limited flat space in this country, so over centuries gardeners have worked out you need to move the trees you want, to where you want them.  They prefer this approach to just waiting thirty years for them to turn out the preferred way.  It is not...

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The Three Barbers Of Minato show art The Three Barbers Of Minato

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Minato-ku or the “Port Area” is a central part of Tokyo, which used to be harbourside for goods being delivered to the capital in ancient times.  My three barbers’ stories are tales of customer service opportunities gone astray, in a country where customer service is the envy of the rest of the world.  Each story brings forth a reflection on our own customer service and how we treat our buyers.  My apologies to Gioachino Rossini for lifting the title idea for this piece from his famous opera. Barber Number One worked in a men’s barber shop in the Azabu Juban shopping...

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Create Reference Points For Clients show art Create Reference Points For Clients

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

There is no doubt that the pandemic has made it very fraught to find new clients in Japan.  The new variants of the virus are much more contagious and have already overwhelmed the hospital infrastructure in Osaka, in just weeks of the numbers taking off.  Vaccines are slow to roll out and so extension after extension of lockdowns and basic fear on both sides, makes popping around for chat with the client unlikely.  We forget how much we give up in terms of reading and expressing nuanced ideas through not having access to body language.  Yes, we can see each other on screen,...

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Do You Have Enough Grey Hairs In The Sales Team? show art Do You Have Enough Grey Hairs In The Sales Team?

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Japan is a very hierarchical society.  I am getting older, so I appreciate the respect for age and stage we can enjoy here.  Back in my native Australia, older people are thought of having little of value to say or contribute.  It is a youth culture Downunder and only the young have worth.  “You old so and so, you don’t know anything” is reflective of the mood and thinking.  As a training company in Japan, we have to be mindful of who we put in front of a class and in front of clients.  If the participants are mainly male and older, then it is difficult to...

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The Big Myth Of The Sales A Player show art The Big Myth Of The Sales A Player

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

When we read commentary about how we should be recruiting A Players to boost our firm’s performance, this is a mirage for most of us running smaller sized companies.  If you are the size of a Google or a Facebook, with massively deep pockets, then having A Players everywhere is no issue.  The reality is A Players cost a bomb and so most of us can’t afford that type of talent luxury.  Instead we have to cut our cloth to suit our budgets.  We hire C Players and then we try to turn them into B Players.  Why not turn these B Players into A players? This is a...

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Dealing With Bad News show art Dealing With Bad News

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

If we try to hide the bad news for the buyer will that work?  How long with it work for?  Bernie Madoff died in prison, his wife left in a perilous state, one son dead from suicide and the other from cancer.  I call that family devastation.  He got away with his lies and cheating for quite a while.  He offered modest, but steady returns.  He told people he had no capacity to take their money, then rang them back at a later stage to say there was an opening.  They were grateful for the chance to give him their money.  The 2008 recession showed who was...

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Dealing With Bad News show art Dealing With Bad News

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

If we try to hide the bad news for the buyer will that work?  How long with it work for?  Bernie Madoff died in prison, his wife left in a perilous state, one son dead from suicide and the other from cancer.  I call that family devastation.  He got away with his lies and cheating for quite a while.  He offered modest, but steady returns.  He told people he had no capacity to take their money, then rang them back at a later stage to say there was an opening.  They were grateful for the chance to give him their money.  The 2008 recession showed who was...

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Why Selling To Japanese Buyers Is So Hard And What To Do About It show art Why Selling To Japanese Buyers Is So Hard And What To Do About It

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

The buyer is King.  This is a very common concept in modern Western economies.  We construct our service approach around this idea and try to keep elevating our engagement with royalty. After living in Japan for 36 years and selling to a broad range of industries, I have found in Japan, the buyer is not King. In Nippon the buyer is God. This difference unleashes a whole raft of difficulties and problems. My perspective is based on an amalgam of experiences over many decades and I am generalising of course. Not every buyer in Japan is the same, but those foreigners who know Japan will...

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AI has opened the floodgates to allow any idiot to create content. If content marketing is an important vehicle for promoting your credibility in business, then be concerned.  Most content is currently created by people who are literate, that is, they can write the pieces themselves. 

One notable exception is Gary Vaynerchuk and I am a big fan. He is a prolific creator of content, including best-selling books and readily admits he cannot read or write well.  However, he is really able to talk and as we say in Australia, “he can talk under wet concrete with a mouth full of roofing nails”. He has others transcribe his comments and clean up what he says. This then becomes his output in text format. 

A funny irony is that he doesn’t read his own text when he records the audio versions for his books. He basically speaks the book again, so that the two versions are never the same. Anyway, his “speaking” idea to create content is not a bad one, if writing is not your forte.

There are no longer barriers to entry for text content because of AI.  At the moment, anyone can command the machine to produce content for them and they can upload this as their own work.  Well, we had this before didn’t we, when people were using ghost writers.  I remember reading a really good article by an Aussie guy I knew here in Tokyo. Let’s call him Mr. X.  I was surprised by the quality.  Frankly, I didn’t think he was that smart or that articulate. In fact, he wasn’t. He paid a professional to write the piece for him and then he put his own name on it.  The difference with AI is it is cheap, fast, prolific and good enough to pump out standard content.  

Now, if you are trying to show potential buyers that you are an expert in your field, by uploading relevant text content to social media, expect that all of your rivals will be able to do exactly the same thing using AI.  In fact, expect a flood of new content into social media by your rivals.  How can we differentiate ourselves in this frothy “red ocean”?

The bad news is that AI can produce generic content at scale and speed.  The good news is that your rivals are all tapping into exactly the same sources for their content, so they cannot easily differentiate themselves as a consequence.  It is going to be mass plagiarism on a grand scale.

To stand out from the crowd, the missing secret sauce here is “you”.  When creating content, you must inject your ideas, experiences, insights, feelings, observations and examples into the text.  AI cannot do this.  It cannot be you at the creation point.  Yes, it can write content in your style, but it still isn’t you. It didn’t see what you saw today or experience what happened to you today.

Basically, it comes down to not just our writing ability, but more importantly our storytelling craft.  The stories we can tell will be what will differentiate what we are saying from the grey blob mass of AI generated sameness polluting our creator world.  Perhaps you are not used to sharing things about yourself publicly.  Get over that idea.  We all need to personalise our content much more and that means injecting ourselves into the picture.  It is easy to pontificate. I know, I do a lot of that on the subjects of leadership, sales, presentations, communication and DEI. Apart from preaching what we believe, we need to insert our stories into the content to ward off AI derived competitor pontificating.

They may be our own stories or stories from other people’s experiences.  It doesn’t matter, as long as the content reflects a personal approach, something which is not generic in the slightest.  This requires us to start working on collecting our stories, rather than just moving forward in an orderly manner every day.  Things are happening around us all day long and we need to spend some time to capture them for use in our creative work.

Gary Vaynerchuk was very clever.  He realised he was a not going to sit down and write stuff out, so he decided to capture what he was doing every day and turn this into his content, called “The Daily Vee”. He has Daniel Rock, AKA “D-Rock” follow him around all day videoing his activities. He always had D-Rock video his keynote speeches for the same reason. Behind him, there is a 30 person “Team Gary” crew who work on this content and slice and dice it to feed Gary’s social media machine.  Genius.

I don’t have “Team Greggy” of thirty people to do that for me and you are probably in the same boat, but what we can do is start collecting what happens in real life.  We can generate stories to add to the point of view pieces we publish.  These events happen everyday, but we don’t record them and allow ourselves to access them, to add as a special spice into our content creation.  These stories are items that AI cannot create, because they are your stories and you are the only one who knows about them.

To deflect the tsunami of AI generated content, which is about to consume the entire world, we need to work on how we can stand apart for the dross.  Maybe in the future AI will also start generating stories based on what it sweeps up from the internet, but it still won’t have your stories from today.  Maybe it can eventually capture and use your stories from the past, but we can always be one jump ahead of the machine.

Think storytelling when you are observing the world around you and make some notes as prompts to tell those stories.  Start collecting them now and look for other people’s stories to tell, to make your point, like I did with Gary Vaynerchuk and Mr. X for this particular content creation.  AI will homogenise everything in this field and we cannot stop it.  Instead, we have to be clever and find ways of differentiating our content and keep ourselves at the forefront, so that AI and our rivals are always in our creative wake.