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368 AI Created Content Is Average So Add Your Storytelling

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Release Date: 01/09/2024

384 Sardonic Humour, Sarcasm and Irony When Selling in Japan show art 384 Sardonic Humour, Sarcasm and Irony When Selling in Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Aussies are a casual people.  They prefer informality and being chilled, to stiff interactions in business or otherwise.  They can’t handle silence and always feel the need to inject something to break the tension.  Imagine the cultural divide when they are trying to sell to Japanese buyers.  Japan is a country which loves formality, ceremony, uniforms, silence and seriousness.  Two worlds collide in commerce when these buyers and sellers meet.  My job, when I worked for Austrade in Japan, was to connect Aussie sellers with Japanese buyers.  I would find...

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383 Being Convincing In Front Of The Buyer In Japan show art 383 Being Convincing In Front Of The Buyer In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Blarney, snake oil, silver tongued – the list goes on to describe salespeople convincing buyers to buy.  Now buyers know this and are always guarded, because they don’t want to be duped and make a bad decision.  I am sure we have all been conned by a salesperson at some point in time, in matters great and small. Regardless, we don’t like it.  We feel we have been made fools of and have acted unintelligently.  Our professional value has been impugned, our feelings of self-importance diminished and we feel like a mug. This is what we are facing every time we start to...

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382 Selling To Sceptics On The Small Screen In Japan show art 382 Selling To Sceptics On The Small Screen In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

We are slowly emerging from Covid, yet a few leftovers are still hanging around, making our sales life complicated.  One of those is the sales call conducted on the small screen using Teams or Zoom or whatever.  These meetings are certainly efficient for the buyers, because they can get a lot of calls done more easily and for salespeople, it cuts out a lot of travel. Efficient isn’t always effective though. In my view, we should always try to be in person with the buyer.  Some may say I am “old school” and that is quite true.  Old school though has a lot of advantages...

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381 The Two-Step Process When Selling In Japan show art 381 The Two-Step Process When Selling In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Getting a deal done in a single meeting is an extremely rare event in Japan.  Usually, the people we are talking to are not the final decision-makers and so they cannot give us a definite promise to buy our solution.  The exception would be firms run by the dictator owner/leader who controls everything and can make a decision on the spot.  Even in these cases, they usually want to get their people involved to some extent, so there is always going to be some due diligence required.  In most cases, the actual sale may come on the second or even third meeting.  Risk...

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Sell With Passion In Japan show art Sell With Passion In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

We often hear that people buy on emotion and justify with logic.  The strange thing is where is this emotion coming from?  Most Japanese salespeople speak in a very dry, grey, logical fashion expecting to convince the buyer to hand over their dough.  I am a salesperson but as the President of my company, also a buyer of goods and services.  I have been living in Japan this third time, continuously since 1992.  In all of that time I am struggling to recall any Japanese salesperson who spoke with emotion about their offer.  It is always low energy, low impact...

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380 Dress For Success When Selling In Japan show art 380 Dress For Success When Selling In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

I recently launched a new project called Fare Bella Figura – Make a Good Impression.  Every day I take a photograph of what I am wearing and then I go into detail about why I am wearing it and put it up on social media.  To my astonishment, these posts get very high impressions and a strong following.  It is ironic for me. I have written over 3000 articles on hard core subjects like sales, leadership and presentations, but these don’t get the same level of engagement. Like this article, I craft it for my audience and work hard on the content and yet articles about my suit...

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379 Selling Yourself From Stage In Japan show art 379 Selling Yourself From Stage In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Public speaking spots are a great way to get attention for ourselves and what we sell.  This is mass prospecting on steroids.  The key notion here is we are selling ourselves rather than our solution in detail.  This is an important delineation.  We want to outline the issue and tell the audience what can be done, but we hold back on the “how” piece.  This is a bit tricky, because the attendees are looking for the how bit, so that they can apply it to fix their issues by themselves.  We don’t want that because we don’t get paid.  We are here to fix...

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378 How We Lose Clients In Sales In Japan show art 378 How We Lose Clients In Sales In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Finding clients is expensive.  We pay Google a lot of money to buy search words. We pay them each time someone clicks on the link on the page we turn up on in their search algorithm.  We monitor the pay per click cost, naturally always striving the drive down the cost of client acquisition.  If we have the right type of product, we may be paying for sponsored posts to appear in targeted individuals’ social media feeds.  This is never an exact science, so there is still a fair bit of shotgun targeting going on, rather than sniper focus on buyers.  If we go to...

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377 Using Demonstrations and Trial Lessons To Sell In Japan show art 377 Using Demonstrations and Trial Lessons To Sell In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Salespeople are good talkers.  In fact, they are often so good, they decide to do all the talking.  They try to browbeat the buyer into submission. Endless details are shared with the client about the intricacies of the widget, expecting that the features will sell the product or service.  Do we buy features though?  Actually, we buy evidence that this has worked for another buyer very similar to us, in a very similar current situation in their business.  We are looking for proof to reduce our risk.  To get us to the proof point, we make a big deal about how the...

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376 The Buyer Is Never On Your Schedule In Japan show art 376 The Buyer Is Never On Your Schedule In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

I am very active networking here in Tokyo, scouring high and low for likely buyers of our training solutions.  I attend with one purpose – “work the room” and as a Grant Cardone likes to say, find out “who’s got my money”.  I have compressed my pitch down to ten seconds when I meet a possible buyer at an event. My meishi business card is the tool of choice in this regard.  Most people here have English on one side and Japanese on the other.  I was like that too until I got smarter about selling our services. Typically, I would hand over my business card - Dr....

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AI has opened the floodgates to allow any idiot to create content. If content marketing is an important vehicle for promoting your credibility in business, then be concerned.  Most content is currently created by people who are literate, that is, they can write the pieces themselves. 

One notable exception is Gary Vaynerchuk and I am a big fan. He is a prolific creator of content, including best-selling books and readily admits he cannot read or write well.  However, he is really able to talk and as we say in Australia, “he can talk under wet concrete with a mouth full of roofing nails”. He has others transcribe his comments and clean up what he says. This then becomes his output in text format. 

A funny irony is that he doesn’t read his own text when he records the audio versions for his books. He basically speaks the book again, so that the two versions are never the same. Anyway, his “speaking” idea to create content is not a bad one, if writing is not your forte.

There are no longer barriers to entry for text content because of AI.  At the moment, anyone can command the machine to produce content for them and they can upload this as their own work.  Well, we had this before didn’t we, when people were using ghost writers.  I remember reading a really good article by an Aussie guy I knew here in Tokyo. Let’s call him Mr. X.  I was surprised by the quality.  Frankly, I didn’t think he was that smart or that articulate. In fact, he wasn’t. He paid a professional to write the piece for him and then he put his own name on it.  The difference with AI is it is cheap, fast, prolific and good enough to pump out standard content.  

Now, if you are trying to show potential buyers that you are an expert in your field, by uploading relevant text content to social media, expect that all of your rivals will be able to do exactly the same thing using AI.  In fact, expect a flood of new content into social media by your rivals.  How can we differentiate ourselves in this frothy “red ocean”?

The bad news is that AI can produce generic content at scale and speed.  The good news is that your rivals are all tapping into exactly the same sources for their content, so they cannot easily differentiate themselves as a consequence.  It is going to be mass plagiarism on a grand scale.

To stand out from the crowd, the missing secret sauce here is “you”.  When creating content, you must inject your ideas, experiences, insights, feelings, observations and examples into the text.  AI cannot do this.  It cannot be you at the creation point.  Yes, it can write content in your style, but it still isn’t you. It didn’t see what you saw today or experience what happened to you today.

Basically, it comes down to not just our writing ability, but more importantly our storytelling craft.  The stories we can tell will be what will differentiate what we are saying from the grey blob mass of AI generated sameness polluting our creator world.  Perhaps you are not used to sharing things about yourself publicly.  Get over that idea.  We all need to personalise our content much more and that means injecting ourselves into the picture.  It is easy to pontificate. I know, I do a lot of that on the subjects of leadership, sales, presentations, communication and DEI. Apart from preaching what we believe, we need to insert our stories into the content to ward off AI derived competitor pontificating.

They may be our own stories or stories from other people’s experiences.  It doesn’t matter, as long as the content reflects a personal approach, something which is not generic in the slightest.  This requires us to start working on collecting our stories, rather than just moving forward in an orderly manner every day.  Things are happening around us all day long and we need to spend some time to capture them for use in our creative work.

Gary Vaynerchuk was very clever.  He realised he was a not going to sit down and write stuff out, so he decided to capture what he was doing every day and turn this into his content, called “The Daily Vee”. He has Daniel Rock, AKA “D-Rock” follow him around all day videoing his activities. He always had D-Rock video his keynote speeches for the same reason. Behind him, there is a 30 person “Team Gary” crew who work on this content and slice and dice it to feed Gary’s social media machine.  Genius.

I don’t have “Team Greggy” of thirty people to do that for me and you are probably in the same boat, but what we can do is start collecting what happens in real life.  We can generate stories to add to the point of view pieces we publish.  These events happen everyday, but we don’t record them and allow ourselves to access them, to add as a special spice into our content creation.  These stories are items that AI cannot create, because they are your stories and you are the only one who knows about them.

To deflect the tsunami of AI generated content, which is about to consume the entire world, we need to work on how we can stand apart for the dross.  Maybe in the future AI will also start generating stories based on what it sweeps up from the internet, but it still won’t have your stories from today.  Maybe it can eventually capture and use your stories from the past, but we can always be one jump ahead of the machine.

Think storytelling when you are observing the world around you and make some notes as prompts to tell those stories.  Start collecting them now and look for other people’s stories to tell, to make your point, like I did with Gary Vaynerchuk and Mr. X for this particular content creation.  AI will homogenise everything in this field and we cannot stop it.  Instead, we have to be clever and find ways of differentiating our content and keep ourselves at the forefront, so that AI and our rivals are always in our creative wake.