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HYH-18 The Hobbit Hole (Getting Started series)

Hosting Your Home - Airbnb host stories

Release Date: 09/02/2016

Synta Keeling (under-represented host series) show art Synta Keeling (under-represented host series)

Hosting Your Home - Airbnb host stories

Debi Hertert of Hosting Your Home podcast interviews Synta Keeling, Washington DC superhost. Synta deals with issues of racial bias as part of her hosting and shares her insights with Debi. This interview took place two days after the Capitol building insurrection. Synta has previously been interviewed by the NPR Hidden Brain podcast discussing bias as it exists within Airbnb travel, for guests and hosts.

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At Ease Rentals with Anthony Gantt (under-represented hosts series) show art At Ease Rentals with Anthony Gantt (under-represented hosts series)

Hosting Your Home - Airbnb host stories

Anthony Gantt, US Marine Corps officer, created At Ease Rentals, a rental platform for Short Term Rentals accessible by government travelers. He was inspired by an experience of not being reimbursed for housing after a military chang in station and staying at an Airbnb. At Ease Rentals hopes to be the go-to platform for military and government workers who opt not to use hotels.

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C L Reed (under-represented hosts series) show art C L Reed (under-represented hosts series)

Hosting Your Home - Airbnb host stories

Debi interviews C L Reed, a black host who explains some of the issues we can learn from, having to do with discrimination, fear, and lack of knowledge.

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Kevin Rhea (under-represented hosts series) show art Kevin Rhea (under-represented hosts series)

Hosting Your Home - Airbnb host stories

Debi interviews Kevin Rhea, a black host who explains some of the issues we can learn from, having to do with discrimination, fear, and lack of knowledge.

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Debi and Rob vs the Pandemic show art Debi and Rob vs the Pandemic

Hosting Your Home - Airbnb host stories

Debi and Rob talk about the pandemic and how it has affected their lives.

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FabStayz and Drag Queen take over Portland! show art FabStayz and Drag Queen take over Portland!

Hosting Your Home - Airbnb host stories

We had an AWESOME photo shoot in Portland, Oregon directed by FabStayz founder Robert Geller, featuring airline flight attendant Danny Lee Cabrero as drag queen “Liquor Mini”, named after the little booze bottles on planes. It could not have been more fun! Robert was working on a publicity campaign for FabStayz and wanted it to be fun and attention getting. It worked! Danny visited 10 locations dressed in flight attendant drag, and photographer Carlos Camarena caught it all. The greater Portland area, with its supportive trade organization Host2Host, is the principal launch city for...

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HYH-52  “The Airbnb Way”  with author Joseph Michelli show art HYH-52  “The Airbnb Way”  with author Joseph Michelli

Hosting Your Home - Airbnb host stories

What company comes to an author’s mind after writing bestsellers about Starbucks, Zappos, Mercedes and Ritz-Carlton?  Airbnb! Joseph Michelli became highly interested in the company and authored a book "The Airbnb Way".  Joseph identifies the ways in which Airbnb engages with customers and builds brand loyalty.  He includes both the view from inside the company and the view from the individual hosts who provide hospitality to millions of travelers each year. “The Airbnb Way” is a unique publication that is overdue - few businesses have been as disruptive as Airbnb and much...

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STR Advocacy Done Well - with Mark Rockwell show art STR Advocacy Done Well - with Mark Rockwell

Hosting Your Home - Airbnb host stories

STR (Short Term Rental) Advocacy interview.

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FabStayz LGBTQ listing site, with Robert Geller show art FabStayz LGBTQ listing site, with Robert Geller

Hosting Your Home - Airbnb host stories

Debi Hertert of the Hosting Your Home podcast talks with FabStayz LGBTQ Listing Site founder Robert Geller, about his exciting, new STR platform. Robert has 10 years of experience with his gay travel company "Outings and Adventures".  Through his personal Airbnb hosting experience and Airbnb travel, he saw a real need for a travel platform that would be respectful and safe specifically for LGBTQ travelers.  He's inviting hosts to register, with the agreement that those hosts will be allies of LGBTQ travelers and make them feel welcome.  Robert listed some impressive statistics...

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HYH-49 Meet Tyann Marcink! show art HYH-49 Meet Tyann Marcink!

Hosting Your Home - Airbnb host stories

Debi Hertert talks with her friend and colleague Tyann Marcink about how Tyann got started in the vacation rental hospitality business, and the many hats that Tyann wears.  The two spoke in October, 2018 when Tyann participated in the .  So listeners will find a wealth of information about vacation rentals, coming from a person who has now spent 10 years in the business and who teaches it in  bootcamp workshops.  Tyann is also the Community Ambassador for  the TouchStay Digital Guidebook product for short-term rentals.  Right after this interview, Tyann...

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This week's podcast is a special treat as Debi Hertert of HostingYourHome.com tours the brand-new “Hobbit Hole”, Greg Raisman’s artistic creation for an Airbnb apartment in Portland, Oregon.  Greg and Beth and their architects, builders and carpenters have been working on this project almost as long as it takes to grow a new human, and it really is their "baby”.  (One listener recently asked if we would include the recording times in the show notes for people who needed to save time and listen to just certain topics, which sounded like a good idea.  You’ll see times included below). But first, A SPECIAL REQUEST.  Rob and I are really enjoying these podcasts and hope you are as well.  It is a communication medium that is very one-way, and we really want to grow past the one-way boundary.  You can help us do that by simply going to our website, hostingyourhome.com, and request to join our Facebook group. As more listeners join the Facebook group, it enables valuable conversations, and also allows Rob and me to reach out to ask your opinions and suggestions for new episodes.  Thanks!  We love thinking of all of you as we publish each episode! [caption id="attachment_571" align="aligncenter" width="447"]Greg and Beth Raisman Airbnb Hobbit Hole Portland Oregon. www.hostingyourhome.com Hobbit Hole, Portland, Oregon[/caption]   2:15-17:15.   DESIGN: Deb meets up with Greg and his wife Beth as Greg takes Debi into the space through a private entrance.  Creativity and sustainability are the two main themes. Greg works for the City of Portland and is very involved with street projects and active transportation.  Beth teaches at Head Start.  Let's jump in: Greg talks about excavating for the entrance and capturing the soil and clay to reuse.  The clay is similar to adobe (known as “cobb” in England).  As they took a few steps into the space, Greg described how the root system was drawn on the ceiling, then traced onto vellum so the patterns could be used on tubes of burlap. [caption id="attachment_568" align="alignleft" width="300"]Greg and Beth Raisman Airbnb Hobbit Hole Portland Oregon. www.hostingyourhome.com Douglas Fir round is the centerpiece[/caption] [caption id="attachment_574" align="alignright" width="201"]Greg and Beth Raisman Airbnb Hobbit Hole Portland Oregon. hostingyourhome.com Clay is used to round out the edges and provide structure.[/caption] Ceiling Plan The clay was sieved into slip, and straw was wetted with the slip and stuffed into the burlap tubes. The tubes were finished with a plaster made from a mixture of the clay from the yard and sand, and then oiled. The trunk framework was made using reclaimed teepee poles and all the room corners rounded out. A 4-foot Douglas Fir round forms the centerpiece. [caption id="attachment_569" align="aligncenter" width="300"]Greg and Beth Raisman Airbnb Hobbit Hole Portland Oregon. www.hostingyourhome.com Don't freak out when you wake up![/caption] The Juniper wood was reclaimed from Central Oregon, where Juniper is being cut out as an invasive species.  Reclaimed teepee poles are used for lots of things in the space.  A branch is used for a clothes rod, and a special arched door from a burned out church separates the rooms. [caption id="attachment_573" align="alignnone" width="300"]Greg and Beth Raisman Airbnb Hobbit Hole Portland Oregon. www.hostingyourhome.com A reclaimed door, from a burned out church[/caption] [caption id="attachment_570" align="alignright" width="300"]Greg and Beth Raisman Airbnb Hobbit Hole Portland Oregon. www.hostingyourhome.com Just waiting for new furniture![/caption] The bathroom is unusual, more European with a shower and toilet in one space. The sliding door is shown here: [caption id="attachment_572" align="alignnone" width="201"]Greg and Beth Raisman Airbnb Hobbit Hole Portland Oregon. www.hostingyourhome.com Beautiful door, made of juniper from Central Oregon, a sustainable choice[/caption]   17:15-20:15. Debi and Greg discuss how many it will sleep and other logistics.  There is a connecting door to the rest of their basement but will be closed off.  Talks about pricing – he had talked with Alan Colley at the last Meetup group about his thoughts on pricing.  Greg wants a very good photographer.  It is a hard place to photograph.  Even though he is a photographer himself, it takes specialized lenses because of the space. He has a reservation with Airbnb for an architectural photographer to come in after he gets furnished. 20:15-21:15 the two begin talking about next steps – City permit for short-term rental. 21:15-27:15 Greg talks about being involved in city street painting projects for 15 years – over 50 projects. He describes himself as pretty creative and also is used to doing construction projects, so this was a very good fit.  He talked about the overall cost of the remodel project. Mission – Greg really likes Portland, and speaking of their location, says most tourists who come to the City at some time probably walk by their home.  He is on design teams for the City.  He doesn’t build things but is involved in the design reviews.  He knows the City really well, including history, and really likes the thought of exposing guests to the concept of sustainable and artistic construction, influencing them, thinking they may follow suit in projects large or small themselves. Greg talks about his city job, and shares that he is happy his wife said yes to the project. 27:15-29:15 Greg talks about the expense of building materials because of the economy being so strong. Costs are 30% higher and labor is super expensive because of the economy. The recovered materials are free or inexpensive but the other materials are not. 29:15-38:15 This part is a talk about when the space will open, what they have to do before then, talking about who their market will be pricing, etc. Debi shares some thoughts on how to write up the listing, and Greg is thinking about Oct 1 to open.  Marketing to desired visitors: Greg is looking for people who love cities, creativity, and are interested in sustainability. They talked about Business Listing.  Greg wants to avoid pricing so high that people have artificial expectations. Debi suggests starting low to get some reviews, then can raise rates a little. She says she usually checks local hotels, but he doesn’t have one in his area. They also talked about a base rate and then charging more for additional people.  Debi recommended starting with just two guests and see how it goes.  Greg asked if Debi had been to other artistic Airbnb places, and Deb remembered Ashley Kern (“the tattoo lady”) in the HYH-13 episode “No Hope, No Fear”, and also recommends Alan Colley’s & Dabney Tompkins’ episode HYH-11 “Hear the wind give voice to the trees”, and April Brenneman in episode HYH-3  “Josh’s House in the Trees”. 38:15-42:15 Here, the two discussed how to manage the space, clean it, etc.  Debi feels that even though there is good management companies are there, being involved yourself has a value.  Greg is thinking he will do reservations and questions, but having someone to clean, do turnovers, and maybe meet and greet.  They talked about options for laundry, and some cost estimates for cleaning the space including or not including laundry. 42:15-46:00 Debi asks Greg if there is anything he wants listeners to know.  Greg talks about the community and working against social isolation.  He likes the kind of community that Airbnb creates.  And he is very complementary of Debi’s local Airbnb Facebook group and the level of reads of each post.  At work, he deals with customer service, very difficult customer service issues, and finds when people ask questions on the Facebook group the advice on the Facebook Group page is phenomenal.  He finds it to be super clear and effective, gentle, and non-violent communication. In wrapping up, Greg mentions a really key point that we have not heard come up before: How the Airbnb ratings on quality really motivate the hosts to communicate effectively. He looks forward to the coming experiences and what different situations will bring.   LINKS: The Hobbit Hole Airbnb Listing:  not yet listed on Airbnb but we will go back and add the listing number here when it is. UPDATE 10/3/2016:  THE HOBBIT HOLE IS ON-LINE!  https://www.airbnb.com/rooms/10752148 Other links:
  1. Street Art: Check out photos of Greg's and compatriots' "Street Art" projects:  https://www.flickr.com/photos/gregraisman/9002632560/in/photostream/
  2. Living Walls (the lead natural builder):  http://www.houzz.com/pro/livingwallsplaster/living-walls-llc
  3. City Repair: http://www.cityrepair.org/
  4. Francis Michaelson (lead natural builder with City Repair): [email protected]
  5. Felling Furniture Studio: www.fellingstudio.com
  6. JRA Greenbuilders (general contractor and carpenter): www.jragbc.com
  7. Communitecture (architectural firm that helped Greg with layout and drew the root system based on his creative concept:  www.communitecture.net
  8. Email [email protected]  Ask to be added to the Facebook group! Any comments are welcome.