2885: From Control to Freedom: Self and the Quest for User Empowerment
Release Date: 05/05/2024
2899: Xperience 2024: Genesys and a Future of Personalized AI-Powered Experiences
The Tech Talks Daily Podcast
How is artificial intelligence transforming customer experiences across industries? In today's special episode of Tech Talks Daily, we are live at Xperience 2024, where we have the pleasure of speaking with Brett Weigl, Senior Vice President of Product Management for AI at Genesys. Brett shares his insights on the latest AI innovations from Genesys, including their groundbreaking developments in Customer Journey Management. Brett delves into the findings from a recent consumer perception study on AI in customer experience, emphasizing the role of chatbots and AI-powered...
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2898: #Xperience24: Coca-Cola Bottlers' Sales & Services AI Innovation
The Tech Talks Daily Podcast
In today's episode of Tech Talks Daily, we dive into an insightful conversation with Nicole Thomas, VP of Customer Care Center at Coca-Cola Bottlers' Sales and Services Company (CCBSSC). Nicole shares how CCBSSC has extended the capabilities of the platform by utilizing Genesys Dialog Engine Bot Flows to introduce an innovative account finder voicebot. This technology determines the customer’s identity and intent before connecting them to an agent, ensuring inquiries are routed efficiently and eliminating multiple transfers. As a result, the...
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2897: Unlocking the Experience Edge With ContentStack
The Tech Talks Daily Podcast
How can businesses harness the power of technology to stand out in a crowded digital landscape? In this episode of Tech Talks Daily, we sit down with Conor Egan, VP of Product at ContentStack, to explore the innovative solutions and strategies that are redefining digital customer experiences. Conor brings over 15 years of experience in the industry and has been instrumental in creating solutions that disrupt the CMS market. We begin by discussing ContentStack’s pioneering role in the development of headless CMS and composable digital experience platforms (DXP). Conor explains how these...
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2896: The Role of AI in Enhancing Supply Chain Efficiency and Security
The Tech Talks Daily Podcast
What does the future of warehouse technology look like, and how can it shape the supply chain industry? Join us in this insightful episode of Tech Talks Daily as we sit down with Matt Gregory, Managing Director of Northern Europe for Körber's Supply Chain Software. With over 17 years of experience in the supply chain software industry, Matt brings a wealth of knowledge on how technology is revolutionizing the way we manage warehouses and supply chains. In our conversation, Matt delves into the significance of employee well-being in boosting productivity and retention in warehouse...
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2895: Elsevier - AI in Healthcare: The Role of ClinicalKey AI
The Tech Talks Daily Podcast
How can AI transform the future of clinical decision-making? Today on Tech Talks Daily, we explore this pivotal question with Rhett Alden, CTO at Elsevier Health. Rhett brings deep insights into the integration of AI with clinical knowledge to enhance healthcare delivery. Rhett discusses Elsevier's latest innovation, ClinicalKey AI, poised to revolutionize how clinicians access and utilize medical information. Developed with the sophisticated blend of Elsevier’s vast clinical knowledge assets and advanced AI technologies, ClinicalKey AI is designed to deliver trusted, transparent, and timely...
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2894: IBM and the AI Revolution: Enhancing Enterprise Applications
The Tech Talks Daily Podcast
Are enterprises ready to harness the full potential of generative AI in application modernization? In today’s episode of Tech Talks Daily, we dive deep with Kyle Charlet, IBM Fellow and CTO for IBM Z Software, exploring the transformative impact of AI on hybrid cloud strategies and legacy systems. Kyle provides expert insights into how application modernization is crucial for executing successful hybrid cloud strategies, with generative AI playing a critical role in this evolution. He discusses the benefits of AI in translating outdated code from languages like COBOL to more contemporary...
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2893: Evan Goldberg on the Future of Oracle NetSuite and AI Integration
The Tech Talks Daily Podcast
Are we witnessing a tech evolution or merely chasing the latest shiny object? Today on Tech Talks Daily, we're thrilled to welcome Evan Goldberg, EVP and Founder of Oracle NetSuite, as we explore the journey and future of cloud computing and AI integration within business software. We’re broadcasting from SuiteConnect in London, where Evan shares his excitement about connecting with industry professionals beyond the digital realm. Evan recounts the inception of NetSuite 25 years ago, following a pivotal five-minute conversation with Oracle's Larry Ellison. This story not only marks the birth...
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2892: Four Pillars of Growth: Accenture’s Strategy for Software and Platform Companies
The Tech Talks Daily Podcast
Are software and platform companies poised to conquer the next wave of innovation, or are internal obstacles derailing their trajectory? In this episode of Tech Talks Daily, we sit down with Kevan Yalowitz, the global lead for Software & Platforms at Accenture, who brings over 15 years of experience at the nexus of business and technology. Kevan unpacks the rapid evolution within the software and platforms industry, which has dramatically reshaped our daily interactions from shopping to socializing. Despite the industry's drive towards constant hypergrowth, there lurks a series of internal...
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2891: How Jamf is Demystifying Apple's Security Myth
The Tech Talks Daily Podcast
Has the longstanding belief in Apple's invulnerability to cyber threats finally been shattered? In today's episode of Tech Talks Daily, we're joined by Jaron Bradley, Director of Threat Labs at Jamf, to dissect this evolving narrative. As Apple devices have become commonplace in professional environments, they've also become hot targets for sophisticated cyber threats, including trojans, ransomware, and Advanced Persistent Threats (APTs). Jaron will unpack the seismic shift in the threat landscape for Apple's ecosystem, highlighting the transition from nuisance adware to more menacing malware...
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2890: Elevating Tradespeople: How Jobber is Empowering the Deskless Workforce
The Tech Talks Daily Podcast
How do you build a thriving tech company that supports tradespeople while revolutionizing an industry rooted in tradition? In this episode of Tech Talks Daily, I sit down with Sam Pillar, the co-founder and CEO of Jobber, to uncover the remarkable journey of transforming how small home service businesses operate. Sam shares his inspirational story of meeting his co-founder, Forest, in a coffee shop and how their shared vision led to the creation of a powerful platform that makes everyday tasks easier for home service providers like HVAC technicians, painters, and landscapers. Jobber helps...
info_outlineCan technology foster an ethical, user-controlled future? Today's episode features Jonathan MacDonald, a visionary leader and the force behind self.app, a platform dedicated to reshaping how personal AI assistants interact with user data under a banner of ethics and empowerment.
From his early exposure to computers in the 1970s to becoming a stalwart advocate for digital rights, Jonathan has consistently championed the need to reverse big tech's overpowering influence.
Self, rooted in blockchain and quantum computing, embodies his commitment to transparency, control, and human rights in technology. Jonathan shares compelling insights on navigating the complex landscape of fundraising, where human principles often clash with profit-driven motives, and paints a vivid picture of a tech future that prioritizes user empowerment over exploitation.
Join us as we dive deep into the ethical challenges and transformative potential of today's tech landscape with a pioneer who believes in technology's power to enhance human freedom rather than constrain it.
Where is technology taking us, and how can we ensure it remains a force for good? Share your thoughts and continue the conversation online!