Blue Collar Prosperity
The Blue Collar Prosperity Podcast is where we help guide owners of blue collar companies to create consistent, positive cash flow. This allows the company to be financially healthy and the owners to achieve their goals. We will interview industry experts every week that will help you have a growing & successful business so that you can achieve your definition of prosperity. If you own a HVAC, plumbing, electrical or landscaping business, this show is for you!
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60: Building an Automated Client Referral Program That Works with Don Rabovsky
07/14/2025
60: Building an Automated Client Referral Program That Works with Don Rabovsky
Don Rabovsky is the founder of Volca. Volca is a referral marketing platform that helps contractors automate and streamline their customer and b2b referral programs. In today's interview, Don digs into: What is the difference and pros/cons of organic growth versus relying on paid ads? What are some of the keys in setting up a successful referral program? How can we use branding and social media to expand our reach? Why do most referral programs fail? How you can stay top of mind with your existing database that already knows, likes and trusts you? Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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059: The Average Home Service Company is on Financial Life Support with Paul Maskill
07/07/2025
059: The Average Home Service Company is on Financial Life Support with Paul Maskill
What's Holding Back Home Service Companies from Cash Flow, Profit & Freedom? Q: What's the #1 purpose of a business? A: To Make Money. Q: How much money? A: Enough for the owner to achieve their goals. I recently put on a workshop for my friends at The New Flat Rate and I dug into the numbers of the last 50 financial assessments that I performed for home service companies. The numbers are not good. The numbers don't lie. I also believe that a majority of home service companies are a few feet from gold. They are doing so many things right. They just need to make a few small changes in their financials. In today's episode I share with you the data as well as what we need to do in order to turn the ship around. Interested in a financial assessment of your company? Book a call here and we'll make it happen: http://thebluecollaradvisors.com/call
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058: What Marketing is ACTUALLY Working for Blue Collar Businesses with Lewis Vandervalk
06/30/2025
058: What Marketing is ACTUALLY Working for Blue Collar Businesses with Lewis Vandervalk
Lewis Vandervalk is an expert at tying in digital marketing to boots on the ground, guerilla marketing. He doesn't care how you get your customer's attention, even if it means you don't need to hire his agency. Lewis (originally featured in episode TWO) is an entrepreneur located in New Brunswick, Canada. With a background in Construction and trades and a degree in Mechanical Engineering, Lewis started a Digital Marketing agency for Contractors in 2019. Currently, Lewis is owner of Blue Crocus Solutions, a Digital Marketing Company providing Web Design, SEO, and Google ads to contractors. His goal is to educate people to be able to do their own marketing and support business owners dominating their local markets. In today's interview, Paul and Lewis talk about: How to create true referral partnerships and backlinks. Why SEO is more important than ever. How to leverage AI to improve your online visibility. Leveraging local restaurants to drive new customers. The importance of doing SEO (and marketing) the right way. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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057: How to Drive Real Change & Profitability in Your Home Service Business with Danielle Putnam
06/23/2025
057: How to Drive Real Change & Profitability in Your Home Service Business with Danielle Putnam
Danielle Putnam (originally featured in episode 12) is President of The New Flat Rate, a pioneering software company that created the first menu-pricing system for contractors in the HVAC, plumbing, and electrical industries. After 14 years with TNFR, she’s focused on scaling its technology and expanding its impact across the home service sector. Danielle was named “Woman of the Year” at Service World Expo, served as President of Women in HVACR, and was featured in ACHR News’ “Top 40 Under 40.” She’s also a passionate speaker and advocate for women in the trades—and when she’s not working, she’s raising her four children with her husband in Dalton, GA. In today's interview, Paul and Danielle talk about: A quick refresh on menu pricing and why it's so important. What are the biggest mistakes contractors make when it comes to pricing. What is a champion in the truck? How do they drive change? Why you don't have to roll out new initiatives to everyone at once. How can we involved our family into our mission, mission and values on a personal level and business level? Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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056: Automate, Delegate and Systemize Your Home Service Business with Mike Abramowitz
06/16/2025
056: Automate, Delegate and Systemize Your Home Service Business with Mike Abramowitz
Mike Abramowitz and his team specializes in getting time back for owners while also increasing revenue without any additional spend on marketing. As co-founder of Better Than Rich, Mike leads GSD Intensives, where his 30+-person plug-in team installs custom systems and AI-powered virtual assistants support for home service pros ready to get out of the weeds and off the tools. They streamline sales, referrals, and hiring—without adding more marketing spend or burying the owner in busywork. Mike also hosts The Better Than Rich Show and runs the “Automate, Delegate, Systemize” community, where 1,000+ business owners get real-world tools to build a business that works without them. In today's interview, Paul and Mike talk about: Why you can't hire your way out of problems. The importance of putting systems and playbooks in place before hiring. Where do blue collar business owners get bogged down the most. What is the Time Rich 6. How can home service business owners buy back their time. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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055: Using God Mode to Transform Your Business (and Life) with Trent Lowenstein
06/09/2025
055: Using God Mode to Transform Your Business (and Life) with Trent Lowenstein
For all the gamers out there, this interview will hit home. Trent Lowenstein joined Paul on the podcast this week to discuss God Mode and business. What does that mean? When you have an abundance mindset and switch to God Mode, you realize you are 100% in control of your world. Trent Lowenestein- Former Director at Nexstar, GM for PE group shop, Director and lead coach for Tommy Mello’s program, creator of GodMode strategy for business, Hvac, Plumbing, electric shop business owner (with successful exit), now he’s the future president of Next Level Pros. In today's interview, Paul and Trent talk about: Video games and simulation theory. The power of God Mode. The four parts to a winnable game. Creating an abundance mindset. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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054: Stop Lying to Yourself About Your Profitability with Paul Maskill
06/02/2025
054: Stop Lying to Yourself About Your Profitability with Paul Maskill
Almost every home service business owner that I talk to has one of two excuses of why they aren't creating consistent, predictable profitability. 1) They are "reinvesting" back into their business. 2) They don't want to pay taxes. In today's solo podcast, I focus on #1, the convenient excuse that only sounds good to the person saying it - "I'm reinvesting into my business." I also share the proper way to reinvest into your business while making sure your cash flow remains healthy. Lastly, are you not sure if your pricing is right? Download my free pricing calculator: https://thebluecollaradvisors.com/price
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053: Why You Won't Be Firing All Your CSRs Tomorrow with Brigham Dickinson
05/26/2025
053: Why You Won't Be Firing All Your CSRs Tomorrow with Brigham Dickinson
Our first repeat guest on the show is here and it's a great conversation. A year later, Paul has brought back Brigham Dickinson from Power Selling Pros. Even with AI Voice being all the talk in home service, Brigham's business focuses on training (human) CSRs. Brigham originally joined us last year to talk all about turning your call center into a profit center and training CSRs with Power Selling Pros. He’s back this year to discuss how the landscape has changed, including training technicians, and where is AI taking us. In today's interview, Paul and Brigham talk about: How we can leverage AI to improve our humans and customer experience. Are we going to be firing all our CSRs soon? Using tools like Rilla and Lace to listen to more calls and better serve our CSRs and Technicians. The 3 things customers MUST feel before making a decision. How can we leverage CSRs to sell memberships (and replacements). Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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052: Lessons Learned from Failure and an Eventual 9-Figure Exit with Chris Lee
05/19/2025
052: Lessons Learned from Failure and an Eventual 9-Figure Exit with Chris Lee
Ready to learn from someone who went from zero to a 9-figure exit in less than 5 years? Chris Lee is here today to share his journey and wisdom. Chris Lee is the Founder and CEO of Next Level Pros, an entrepreneurial accelerator fostering business growth and development for small to large sized businesses through education, private equity and venture capital investments. Chris founded Solgen Power, a vertically integrated solar provider, in his garage fall of 2017, later exiting to private equity at a 9-figure valuation… all in 4.5 years. His team was recognized by Financial Times as the 6th fastest growing privately held company in the Nation, spanning to 18 different locations and 1100+ team members. In today's interview, Paul and Chris talk about: The importance of values. Creating a crystal clear 5-year plan and road map. Building everything in your life by design, not default. Your vision has to be bigger than your employees' vision. Building a culture of happiness and joy. Why your customers are not the first or second most important thing in your business. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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051: Stop Crushing Your Cash Flow with Construction Work with Chris Wisniewski
05/12/2025
051: Stop Crushing Your Cash Flow with Construction Work with Chris Wisniewski
Most companies in the trades start out by doing a little bit of everything. That usually also includes a lot of construction work. Why? It doesn't cost as much in marketing. It's a consistent flow of work. The problem? It will eventually crush your cash flow if the work isn't being done on your terms. Today's guest lived it. Chris Wisniewski, owner of Integrate Comfort Systems, joined Paul Maskill on the podcast this week. Chris Wisniewski is the Vice President of Integrate Comfort Systems — or ICS — a family-owned HVAC company based in northern New Jersey. ICS was founded by Chris’s father in 1990, and he’s had the privilege of helping lead the company into its next generation. Chris has been doing so full time since 2000. In today's interview, Paul and Chris talk about: Eliminating construction work and downsizing to increase profit and cash flow. The biggest problems in not working with the end-user. The difference between a transactional customer and a relationship. Hanging on to the wrong employees for too long. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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050: What Sets the Most Successful Home Service Businesses Apart with Paul Maskill
05/05/2025
050: What Sets the Most Successful Home Service Businesses Apart with Paul Maskill
The podcast is about to turn one years old! In this week's Blue Collar Prosperity Podcast, Paul shares with you the Top 10 Takeaways from the first year of interviews. The overall theme? The most successful businesses in the trades simply do the basics better than everyone else. With all the technology and AI pouring into the home service space, it still comes back to running a great business by doing the little things. The top 10 things you need to be doing today are shared in this solo show. Lastly, are you not sure if your pricing is right? Download my free pricing calculator: https://thebluecollaradvisors.com/price
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049: Lower Your Marketing Spend & Build Raving Fans with Clifton Muckenfuss
04/28/2025
049: Lower Your Marketing Spend & Build Raving Fans with Clifton Muckenfuss
If you're ready to stop spending so much on marketing and instead have way more fun turning your current customers into raving fans, you're in the right spot today! Paul interviewed Clifton Muckenfuss, founder of Building Raving Fans. Clifton Muckenfuss is a serial entrepreneur with an extensive background in sales, marketing and leadership. His career spans over 20 years and he has founded / co-founded and scaled construction and service based companies. Clifton evangelizes and teaches the concept of “Raving Fans” – people so happy about you, your culture and your brand that they become obsessive, ultimately creating Customers for Life. In today's interview, Paul and Clifton talk about: The power of relationship marketing. Turning your clients into brand evangelists. Why it's so important to stand out and take advantage of every client touchpoint. How to actually measure the ROI of gifting, handwritten thank you notes and just being an overall great human. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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048: Master In-Home Sales with Joe Crisara
04/21/2025
048: Master In-Home Sales with Joe Crisara
Paul had the privilege to interview the legend, Joe Crisara, on this week's podcast. Joe is the founder of Service MVP Training. He transformed his failing home service contractor business by realizing that value comes from offering unique services, not just lower prices. Now, alongside his wife Julie, Joe helps thousands of service professionals triple their revenue through his ethical "Pure Motive Service" system. Known as America's Service Sales Coach, Joe's down-to-earth style and direct approach come from his personal experiences. His teachings on persuasion, selling, and closing have been embraced by businesses of all sizes, and his books, including What Should We Do?, guide professionals in selling services at higher perceived value. In this interview, Joe goes deep into: Creating magic moments for your clients throughout the entire client journey. How to provide customer service with healthy boundaries. Using options to serve your clients better. Ethical sales strategies that get results. Why asking questions is the key to providing custom options. Eliminating all friction points in doing business with you. Creating a company sales culture. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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047: Implementing an AI Texting Platform with Quinn Litherland
04/14/2025
047: Implementing an AI Texting Platform with Quinn Litherland
There are new AI tools coming out every single day. How do we know which ones to trust? How do we know which ones won't make our customers angry? How do we know which ones will last? In this podcast, Paul interviews Quinn Litherland, the founder of Revin.ai. Revin is the revenue co-pilot for home service companies that will help automate their call center, inside sales and marketing efforts. Their main tool in doing this is AI-powered chat / text messaging. The main topics that Paul and Quinn discuss are: Why is texting so important for home service businesses? People have very strong opinions on 3rd party leads. What have you seen in this space? Pros and cons? The AI options seem to be growing exponentially and it can be really overwhelming. What is your advice for companies in the trades? Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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046: The Top 10(ish) Things to Do to Build a Sellable Business with Paul Maskill
04/07/2025
046: The Top 10(ish) Things to Do to Build a Sellable Business with Paul Maskill
In this week's podcast, Paul hosts his monthly solo show where he shares with you two things: An exciting announcement of his partnership with Brentwood Growth. This partnership will allow Paul and Brentwood to serve more companies in the trades while helping more owners build a sellable business. The Top 10 Things you need to do with your business to ensure you can sell it at any time. A business that can be sold at any time will provide you the freedom and flexibility most business owners desire and seek. Not sure if your pricing is right? Download my free pricing calculator: https://thebluecollaradvisors.com/price
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045: Breaking Through the $5 Million Glass Ceiling with Norris Ayvazian
03/31/2025
045: Breaking Through the $5 Million Glass Ceiling with Norris Ayvazian
What got you here won't get you there. If you want to break through the $5 million barrier, you're going to have to be willing to do things differently. You'll also have to be willing to take the time to build the right systems and processes while having your financial numbers dialed in. In this podcast, Paul interviews Norris Ayvazian. After being the director of Training and Growth at Home Service Freedom, Norris founded Service Crucible. Norris has transformed multiple home service operations across North America, notably growing Peaden's Pensacola branch from $4M to $12M in just 12 months while maintaining 25% net profit. As a hands-on leader whose managed operations from $2M to $60M+, Norris specializes in helping companies break through revenue barriers through systematic excellence. His methodology focuses on four key areas he calls 'The Four Forges' - fundamentals that transform service companies into market leaders. In this interview we focus on: Why your financials are a direct reflection of your operations. Why it is important to split service versus install. How to implement call prioritization. Start looking at your call center as a profit center. What $5m+ companies do from a customer experience standpoint that other companies miss. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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044: Scaling Your Home Service Business without a Crazy Ad Spend with Michael James Johnson
03/24/2025
044: Scaling Your Home Service Business without a Crazy Ad Spend with Michael James Johnson
Most companies (and businses owners) are so focused on getting more / new clients that we often forget about them once we have acquired them. In today's interview with Michael James Johnson, we dig into some great, actionable strategies that you can implement immediately to attract more clients and keep them longer. Michael Johnson is a veteran, entrepreneur, and HVAC industry leader who grew his Fayetteville, NC-based business into a seven-figure success. With over 20 years of experience, he now coaches home service companies on scaling, marketing, and sales. Known for his engaging insights and focus on customer experience, Michael empowers entrepreneurs to build thriving, community-focused businesses. A few bullet points on our interview: Acquiring clients without spending money on ads. How to get back to filling up your dispatch board post-Covid. Why an email newsletter is so powerful. Constant text message marketing becomes white noise. How to actually determine what we should charge. Increasing your customer lifetime value without spending any more money. Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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043: Scaling Your Business With Old School Tactics with Bryan Durkin
03/17/2025
043: Scaling Your Business With Old School Tactics with Bryan Durkin
In an age of ever-improving technology, sometimes the best way to scale your business and build raving fans is to go back to the basics. Bryan Durkin joins Paul on today's podcast and they dive into some super simple strategies that most companies neglect. Bryan is the founder and CEO of MVP Team Pro and the author of Stuck On First, the 9 positions of a playoff ready business. He's going to share some of playbooks he's been using the help companies of all sizes scale to business they want, and not the one they have. Some of the topics discussed today are: Creating a strong referral network Multi-channel marketing The easiest way to improve your sales conversion rate Using Giftology to increase your Customer Lifetime Value Ready to transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health? Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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042: Implement Consistent Technician Training with Danielle Wernert
03/10/2025
042: Implement Consistent Technician Training with Danielle Wernert
Tired of technicians who don't have the technical skills they said they had during the interview process? Danielle Wernert helps you solve those problems. After starting the Peterman Brothers Top Tech Academy, Danielle launched Upskilled. Danielle was recently named an HVAC News 40 under 40 recipient, is dedicated to building technician training solutions quickly and creatively. In her interview with Paul, Danielle focuses on: Why it's so important to build a career path for your technicians. Why you should never throw a technician into a truck on Day 1. What can we do to build accountability and track progress for our technicians? How can we build out different levels of technicians? How to build out a training room in your shop. Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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041: What Should Your Financial Margins Be with Paul Maskill
03/03/2025
041: What Should Your Financial Margins Be with Paul Maskill
In this week's podcast, Paul hosts his monthly solo show where he shares with you what each major financial margin should be in order to have a financially healthy business: Cost of Goods Sold Gross Profit Marketing Spend Office Payroll Overhead And...some sneaky scenarios that will eat into your cash flow Not sure if your pricing is right? Download my free pricing calculator: https://thebluecollaradvisors.com/price
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040: How to Sell Your Business for Maximum Value with Patrick Lange
02/24/2025
040: How to Sell Your Business for Maximum Value with Patrick Lange
Most business owners in the home service space always wonder what their business is worth. However, they very rarely ever get a valuation. In today's episode, Patrick Lange joins Paul Maskill to discuss all things related to business valuation, selling your business and buying businesses. Patrick is a business broker who specializes in the sale and acquisition of heating air and plumbing companies nationwide. In the last 6 years he has sold over 130. Patrick and Paul dig into: What should an owner focus on to increase the value of their business? How is the acquisition market in 2025? I know a lot of people who want to sell but they don’t want to sell PE. What are their options? Over the last few years all the gurus and influencers have been preaching to buy blue collar businesses. How have you seen that play out? The FOUR Things you MUST have accomplished before selling your business. Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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039: Streamline Your Sales Presentations and Rebate Processing with David Zhao
02/17/2025
039: Streamline Your Sales Presentations and Rebate Processing with David Zhao
Most CRMs are great at helping you run your business but their sales presentations and process leave much to be desired. Pika (www.withpika.com) is using AI to help solve that problem. They are also automating your entire rebate submission & payment process. Joining me today is co-founder of Pika, David Zhao. Pika is building the next-generation sales platform for home services contractors. Before starting Pika, David was an AI researcher at Microsoft, Stanford and the VA, and led product management for utility services at Google. David and Paul talk about: Where AI is helpful and not helpful during the sales process. Where does AI fall short in the trades. How do we deal with different buyers demographics when it comes to leveraging technology. The importance of competing on value instead of price. Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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038: How to Leverage the SBA to Grow or Sell Your Company with Dillon Caraway
02/10/2025
038: How to Leverage the SBA to Grow or Sell Your Company with Dillon Caraway
If you have ever thought about acquiring a company in the trades or selling your company, the SBA lending options are a great tool to use. Dillon Caraway is a Loan Officer with Live Oak Bank on the service contractor lending team. He joined the team in 2020 and helps contractors in home services across the country to grow and transition their business through financing. He received his bachelor's degree in finance from UNC Wilmington. He enjoys playing golf and going to the beach in his free time. In today's interview, we talk about: Why Live Oak Bank is better than your local bank. How did Live Oak Bank become the largest SBA leder in the country. How you can use SBA funds for working capital or growing through acquisition. When is the best time to engage with a bank if you are interested in financing. To reach Dillon directly, you can email him at or reach him on his cell phone at (252) 671-2427. Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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037: Q&A with Paul - Implementing Performance Pay
02/03/2025
037: Q&A with Paul - Implementing Performance Pay
In this week's podcast, Paul hosts his monthly solo show where he answers some listeners questions that came in via email. Some of the questions are: What is the quickest way to fix cash flow? What are the most common bookkeeping mistakes I see? How do we implement performance pay? How can I recruit more technicians in order to continue to grow? How to avoid competing on price? Not sure if your pricing is right? Download my free pricing calculator: https://thebluecollaradvisors.com/price
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036: Maximize Your ServiceTitan ROI with Ryan Wyatt
01/27/2025
036: Maximize Your ServiceTitan ROI with Ryan Wyatt
If you wish your company could better use ServiceTitan, this interview is for you. Ryan Wyatt joins Paul Maskill on the show today. Ryan is the co-founder of Titan Wizards, a company that bridges the gap between the hard work of the trades and the cutting-edge capabilities of technology. Ryan’s unique blend of hands-on experience and tech expertise makes him a game-changer for home service businesses looking to maximize their potential with ServiceTitan. Ryan spent years in the trenches, working in shops owned by ServiceTitan's Tom Howard, as well as time at ServiceTitan as an Enterprise Project Manager and Project Engineer, where he mastered the platform’s ins and outs. In today's interview, we talk about: Why is ServiceTitan so hard to implement? What are some ServiceTitan features that most people aren’t using? What are the biggest mistakes people make with ServiceTitan? How do we ensure we maximize our ROI with ServiceTitan? Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today to finally solve your pricing problems: https://thebluecollaradvisors.com/price
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035: Recruit, Hire and Retain the Best Service Technicians with Ryan Englin
01/20/2025
035: Recruit, Hire and Retain the Best Service Technicians with Ryan Englin
Ryan Englin, founder of Core Matters, joins Paul on the podcast today. Ryan is a disruptive leader in the blue collar hiring and retention space. Ryan’s dedication to the trades stems from his childhood with an owner/operator dad who worked tirelessly. As the CEO and Founder of Core Matters, Amazon #1 Best Selling Author, and host of Titans of the Trades Podcast, Ryan has the experience and the expertise to help businesses hire better people faster. In today's interview, Ryan and Paul chat about: Why is hiring so hard? What’s the biggest mistake businesses make when recruiting? What’s the #1 thing we can do to make hiring easier? How can we retain our top people and ensure they don't leave? Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today to get your pricing right: https://thebluecollaradvisors.com/price
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034: Turn Your Call Center into a Profit Center with Brigham Dickinson
01/13/2025
034: Turn Your Call Center into a Profit Center with Brigham Dickinson
Brigham Dickinson is the founder and president of Power Selling Pros. At Power Selling Pros, they are known as the customer service training company. In today's interview, Brigham and Paul chat about: Turning your call center into a profit center. How to build a career path for your CSRs. How to overcome price pushback as a technician or CSR. What are signs that scream "your CSR's need training"? How will AI Voice impact CSRs? Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today: https://thebluecollaradvisors.com/price
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033: Why Most Businesses Never Make it to $5mm with Paul Maskill
01/06/2025
033: Why Most Businesses Never Make it to $5mm with Paul Maskill
In this week's podcast, Paul hosts his monthly solo show where he shares with you the steps you have to nail in order to break past the $5mm revenue mark: Who is the next hire? When do you hire them? How can you afford them? How long until they pay for themselves? The most important steps in setting them up for success. Avoid the revolving door of employees. Not sure if your pricing is right? Download my free pricing calculator: https://thebluecollaradvisors.com/price
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032: How to Maximize Your Revenue Per Lead with Kent Boll
12/30/2024
032: How to Maximize Your Revenue Per Lead with Kent Boll
Kent Boll is a nationally known sales and business coach serving the home service industry. Kent started an electrical company in 2005 where his annual revenue was $100,000 a year. Today he operates a home service company with revenue over $20,000,000 per year doing electrical HVAC and plumbing. In Kent's interview with Paul Maskill, he shares: The biggest changes to home service in the last 20 years. What is Call-by-Call Management? And how to implement it properly. Why you no longer need a Service Manager or a Dispatcher. Why it rarely works to promote your best technician to an office role. Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today: https://thebluecollaradvisors.com/
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031: Revenue Feeds Your Ego, Profit Feeds Your Family with Jim Cosmas
12/23/2024
031: Revenue Feeds Your Ego, Profit Feeds Your Family with Jim Cosmas
Jim Cosmas is the founder of The Blue Collar Wave where he specializes in transforming home service businesses through expert coaching and consulting. Jim’s focus is on refining operational efficiencies and strategic marketing to elevate company’s market presence and most importantly their bottom line. Jim is a big believer that revenue feeds your ego but profit feeds your family. His #1 goal is to help serious home service business owners operate more efficiently, maximize every opportunity and close more sales. In his interview with Paul Maskill, Jim focuses on: What are most companies missing when it comes to leads? How can we create a better sales process? What is causing profit issues in our business? Transform from a stressed out, uncertain business owner, to a confident, respected CEO with clarity of your financial health. Visit today: https://thebluecollaradvisors.com/price
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