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LuAnn Pappas, CEO of the Scarlet Pearl Casino: Know Your Customer and Know HER Well

What's Working with Cam Marston

Release Date: 02/02/2020

What's Working Special Edition - Live Broadcast - 03 26 20 show art What's Working Special Edition - Live Broadcast - 03 26 20

What's Working with Cam Marston

Guests:

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What's Working Special Edition - Live Broadcast - 03 24 20 show art What's Working Special Edition - Live Broadcast - 03 24 20

What's Working with Cam Marston

Emily Killion discusses new legal implications of the Covid-19 legislation passed and Tucker Frazer discusses jobs that are available now for anyone that needs work. Plus insights into how fear reveals opportunities. 

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Saunders Yacht Works: A Family Business Caring for a Special Type of Customer show art Saunders Yacht Works: A Family Business Caring for a Special Type of Customer

What's Working with Cam Marston

A 150-ton boat lift is hard too find. There isn't one on the Gulf Coast between Tampa and the Corpus Christi area unless you go to Saunders Yacht Works. Their 150-ton lift can hoist a 120 yacht out of the water and set it on land for work ranging from new engines, new interiors, refurbished air conditioners, to  a cleaned and painted hull. John Fitzgerald's business began in the 1950s on Royal Street in downtown Mobile.

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Bear Walker - Making High-End Skateboards Worthy of Riding or Hanging as Art show art Bear Walker - Making High-End Skateboards Worthy of Riding or Hanging as Art

What's Working with Cam Marston

Bear Walker made 4000+ skateboards in 2019, up from 1500 the year before. His partnership with Pokemon to make a board featuring Pikachu caught the eye of the skateboarding community and the boards sold out in two days and are now selling on eBay at twice their purchase price. All things are looking up for Bear Walker and his beautiful, high-performance, and expensive skateboards.

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The Disaster Recovery Business - Russell Fountain's Global Disaster Solutions Fixes Big Problems show art The Disaster Recovery Business - Russell Fountain's Global Disaster Solutions Fixes Big Problems

What's Working with Cam Marston

Through tried and true vendors, using next generation technology, and having experience dealing with disasters of all types, Russell Fountain's Global Disaster Solutions counts some of the nation's most recognizable brand names as customers. He consults on disaster preparedness and rushes to the disaster site when tragedy strikes. 

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David Morris of QB Country: Teaching Play Calling with Confidence to Shaking Hands of Adults show art David Morris of QB Country: Teaching Play Calling with Confidence to Shaking Hands of Adults

What's Working with Cam Marston

David Morris set records while a high-school quarterback. At Ole Miss he played behind Eli Manning and seldom touched the field. After college he began drilling kids on quarterback skills on local fields as favors to their fathers. Ten years ago he began QB Country and today he boasts multiple NFL players and 171 scholarship quarterbacks - 31 awarded this year alone. But David teaches much more than football - he teaches kids how to become a man.  

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Brent Barkin is Second Generation President of Shoe Station show art Brent Barkin is Second Generation President of Shoe Station

What's Working with Cam Marston

Brent Barkin was working at Shoe Station as a young boy. The store was a concept his father originated and shortly after the first one was open, the second store opened in Pensacola. Today there are nineteen stores throughout the deep south and Brent is now running the show. Each location sees its own trends in popular shoes and apparel and Shoe Station's customers know they can return to the store year after you and find their favorite brands - it's how Shoe Station builds loyalty.

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Brian Garish leads Banfield Pet Hospital: 1000+ locations, 19,000+ associates, and 3+M pets show art Brian Garish leads Banfield Pet Hospital: 1000+ locations, 19,000+ associates, and 3+M pets

What's Working with Cam Marston

Brian Garish leads Banfield Pet Hospitals. One of the Mars family of businesses (think M&Ms), the pet care industry is booming. More pets today than ever before have led to a major shortage of veterinarians. And the Millennial generation, per Brian, is much more interested in pet preventative health care than previous generations of pet owners which requires more vet visits and better foods. We talk pets, vets, compassion fatigue, and the future of pet care. 

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The Under 40 Year Old's View of Today's Workplace show art The Under 40 Year Old's View of Today's Workplace

What's Working with Cam Marston

Corey James is the Director of Operations for Mobile, Alabama's Innovation PortAL. Cullen Millsap is a Parter and Vice President of Legal Imaging in Mobile. Both are members of Mobile Bay Monthly's 2019 Forty Under Forty class. Listen to their thoughts, ideas, and predictions for the workplace's future and get some tips about working with them and their colleagues. 

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LuAnn Pappas, CEO of the Scarlet Pearl Casino: Know Your Customer and Know HER Well show art LuAnn Pappas, CEO of the Scarlet Pearl Casino: Know Your Customer and Know HER Well

What's Working with Cam Marston

LuAnn Pappas began her casino and hospitality career in a casino gift shop in Atlantic City, New Jersey. Today she's the CEO of the Scarlet Pearl Casino in D'Iberville, Mississippi. LuAnn recognizes the need to know your customer in HER entirety, and LuAnn's primary customer is a fifty-year-old female who's coming to play the slots. This customer demands a clean, safe, and friendly environment, and LuAnn's job is to make sure she gets what she wants. "It's like family here," LuAnn says. Her customers agree.

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LuAnn Pappas began her casino and hospitality career in a casino gift shop in Atlantic City, New Jersey. Today she's the CEO of the Scarlet Pearl Casino in D'Iberville, Mississippi. LuAnn recognizes the need to know your customer in HER entirety, and the for the Scarlet Pearl, LuAnn's customer is a fifty-year-old female who's coming to play the slots. This customer demands a clean, safe, and friendly environment, and LuAnn's job is to make sure she gets what she wants. "It's like family here," LuAnn says. And her customers agree.