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LuAnn Pappas, CEO of the Scarlet Pearl Casino: Know Your Customer and Know HER Well

What's Working with Cam Marston

Release Date: 02/02/2020

Dan Lyons - The 8 Secrets of Inspirational Leadership show art Dan Lyons - The 8 Secrets of Inspirational Leadership

What's Working with Cam Marston

Is there a better metaphor for teamwork than rowing an eight-person rowing shell? Where every rower's movement must be attuned to every other rower's movement? Dan Lyons runs Team Concepts out of Philadelphia using rowing shells to teach teamwork. Nearly every famous business school on the East Coast engages Dan for his teaching. His insights deserve attention.

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Cristian Druetta runs Tuku Lodge in northern Argentina. The birds have become a problem. show art Cristian Druetta runs Tuku Lodge in northern Argentina. The birds have become a problem.

What's Working with Cam Marston

If you're a wing shooter, this is will fascinate you. Covid has eliminated air travel to the world-famous Tuku Lodge in the Salta province of Argentina. As a result, the bird population has exploded. Farmers are calling Cristian asking him how soon he can bring the hunters back; the birds (doves and pigeons mostly) eating 25 to 30% of the crops. Cristian tells us how he's managed, how he's kept his team working, and he begs us to come help his farmers when the travel restrictions are lifted.

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REPLAY: Jill Schlesinger - CBS's Money Expert show art REPLAY: Jill Schlesinger - CBS's Money Expert

What's Working with Cam Marston

REPLAY - Jill is the CBS network's money expert. During the Covid crisis, she's been busy talking about the economy. Our interview was a little while back. Still pertinent content. 

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What's Working - Live Broadcast - 07 23 20 show art What's Working - Live Broadcast - 07 23 20

What's Working with Cam Marston

Abe Harper - President, Harper Technologies - Drops gems of wisdom and I eat them up. 

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What's Working - Live Broadcast - 07 21 20 show art What's Working - Live Broadcast - 07 21 20

What's Working with Cam Marston

Patty Vanderpool - Implementing policies as a result of the Covid threatened workplace. How to do it. What policies should enforce. How to enforce them. 

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Barndominiums - They're a Thing. A BIG Thing. John Quinnelly Builds a Bunch of Them. show art Barndominiums - They're a Thing. A BIG Thing. John Quinnelly Builds a Bunch of Them.

What's Working with Cam Marston

Efficient, quick to build, and inexpensive compared to houses, barndominiums are coming into their own as an affordable trend to store home owner's toys in highly customizable home sites. 

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What's Working - Live Broadcast - 07 14 20 show art What's Working - Live Broadcast - 07 14 20

What's Working with Cam Marston

Mark Sanborn - Customer Service and Leadership Expert - What to expect on the What's Working Webinar.

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The Alabama Deep Sea Fishing Rodeo - After 87 Years, Returning to its Roots show art The Alabama Deep Sea Fishing Rodeo - After 87 Years, Returning to its Roots

What's Working with Cam Marston

Blake Thomas is VP of Publicity and takes us through the difficult decisions the Jaycees went through in planning this year's event: no live music, no children's hands-on exhibits, no public weigh-ins. But interest hasn't waned for the fishermen who are eager to get out of their homes and join in some friendly fishing competition. The tournament will be reminiscent of its origins eighty-seven years ago. 

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What's Working with Cam Marston - 07 09 20 - Live Broadcast show art What's Working with Cam Marston - 07 09 20 - Live Broadcast

What's Working with Cam Marston

Marian Boteler and Allie Fuquay - Concern for children stress in Covid19 world.

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What's Working with Cam Marston

Dr Susan Hassig - Tulane University School of Public Health and Tropical Medicine - Covid 19 Update

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More Episodes

LuAnn Pappas began her casino and hospitality career in a casino gift shop in Atlantic City, New Jersey. Today she's the CEO of the Scarlet Pearl Casino in D'Iberville, Mississippi. LuAnn recognizes the need to know your customer in HER entirety, and the for the Scarlet Pearl, LuAnn's customer is a fifty-year-old female who's coming to play the slots. This customer demands a clean, safe, and friendly environment, and LuAnn's job is to make sure she gets what she wants. "It's like family here," LuAnn says. And her customers agree.