loader from loading.io

Episode 031: The CIO’s Worst Nightmare. And Something About Dilbert.

Paperless Productivity

Release Date: 02/18/2020

056: Don't Just 056: Don't Just "Throw Money or Throw Bodies" at Your Problem – Create a Strategic Solution

Paperless Productivity

At the start of the pandemic, we shared an edited version of our "Justice Know No Quarantine" webinar as a bonus podcast episode. During this episode, our industry veterans discussed the current challenges of civil and criminal courts, mitigation options that could be implemented in the short term and what Courts should be doing as we return to the new normal. One year later, as we've transitioned from a physical court to virtual or limited in-person hearings, we continue to face challenges. While the pandemic has propelled Court technology improvements, those new improvements have created...

info_outline
055:  Don’t Be Pushed Off a Cliff by Legacy Systems: Part One  show art 055: Don’t Be Pushed Off a Cliff by Legacy Systems: Part One

Paperless Productivity

In a life not too long ago, ImageSoft Account Executive Paul Gorman was a CIO for a housing finance agency. Now, Paul kicks off a multi-episode podcast series discussing a long-standing government challenge that’s still causing headaches for staff and constituents today: legacy systems.  In part one, Paul is joined by previous government colleague Terri Jones, who is now an Enterprise Advisor at Hyland. Terri, too, used to direct IT efforts for a large housing agency, which included leading them through the lifecycle of legacy system replacement.  Tune in...

info_outline
Bonus Episode: ODR Yesterday, Today and Tomorrow: Diagnosing the Heart Problems of Justice show art Bonus Episode: ODR Yesterday, Today and Tomorrow: Diagnosing the Heart Problems of Justice

Paperless Productivity

If you tuned in for part three of our ODR podcast series “,” you know that we could talk for days with NCSC CIO Paul Embley and Consultant Diana Graski. So we kept the conversation going and spun off this special edition episode that speaks directly into the heart of justice: is technology really supporting the court, or just speeding up its processes? We hope you’ll hear Paul and Diana illustrate how “automated insights” have helped Judges spend more quality time with litigants to make better informed, more compassionate decisions. Journeying us through recent use cases and their...

info_outline
054: ODR Yesterday, Today and Tomorrow (Part Three): Asking (and Answering) the Hard Questions with the NCSC show art 054: ODR Yesterday, Today and Tomorrow (Part Three): Asking (and Answering) the Hard Questions with the NCSC

Paperless Productivity

As much as we’d love to say online dispute resolution (ODR) is a clear-cut topic, it’s not. From questions about funding and whether such a platform actually increases access to justice, to how the states and their various court types have responded to ODR’s availability – there’s a lot of gray area. Venture into some of these hot-button topics as we ask our friends from the National Center for State Courts (NCSC) about these hard questions surrounding ODR and the changing legal landscape. Through their first-hand experiences and use-case stories, NCSC’s CIO Paul Embley and...

info_outline
053: ODR Yesterday, Today and Tomorrow (Part Two): Shaping Practice and Participants for More Than 30 Years show art 053: ODR Yesterday, Today and Tomorrow (Part Two): Shaping Practice and Participants for More Than 30 Years

Paperless Productivity

Did you know that 57 percent of the world’s population (that’s 4 billion people!) live outside the shelter of law? It seems like a steep statistic, until you factor in the costs of missing work for court dates, transportation, childcare and the emotional toll of entering a potentially confusing and hostile environment. This conversation with Attorney and Founding President of the Collaborative Lawyers of Saskatchewan Brad Hunter is taken directly from our recent, widely popular webinar, “Online Dispute Resolution: Making Justice Effortless and Accessible.” With a specific focus on how...

info_outline
052:  ODR Yesterday, Today and Tomorrow (Part One): The “Recovering Lawyer’s” Perspective   show art 052: ODR Yesterday, Today and Tomorrow (Part One): The “Recovering Lawyer’s” Perspective

Paperless Productivity

Self-proclaimed “recovering lawyer” Joe Al-Khayat is the Co-Founder of online dispute resolution platform and ImageSoft partner Resolve Disputes Online, and the first guest on our three-part podcast series journeying online dispute resolution from its private sector roots to a highly regarded platform increasing access to justice in Courts across the globe.   Join Joe as he describes what it’s like to face the barriers of accessible justice from the perspectives of both the litigant and a stakeholder of the Court, and how these well-rounded views of his...

info_outline
051: Electronic Arraignments for Integratable, Efficient Court Proceedings  show art 051: Electronic Arraignments for Integratable, Efficient Court Proceedings

Paperless Productivity

Washtenaw, Michigan, a Top 10 Digital County, is no stranger to The Paperless Productivity Podcast, so it’s our pleasure to welcome back Jeff Arbogast, Application Specialist for the esteemed Washtenaw County, to chat about their OnBase-powered, electronic arraignment process.  In this to-the-point episode, Jeff talks us through the multi-faceted “eArraignment” process as it relates to both walk-in and pre-scheduled proceedings, case preparation from the Clerk’s perspective, and workload balance for the Judge. As you’ll hear, Jeff notes how eArraignment, complete...

info_outline
050: Reg Tech: If You Don’t Like the Cost of Compliance, Try Non-Compliance! show art 050: Reg Tech: If You Don’t Like the Cost of Compliance, Try Non-Compliance!

Paperless Productivity

Regulatory technology, commonly referred to as “Reg Tech,” is technology that assists regulatory agencies in managing how information is stored, used, shared and discarded in accordance to compliance efforts. As Jeff Heigert, Hyland’s Senior Customer Advisor for Insurance, explains, there are more than 750 regulatory bodies across the globe producing over 2,500 rule books relating to compliance. Organizations dedicate millions, if not billions, of their annual budget to comply because, as costly as compliance is, the consequences of non-compliance outweigh it all. Join Jeff and his...

info_outline
049: The Hyland Cloud: Castle-Like Security Suited for Royalty show art 049: The Hyland Cloud: Castle-Like Security Suited for Royalty

Paperless Productivity

A ring of fire, the moat, a drawbridge, archers and more are protecting the precious gem that is your core enterprise system – do you fear the enemy? Of course not! When your business model is safeguarded in the Hyland Cloud, its castle approach to security is always on high alert, designed to immediately retaliate against data breaches and other security threats. Defenders of data protection since 2004, experts on the Hyland Cloud team happily absorb all your usual system security responsibilities so you can relax and focus on higher-priority projects. Amanda Pfriem, Hyland’s Cloud...

info_outline
048: How To Master RFP Management show art 048: How To Master RFP Management

Paperless Productivity

Jeff Arbogast, Application Specialist for one the nation’s Top 10 Digital Counties, story tells Washtenaw County, Michigan’s journey from their RFP beginnings of email, frustrating document size restrictions, manual uploads, and various versions floating between departments to their now centralized, transparent and well-orchestrated OnBase-hosted RFP management process. Walk through this conversation with a notepad in-hand as Jeff starts at the top, walking us through the intake process with electronic forms and how proposals are then circulated across departments via an automated...

info_outline
 
More Episodes

From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context?

Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about “the CIO’s worst nightmare,” the importance of dynamic, responsive forms management and how it all shapes an experience from staff to constituent.