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Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation

Paperless Productivity

Release Date: 03/24/2020

Episode 041: Revived by the Component Model: The Heart of Court Administration - Part 2 show art Episode 041: Revived by the Component Model: The Heart of Court Administration - Part 2

Paperless Productivity

Picking up from Part I of our component model conversation with Kevin Bowling, current Chair of the U.S. Department of Justice’s Global Advisory Committee, we’re talking through the court’s biggest challenge post-pandemic: an urgent need for trusted court technology, and scarce funding.   Join us as we journey with Kevin through the court manager’s gold-mine resource, – the Integrated Justice Information Systems Institute, or IJIS, – how the component model fits into your goals and your budget, and...

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Bonus Episode: Panel “Judge”ments: The Post-Pandemic Court  show art Bonus Episode: Panel “Judge”ments: The Post-Pandemic Court

Paperless Productivity

“We’re trying to open, adaptive and innovative, because that’s all we can do to do our part.” – Judge Amy Meachum, 201st District Court of Travis County, TX  Around March 2020, courts across America abruptly switched from in-person hearings to Zoom-hosted verdicts. For most, this was a scramble of uncertainty and a steep learning curve. Finding their way with Zoom, aiSMARTBENCH and other digital tools, virtual court proceedings have become familiar, comfortable and, especially, productive. Now, with the opportunity to start reopening, Judges, Clerks,...

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Episode 040: Revived by the Component Model: The Heart of Court Administration  show art Episode 040: Revived by the Component Model: The Heart of Court Administration

Paperless Productivity

“Somebody wiser than me once said that you should ‘never waste a good crisis,’ and it seems like this pandemic has been a crisis for many of us in the court world.” For 42 years and counting, Kevin Bowling has been serving the needs of justice administration and public service. Currently chairing the U.S. Department of Justice’s Global Advisory Committee, Kevin is now calling on his experience with the evolution of the court system to support next steps for the post-pandemic court. Speaking right into the heart of court administration, Kevin unearths all the relevant fruits of the...

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Episode 039: OnBase Case Manager for World-Class Customer Support  show art Episode 039: OnBase Case Manager for World-Class Customer Support

Paperless Productivity

Operating from our customer-centric value system means we approach every client interaction with great care. But to ensure world-class customer care means we also need a world-class approach and, up until about three years ago, that wasn’t always the case.    Journey with us as we map our Customer Care department’s transition from Microsoft CRM to the comprehensive case manager, OnBase WorkView. Sharing the mic today are a handful of ImageSoft originals: Patrick Dreyer, Senior Technical Support Engineer, Steve Michelin, Customer Care...

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Episode 038: Toasting Our Own Champagne: Cheers to OnBase for Accounting!  show art Episode 038: Toasting Our Own Champagne: Cheers to OnBase for Accounting!

Paperless Productivity

Fun fact: Did you know that ImageSoft tends to speak from experience, sharing our own internal stories of success from being powered by OnBase? That’s right – we “toast our own champagne,” so to speak, and it all started in our Accounting Department.    Join Director of Finance and HR Mary Beth Eddy, OnBase Administrator Nathan Armaly, and Business Systems Analyst Teresa Kobish as they discuss overcoming our accounting department’s most obstructive challenges with the highly-configurable capabilities of OnBase. Journey...

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Episode 037: Spreadsheets, Shared drives and Emails: The Scary Side of Enterprise Search   show art Episode 037: Spreadsheets, Shared drives and Emails: The Scary Side of Enterprise Search

Paperless Productivity

Reoccurring guest on The Paperless Podcast and Senior Customer Advisor for Government at Hyland Software, Kevin Albrecht takes the mic, giving voice to a critical topic that he’s been in countrywide conversations with government agencies about:   Unsecured, personally identifying information circulating in disparate government systems.    If you work in any industry that manages sensitive information, you won’t want to miss Kevin’s insights on how to more securely store information while maintaining public transparency...

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Bonus Episode: “Justice Knows No Quarantine” as a Podcast  show art Bonus Episode: “Justice Knows No Quarantine” as a Podcast

Paperless Productivity

“We can’t let perfection get in the way of a good system,” said Scott Bade, ImageSoft President and Product Visionary. “Today, we need to look for easy wins that move data forward, even if, for the time being, the method isn’t as integrated, end-to-end or wholesome as we’d like it to be.”  This sentiment from Scott is a soundbite from our April 2020 webinar, “Justice Knows No Quarantine” with Jim McMillan from the National Center for State Courts. Scott, Jim and Senior Justice Consultant Brad Smith hosted a panel discussion addressing the...

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Episode 036: The Underwriter’s Compass for Navigating “Under the sea” of Information show art Episode 036: The Underwriter’s Compass for Navigating “Under the sea” of Information

Paperless Productivity

Underwriters know that, before the actual underwriting begins, they must first build a file out of disparate pieces of information. Navigating this sea of data from here, there and everywhere can haphazardly redirect the underwriter’s sails into unnecessary roundabouts, prolonging decisions and causing waves in their “pool of risk.”   Join us for a conversation of experience and perspective as we chat with our re-occurring guest Jeff Hiegert, Insurance Adviser at Hyland, and Toni Smith from ImageSoft, on addressing the underwriter’s biggest concerns, including how to efficiently...

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Episode 035: The Public Health Agency’s Remedy for Ailing Point Solutions  show art Episode 035: The Public Health Agency’s Remedy for Ailing Point Solutions

Paperless Productivity

As the world prepares for a “new normal,” public health agencies will be challenged to afford and implement processes that serve faster-paced, mobile day-to-day needs, as well as keep them prepared for future outbreaks. As we’ve learned to do with “all things government technology,” we turned to Former CIO, and now Government Consultant, Paul Gorman for insights.   Tune in as we discuss how to marshal resources in preparation for the public health agency’s future technology needs, mobile testing and data gathering, how being...

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Episode 034: Working in a Mobile World show art Episode 034: Working in a Mobile World

Paperless Productivity

Policy and Capacity – the two-pronged approach to a successfully mobile workplace. As organizations (and even court systems) progress toward remote-friendly environments, understanding how to achieve leadership’s support and internally equip staff with the means to sustain (dare we say, increase?) productivity is the foundational first step. Thanks to our forward-thinking and innovative Tech Support team, ImageSoft continues to operate remotely amidst mandated stay-at-home orders, even with staff located from coast-to-coast. Join Tom Hansel, ImageSoft’s Director of Customer Care...

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If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You’re normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization’s digital transformation. Today, illuminating a paperless “workflow glow,” CPU has gone down in our books as one of our most successful implementation partners.
 
Join CPU’s Business Application Manager Suzi Walker and Business Analyst Michael Nino for a candid conversation with ImageSoft’s Professional Services team, discussing customer challenges during implementation, the keys to proceeding while succeeding, what “partnership” actually means, a breakdown of the Quality Triangle and so much more.