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Bob Jacoby - The KING of Table Touches

MP TV with Matt Plapp

Release Date: 03/31/2020

TikTok On The Clock ⏰ With Cali BBQ  show art TikTok On The Clock ⏰ With Cali BBQ

MP TV with Matt Plapp

Come on over to the golden ☀️ state as Matt makes his way to Cali BBQ 🍖 in sunny San Diego, California. Shawn has his hands in digital media 📲 as the host of Digital Hospitality, a weekly business and marketing podcast. So let the sunshine 🌞 in as Matt and Shawn discuss:

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Table Talk With Billy Gene show art Table Talk With Billy Gene

MP TV with Matt Plapp

Description: Billie Jean is not my lover 🎶 … wait, wrong Billie Jean. 😂 Correction, ➡️➡️ Billy Gene IS marketing! This week Matt sits down with Billy Gene so they can get to the good stuff. With over 10 years 😱 of digital marketing under his belt and over 140,000 students in 75 countries, 📍 Billy Gene is a wealth of marketing knowledge. 🧠 During their sit down the pair take a deep dive into:

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Donut Forget Your Roots show art Donut Forget Your Roots

MP TV with Matt Plapp

Fasten your seatbelts, ✈️ because we’re taking you to San Diego for this week’s episode of MP TV! Matt indulges his sweet tooth 🍩 and sits down at Donut Bar with Chef Santiago. 👨‍🍳 The two discuss his ridiculously awesome donuts but also how Chef has stayed true to the their roots and their community. The pair also speak on:

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Winging It With BW3 Founder Scott Lowery show art Winging It With BW3 Founder Scott Lowery

MP TV with Matt Plapp

What pairs perfectly with every game 🏈 day party? Wings, 🍗🍗 that’s what! Matt got to catch up with Scott Lowery, one of the founders of the beloved Buffalo Wild Wings restaurants. 🤩 Scott and and his brother turned business partner established BW3’s back in the 1980’s 📅 and have learned so many lessons along the way. Some of those lessons include:

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Taking Time Out For Your Customers show art Taking Time Out For Your Customers

MP TV with Matt Plapp

We’re visiting Chapel Hill’s 📍 resident place for a late night bite 🍔, Time Out! Matt and owner Eddie Williams take a load off to discuss how Eddie always has his customers in mind. 🧠 The pair dive into topics like:

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Keeping Things Consistent with Brooks’ 🍔 show art Keeping Things Consistent with Brooks’ 🍔

MP TV with Matt Plapp

We’re in Charlotte, North Carolina 📍 this week as Matt visits David Brooks, owner of Brooks’. 🍔 With almost 50 years under their belt, Brooks’ has become a staple in their community. 👪 Throughout the years David has established a consistent menu 🌭🍟 and proved that he and his restaurant are here to stay. During their interview Matt and David dive into:

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ABR: How to RETAIN Your Customers show art ABR: How to RETAIN Your Customers

MP TV with Matt Plapp

And the road trip 🛣️ continues as we follow along with Matt in the ABR van. 🚙 While en route to their next restaurant interview 🎥, Matt spills all the tea ☕ on the last part of ABR - Retention. He breaks down ⬇️ to retain your customers once you’ve gotten their attention and built a database. He emphasizes:

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🔥 Fire Up 🔥 Your Customers with Fyre Pizza Co. show art 🔥 Fire Up 🔥 Your Customers with Fyre Pizza Co.

MP TV with Matt Plapp

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ABR: Build 🛠️ A Better Database show art ABR: Build 🛠️ A Better Database

MP TV with Matt Plapp

As Johnny Cash sang 🎵, “I’ve been everywhere.” 🗺️ Matt continues America’s Best Restaurants’ journey 🚙 this week as he and the team travel to North Carolina. 📍 This week we are focusing on the B of ABR ➡️➡️ Building a database. Your database 📇 is essential to your business and Matt explains this as he dives into:

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ABR: How to ATTRACT 👀 Your Ideal Customer  show art ABR: How to ATTRACT 👀 Your Ideal Customer

MP TV with Matt Plapp

On the road again🎵🎶 with Matt and America’s Best Restaurants! While we refer to America’s Best Restaurants as ABR quite often, there’s also another meaning to it: Attract 👀, Build 🛠️, and Retain.👍🏻 While en route 🛣️ to their next restaurant interview, Matt breaks down what it takes to attract attention from your ideal customers.😉 Follow along as Matt dives into:

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More Episodes

In this first episode, Matt interviews Bob Jacoby, the GM and Owner of Quaker Steak & Lube. They discuss several topics, including:
- Third Party Delivery
- Table Touches
- Customer Experience and Building Loyal Relationships
- Bob’s best advice for others in the biz
- And more.

*Please note, this interview was shot before the Coronavirus Outbreak and accompanying major restaurant interruptions, but Bob's message still resonates due to the topics covered.