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Patrick Harder - Harder Restaurant Group

MP TV with Matt Plapp

Release Date: 05/26/2020

ABR: How to RETAIN Your Customers show art ABR: How to RETAIN Your Customers

MP TV with Matt Plapp

And the road trip 🛣️ continues as we follow along with Matt in the ABR van. 🚙 While en route to their next restaurant interview 🎥, Matt spills all the tea ☕ on the last part of ABR - Retention. He breaks down ⬇️ to retain your customers once you’ve gotten their attention and built a database. He emphasizes:

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🔥 Fire Up 🔥 Your Customers with Fyre Pizza Co. show art 🔥 Fire Up 🔥 Your Customers with Fyre Pizza Co.

MP TV with Matt Plapp

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ABR: Build 🛠️ A Better Database show art ABR: Build 🛠️ A Better Database

MP TV with Matt Plapp

As Johnny Cash sang 🎵, “I’ve been everywhere.” 🗺️ Matt continues America’s Best Restaurants’ journey 🚙 this week as he and the team travel to North Carolina. 📍 This week we are focusing on the B of ABR ➡️➡️ Building a database. Your database 📇 is essential to your business and Matt explains this as he dives into:

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ABR: How to ATTRACT 👀 Your Ideal Customer  show art ABR: How to ATTRACT 👀 Your Ideal Customer

MP TV with Matt Plapp

On the road again🎵🎶 with Matt and America’s Best Restaurants! While we refer to America’s Best Restaurants as ABR quite often, there’s also another meaning to it: Attract 👀, Build 🛠️, and Retain.👍🏻 While en route 🛣️ to their next restaurant interview, Matt breaks down what it takes to attract attention from your ideal customers.😉 Follow along as Matt dives into:

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INTRODUCING: America's Best Restaurants  show art INTRODUCING: America's Best Restaurants

MP TV with Matt Plapp

Drum roll please 🥁… we want to introduce you to America’s Best Restaurants! 👏🏻👏🏻👏🏻 ABR’s mission is to help the best restaurants across America 📍connect with customers who will love them. ❤️ This week Matt dishes on all things ABR and shares his vision 👀 for it in the very near future. So fasten your seatbelts for this wild ride 🚙 where Matt talks:

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 Catering 💁🏻 to Your Customer Base with The Hangout by Two ✌🏼 Guys  show art Catering 💁🏻 to Your Customer Base with The Hangout by Two ✌🏼 Guys

MP TV with Matt Plapp

We’re in the sunshine ☀️ state for this week’s episode of MP TV as Matt hangs out with Peter Falisi, co-owner of The Hangout by Two ✌🏼 Guys. The pair sit down at his 160 seat 🍽️ restaurant to talk about his catering beginnings and transition to restaurant owner. Peter shares:

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Seeing the Fruits of Labor with Frutta Bowls show art Seeing the Fruits of Labor with Frutta Bowls

MP TV with Matt Plapp

We’re in ATL 🍑 as Matt visits one of our favorite Frutta Bowls locations, Chastain Park. 📍 Matt and owner Holly take a break outside to discuss her first few years in business (with one of them being 2020 🤯). The two dive into:

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🔥 Fire Up 🔥 Your Customers with Fyre Pizza Co. show art 🔥 Fire Up 🔥 Your Customers with Fyre Pizza Co.

MP TV with Matt Plapp

Matt meanders down to South Carolina for this episode of MP TV. There he meets up with William Nichols, owner of Fyre Pizza Co. Fyre Pizza is a newly opened independent restaurant, where you can build your own pizza or order one of their specialties. Matt and William sit down to chat about what he’s learned in his quest to acquire customers. This includes:

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Low-Country Lessons with Crazy Crab 🦀 show art Low-Country Lessons with Crazy Crab 🦀

MP TV with Matt Plapp

We’re in the mood for some Southern seafood 🦐 🦀🦞 this week as Matt visits Crazy Crab Seafood Bar and Grill. 📍 You can expect low-country boils, gumbo, jambalaya, Cajun classics, and all types of shellfish 😋 when you stop in for a visit. Owner Haras Sajjad explains his seafood background to Matt as the pair discuss:

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Nurturing Nostalgia with Sweet Taters 🥔 show art Nurturing Nostalgia with Sweet Taters 🥔

MP TV with Matt Plapp

Sweet Taters 🥔 is getting customers hooked on a feeling, a feeling of nostalgia. Through their farm 🚜 to table menu and mismatched dishes 🍽️, Sweet Taters brings back that feeling you used to get at Grandma’s house.🏡 Join Matt and owner Natasha Bolden as they dive into:

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More Episodes

The spotlight is on Patrick Harder this week. He is a franchise owner of a few different restaurants but this week we’re focusing on his Dickey’s BBQ joint.

Patrick dropped some fire on the following topics:
♨️ Mentorship
♨️ Franchise Experience
♨️ Focusing on Multiple Locations
♨️ Culture
♨️ “Big” Restaurants, Local Owners