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Customer Service During A Pandemic

The Water Cooler Hangout with Bob Poole

Release Date: 09/19/2020

Random Thoughts with Bob Poole show art Random Thoughts with Bob Poole

The Water Cooler Hangout with Bob Poole

Bob Poole shares some random thoughts about sales, marketing, running a business, and listening. Curated from his "Ideas and Random Thoughts Journal," hopefully, you will hear an idea or two that will help you in your life's journey.

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Bridging the Gap with Lynn Smargis show art Bridging the Gap with Lynn Smargis

The Water Cooler Hangout with Bob Poole

"I help business owners bridge the gap between the idea in their head and turning that idea into content." ~Lynn Smargis  Jumping Careers from Teaching to Content Creation "I've always been a creative person my whole life, but I never considered having a creative job." Lynn decided to get into teaching for her first career. After listening to podcast interviews, she decided to write for a living and travel. "I wanted a job that would be flexible for travel." After receiving a settlement, she decided to jump from teaching to creating content and becoming a freelance writer.  Making...

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Kerry Wekelo - Gratitude And Business show art Kerry Wekelo - Gratitude And Business

The Water Cooler Hangout with Bob Poole

“We have this fun work culture that people really want to be a part of.” ~Kerry Wekelo  How Kerry Aligns Gratitude in her Financial Services Company Kerry is the COO of Actualize Consulting, a financial services consulting firm specializing in capital markets and treasury, mortgage and fixed income, and culture. She has been on its leadership team for close to two decades.  She utilizes mindful strategies to infuse gratitude, empathy, and communication throughout all levels of her organization. Kerry says, “It is my passion and why I love my job.” “In the first five years...

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Cumulative Advantage with Mark Schaefer show art Cumulative Advantage with Mark Schaefer

The Water Cooler Hangout with Bob Poole

“There is a fracture in the status quo that brings opportunity, hope, and new ideas.” ~Mark Schaefer  What is The Cumulative Advantage?  Mark Schaefer and I chat about the concept of his new book, The Cumulative Advantage, and how this idea applies to our daily personal and work life. “The cumulative advantage pays tribute to an idea and methodology that’s been locked in the academic hallways of sociology for more than 50 years.” His book is about how we can unlock ideas and create momentum for our lives and our world.  Momentum Built Through Patterns  As Mark was...

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To Trust or Not to Trust show art To Trust or Not to Trust

The Water Cooler Hangout with Bob Poole

“People do business with people who they know, like, and trust.” ~Bob Poole Earliest Studies on Human Behavior The earliest recorded efforts to explain human behavior came from astrology, where astrologers explained behavior based on the alignment of certain planetary bodies in the heavens. Hippocrates devised the four temperaments to explain human behavior. In the ’20s, Dr. Carl Yung wrote the book Psychological Types, the most sophisticated human behavior book at that time.  The Four Basic Personality Groups  I’ve found that through my studies, many psychologists and others...

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Peter Keady: Photographer and Life Consultant show art Peter Keady: Photographer and Life Consultant

The Water Cooler Hangout with Bob Poole

“The true value of a chaplain comes through in times of calm in order to address times of crisis. ” ~Peter Keady Peter Keady: Photographer and Life Consultant Peter Keady is a professional photographer with PK3 Photography and is currently a life coach consultant. His unique and varied background experiences have given him the skill set to work with leaders and upcoming leaders over the past two-plus decades. Peter’s specialty areas are leadership support, team building, and emotional intelligence are all PK3 training specialties. He advises his clients on forming, developing, and...

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Making the World a Better Place with Dillon Hill show art Making the World a Better Place with Dillon Hill

The Water Cooler Hangout with Bob Poole

Dillon is the founder of Live for Another that organically came out of using kindness to get through life. “It’s almost like a mindfulness practice, but instead of meditating or journaling, we come up with ridiculous ideas in response to the things that are bothering us.” In addition to Live for Another, he also started Lemons for Leukemia, trying to break the world record for the most amount of bone marrow donations. It went viral, and they eventually broke the world record and saved his friend's life, who received a bone marrow donation. The King of Trash, The Homeless Heist, The...

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Tank Hanna - The Divorce Coach show art Tank Hanna - The Divorce Coach

The Water Cooler Hangout with Bob Poole

Tank is a divorce coach who assists individuals before, during, and after the divorce process. He’s created a program to help those going through a divorce get through one of the most traumatic experiences of their life. Through one-on-one coaching sessions, online and live training events, he helps other dads reach their highest potential. “I help clients minimize the damage to themselves and their kids.” Tank’s purpose is to work with both groups and individuals to a transparent and straightforward path, transforming your past negative experiences into the change you want.

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Melanie Parish - The Experimental Leader show art Melanie Parish - The Experimental Leader

The Water Cooler Hangout with Bob Poole

Melanie Parish is a speaker, podcast host, and MasterCertified Coach. She is the author of The Experimental Leader book has coached organizations from a Fortune 50 company to IT start-ups. Seth Godin describes her book as groundbreaking in that it helps each of us see that leadership isn't a fancy form of management. Melanie and Bob Poole chat about leaders, managers, transitioning your business to online, and more in this episode.

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Steve Dotto and The Grey Wave show art Steve Dotto and The Grey Wave

The Water Cooler Hangout with Bob Poole

How does a TV celebrity transition from over two decades of creating and producing his own television show to becoming an online star on the Internet? And, why would he make the decision to niche down and focus on helping Generation X and Baby Boomers make the same journey to creating their own online businesses? Join me today as we talk with Steve Dotto and learn the answers to those questions and more including an announcement about a project Steve and Bob Poole are creating together.

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More Episodes

What happens to customer service and support when online shopping increases exponentially due to a pandemic? Do customers think it is worse than before COVID 19, the same, or even better. Have companies reacted quickly enough to the need for more support? Will customers return to shopping at brick and mortar stores as they reopen?

Bob Poole talks about all this and more in this episode of The Water Cooler Hangout.