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Resilience for Operations Managers: Helping Teams Push Through Tough Times and Sustain Performance with Rick Ezell #35

Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0

Release Date: 03/24/2021

The Most Important Leader Has No Title with Jason Hopper  │  Manufacturing Team Leadership From the Floor  │  Ep. 179 show art The Most Important Leader Has No Title with Jason Hopper │ Manufacturing Team Leadership From the Floor │ Ep. 179

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🎁 Free: 10 great questions to ask your leadership and drive engagement →  Connect with Trevor:  LinkedIn 👉  Website 👉   What if the most important leader on your shop floor doesn’t have the title? Trevor sits down with Jason Hopper, a thirty-year manufacturing veteran who rose from the floor into team leadership and then chose to go back to the floor, on what good leadership actually looks like to the people being led. They get into the trap that catches almost every leader, why safety has to mean stopping, and the coaching, trust, and patience that keep...

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🎁 Free: 10 great questions to ask your leadership and drive engagement → Connect with Trevor"  LinkedIn 👉  Website 👉  What if the hardest person to lead in your plant is you? Trevor sits down with Ryan Forte, Owner of Jefferson Metal Products, whose team had quietly built one unwritten rule: keep the boss happy. Ryan introduces the five-step curiosity model — a new way to think about manufacturing team leadership that starts with getting curious about yourself first. When Ryan made that shift, his culture changed, his people grew, and turnover at the plant dropped...

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🎁 Free: 10 great questions to ask your leadership and drive engagement → Connect with Trevor: LinkedIn: Website: Have you ever written up an employee and felt sick the second they walked out of the office? Trevor unpacks the third gap in the Manufacturing Greatness framework: the Accountability Gap. He walks through what happens when leaders skip the conversation and go straight to progressive disclipine, and the three questions that turn pressure into partnership.

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🎁  Free: 10 great questions to ask your leadership and drive engagement → When was the last time you went on vacation and didn't check your phone?   Trevor sits down with Josh McKain, founder of Throughput Mastery, to unpack why manufacturing owners get stuck putting out every fire, and the three-part framework for building a culture of ownership: create the environment, model the standard, install the system. Ownership isn't a personality trait. It's a structural condition you can design for.   Connect with Josh: LinkedIn: Website:  

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Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit  and  to subscribe to Trevor’s monthly newsletter. Have you ever assumed your team should just know what you expected, and watched the project go sideways anyway? In manufacturing, the expectation gap between what leaders think is expected and what teams actually understand drives missed deadlines, rework, and six-figure mistakes. Most of...

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Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit  and  to subscribe to Trevor’s monthly newsletter. Now, let's jump in! What if the biggest threat to your production efficiency, workforce development, and manufacturing productivity was not a supply chain disruption or a failed kaizen event — but the voice inside your own head? On this episode of Manufacturing Greatness, learn more with...

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Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit  and  to subscribe to Trevor’s monthly newsletter. Now, let's jump in! Most manufacturing leaders believe that if they were clear, the message landed. But there is a gap that almost no one sees — the distance between how you think you show up and how your team actually experiences you. In this episode of Manufacturing Greatness, Trevor...

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Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit  and  to subscribe to Trevor’s monthly newsletter. Now, let's jump in! What if the biggest obstacle to your lean manufacturing results isn't the process at all? It might be the person leading it. In this episode of Manufacturing Greatness, learn more with Debra Clary, author of The Curiosity Curve, about one of the most overlooked blind...

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Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor’s monthly newsletter.

Now, let’s jump in!

00:00 – Introduction 00:29 – We’re all wound up and need to unpack

01:33 – Rick Ezell; a workplace Chaplain

02:19 – The "boss’s role"

02:46 – Unpacking vs. Venting

03:35 - Work, Personal, and Relational issues

04:25 – The Paradox

05:25 – The impact of time, expertise, and geography

06:11 – The proven need to talk, be reassured, and reminded

08:55 – Listening for the trends

09:30 – Advice for leaders without the luxury of an onsite Chaplaincy service

11:14 – The rules and value of a “listening session”

12:53 – % of conversations at work tend to be about personal and relationships

15:12 – Anecdotal evidence for leader’s job requirements rarely recognized nor assessed

18:00 – The peril of ignoring the non-work-related issues

19:21 – The value of transparency and empathy

21:11 – Healthier people make better employee

24:40 – A manager’s role in partnering with others

26:29 – A renewing of the mind

27:25 – A culture of care and desire for a resource

28:50 – Summary and closure

29:09 – Share your feedback with us

29:43 – End

Have an important message to share or a topic you’d like to hear more about?

Please contact us with your thoughts, feedback, or suggestions.

We’d love to hear from you!

Trevor Blondeel: trevor@operationskickstart.com

Dave Baker: dave@palmettoleadershipcenter.com