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What Promises Does Your Brand Make to Patients With Nate Brown

Physician's Guide to Doctoring with Bradley B. Block, MD

Release Date: 08/05/2021

Motivational Interviewing in the Vaccine Hesitant with Joseph Weiner, MD, Ph.D., Part 1 show art Motivational Interviewing in the Vaccine Hesitant with Joseph Weiner, MD, Ph.D., Part 1

Physician's Guide to Doctoring with Bradley B. Block, MD

I’m re-releasing this episode because of how critical it is. In my quest to be taught how best to have a fruitful discussion with those hesitant about the vaccine, I interviewed two science communicators, a social engineer, a lawyer, an expert in cognitive biases, and a motivational interview and of all of those, the last one was the most powerful tool for moving the needle on those hesitant to get the vaccine.  Motivational interviewing comes from addiction medicine, but using it for vaccine hesitancy actually precedes the COVID pandemic. It is used for new parents who are considering...

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Learn to Make Your Patients Laugh with Scott Dikkers of The Onion show art Learn to Make Your Patients Laugh with Scott Dikkers of The Onion

Physician's Guide to Doctoring with Bradley B. Block, MD

Last month marked the 20th anniversary of 9/11. Two weeks after that tragic day, The Onion, the famed comedy newspaper, put out an issue with jokes about 9/11. How did they do that? Scott Dikkers, one of The Onion’s founders teaches us how. His rule is that comedy is meant to “afflict the comfortable and comfort the afflicted.” That’s why they put out that issue. To comfort the afflicted. As physicians, that’s what we do! How can we be funny, even in the face of tragedy? Mr. Dikkers teaches comedy writing and has turned what seems unteachable into a science. He has described funny...

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Harness the Power of Language When Discussing Weight with Stephanie Sogg, PhD show art Harness the Power of Language When Discussing Weight with Stephanie Sogg, PhD

Physician's Guide to Doctoring with Bradley B. Block, MD

This was one of my favorite interviews. I was a fledgling podcaster at the time when I interviewed Dr. Stephanie Sogg, a clinical psychologist at the Harvard Weight Center. She had been quoted in an article in the Huffington Post that lambasted physicians for not knowing how to talk to our patients about their weight. Interviews like this were the reason why I started podcasting. I emailed her and asked her if she could teach us the right way to have these discussions and she agreed! Talking to patients about their weight is fraught with landmines created by inordinately complex psychosocial...

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Don't Make Vertigo a Dizzying Diagnostic Dilemma show art Don't Make Vertigo a Dizzying Diagnostic Dilemma

Physician's Guide to Doctoring with Bradley B. Block, MD

This episode is going to flip the script. I’m going to be the one interviewed. I was interviewed by Dr. Indu Partha, Assistant Professor of Medicine at the University of Arizona College of Medicine – Tuscon, on her podcast, The Ajo Way, Primary Care Pearls from South Campus. We talked about dizziness. If you are an otolaryngologist like me, you can stop listening now, but for everyone else who finds dizziness to be mystifying, this will be a good primer to understanding otologic causes of dizziness. We aren’t getting granular here; no need to differentiate the saccule from the utricle....

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Stop Screwing Around and Get Your Charts Done! with Junaid Niazi, MD, of Prosperous Life MD show art Stop Screwing Around and Get Your Charts Done! with Junaid Niazi, MD, of Prosperous Life MD

Physician's Guide to Doctoring with Bradley B. Block, MD

Dr. Junaid Niazi is a board-certified internist and pediatrician who works as a primary care physician for a large healthcare organization in the upper Midwest by day and by night he’s known as . He is a physician life coach and he blogs and coaches physicians on all things wellness, productivity, finances, and careers. He also has a group coaching program to help physicians complete their charting at work and that’s why he’s on the show today. His interest in charting also landed him as an Information Services Medical Director, where he optimizes the EHR for physician use and...

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Physician Contract Negotiation: Know Your Worth And Ask For What You Deserve with Linda Street, MD show art Physician Contract Negotiation: Know Your Worth And Ask For What You Deserve with Linda Street, MD

Physician's Guide to Doctoring with Bradley B. Block, MD

Dr. Linda Street is a board-certified Maternal-Fetal Medicine Specialist and Life Coach who focuses specifically on Physician Negotiations. She is the Founder & CEO of Simply Street MD Negotiation Coaching where she helps female physicians take charge of their lives and negotiate for the salary they deserve. She lives and breathes to close the gender gap, starting with you! She also hosts the Simply Worth It podcast where she discusses physician contract negotiations. Find her at We start out discussing how it is critical to change your mindset when you finish your training. You have been...

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How to Use Coaching and Community to Your Advantage with Jen Barna, MD, of Docworking show art How to Use Coaching and Community to Your Advantage with Jen Barna, MD, of Docworking

Physician's Guide to Doctoring with Bradley B. Block, MD

Jen Barna, MD, is a board-certified practicing radiologist, and founder and CEO of DocWorking, a company that helps physicians achieve their best in life and medicine by providing expert coaching, courses, and other resources in the form of a subscription called DocWorking THRIVE. Jen and the two lead coaches at DocWorking, Gabriella Dennery, MD, and Master Certified Coach Jill Farmer, started DocWorking: The Whole Physician Podcast in February 2021, now ranked as a top physician podcast. I’ve had a few physician coaches on in the past, and she has come the closest to convincing me to...

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Physician Charting Coaching - Strategies to Save Time, Improve Efficiency, And Get More Done! show art Physician Charting Coaching - Strategies to Save Time, Improve Efficiency, And Get More Done!

Physician's Guide to Doctoring with Bradley B. Block, MD

Dr. Sarah Smith is a family physician and charting coach. She specializes in helping physicians with our charting backlog so we can get home on time without the looming cloud of unfinished charts and callbacks.  We discuss how to add efficiency to your day by making sure you are laser focused on your patient and you aren’t finished until that chart is closed. This frees up mental space for the next patient, making that visit a bit more efficient. By the end of your morning, have a plan for how you are going to tackle callbacks. We also discuss dictation, scribes, templates, and how...

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Interrogate Your Patients - Forensic Interview Techniques for Physicians  with Michael Reddington, CFI show art Interrogate Your Patients - Forensic Interview Techniques for Physicians with Michael Reddington, CFI

Physician's Guide to Doctoring with Bradley B. Block, MD

Michael Reddington, CFI is a certified forensic interviewer and the President of InQuasive, Inc., a company that integrates the key components of effective non-confrontational interview techniques with current business research for executives. Using his background in forensics, and his understanding of human behavior through interrogation, Reddington teaches businesses to use the truth to their advantage. And now he’s teaching it to physicians. We first learn what a forensic interviewer is and why there should be more in the world. We talk about trust, how to gain it, keep it, and avoid...

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COVID in Kids - How to Assess Risk and Avoid Cognitive Illusions show art COVID in Kids - How to Assess Risk and Avoid Cognitive Illusions

Physician's Guide to Doctoring with Bradley B. Block, MD

Jonathan Howard, MD, is double boarded in Neurology and Psychiatry and as he puts it in his Twitter profile, the author of several non-bestselling neurology textbooks. That’s not why he’s being interviewed. H wrote his own book on fallacy and errors in medicine entitled, Cognitive Errors and Diagnostic Mistakes: A Case-Based Guide to Critical Thinking in Medicine. I keep trying to interview him about the book and he keeps changing the subject! In the last interview, we discussed cognitive biases in vaccine hesitancy and used by antivaxxers and this time we talk about how biases influence...

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Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by over half a dozen organizations and associations. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate currently serves as the Chief Experience Officer for Officium Labs and can be found at a variety of conferences speaking and training on the CX topics he loves. Find his podcast at Podcasts — Officium Labs

We discuss the brand promise – what does your brand stand for and what promise is it making and what expectations are you setting? He teaches us about the peak-end rule. Your patients will remember the first and last impressions most, so what are you doing to maximize their experience at those key points. When his daughter had surgery at Vanderbilt, they were given a “journey map,” so they’d know what their day was going to look like and this concept could be applied to many of our patients’ journeys. Lastly, with a coming “great resignation,” what we can do to create a culture of appreciation within our practices.

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