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3 Ways To Achieve Personal Wealth And Financial Freedom

The Modern Customer Podcast

Release Date: 05/10/2022

Capital One's Strategy for Customer-Centric Success show art Capital One's Strategy for Customer-Centric Success

The Modern Customer Podcast

Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily available customer service, and financial tools designed to empower individuals in managing their finances. Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One, discusses the importance of a customer-centric culture and the role of rewards programs in creating memorable customer experiences. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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How To Transform Customer Support with AI show art How To Transform Customer Support with AI

The Modern Customer Podcast

Artificial Intelligence (AI) presents a transformative opportunity to reimagine customer support. Chatbots like ChatGPT are already outperforming contact center staff in some cases, proving their ability to understand and handle customer queries. William "Bill'' Raduchel, author of The Bleeding Edge, draws on decades of tech industry experience to share insights on the transformative power of technology, spanning from Silicon Valley's early days to the current era. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The...

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How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market show art How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market

The Modern Customer Podcast

The secondhand market is booming, fueled by consumer shifts towards sustainability and value.  With shoppers demanding the same seamless experience they expect from traditional retail, customer experience (CX) is crucial for resale platforms. ThredUp, an online leader, illustrates how strategic CX drives success in this unique market. ThredUp’s CEO and Co-Founder, James Reinhart, understands the complex customer journey in resale and focuses on addressing pain points at every stage. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book...

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How To Champion Your Customer Experience Programs With Better Public Speaking show art How To Champion Your Customer Experience Programs With Better Public Speaking

The Modern Customer Podcast

The world of customer experience is constantly changing. To succeed, you need to give impressive presentations that win support for your customer programs. Jacqueline Farrington, author of “The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)”, shared her insights on the Modern Customer Podcast. Her tips can help you refine your presentation skills and champion your customer experience programs.  Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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Want to invest in Customer Experience? Question the Downside of Failure show art Want to invest in Customer Experience? Question the Downside of Failure

The Modern Customer Podcast

The key to better customer experience? Design interactions that are easy and straightforward, and prioritize understanding your customers.  Matt Watkinson, author and CEO of Methodical joins us to discuss how his experience navigating uncertainty can be used to create exceptional customer experiences. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future. Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/

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Why Customer Satisfaction is Declining (and How to Fix It) show art Why Customer Satisfaction is Declining (and How to Fix It)

The Modern Customer Podcast

Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend. Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/ Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks show art From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks

The Modern Customer Podcast

Exceptional customer experience (CX) isn't just for B2C companies anymore. B2B organizations are now recognizing its vital role in their success. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift. With over 10,000 employees and $5 billion in annual revenue, Juniper Networks is at the forefront of networking innovation. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases show art Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases

The Modern Customer Podcast

Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of business, particularly customer experience (CX). A GBK Collective study reveals that over 50% of U.S. senior executives have already embraced generative AI, and this trend is expected to accelerate. Professor Stefano Puntoni, a leading marketing and AI expert at Wharton shared his insights on the impact of generative AI on CX during a recent podcast interview.  Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future....

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The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO show art The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO

The Modern Customer Podcast

The auto industry speeds through a transformation, driven by factors like electric vehicles, self-driving tech, and the increasing importance of customer experience. Craig Antonucci, Chief Experience Officer at AutoCar Trucks discussed his company's approach to customer experience and how they are leveraging AI to improve it. AutoCar Trucks, a manufacturer of heavy-duty vocational trucks, takes a unique approach by selling directly to consumers, giving them more control over the buying process and fostering closer relationships. Blake Morgan is a customer experience futurist, keynote...

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The Power of the First 100 Days: Keeping Customers and Employees Happy show art The Power of the First 100 Days: Keeping Customers and Employees Happy

The Modern Customer Podcast

Retention is not just about keeping customers and employees; it's about creating experiences so compelling that they never want to leave. Joey Coleman, author of "Never Lose a Customer Again" and "Never Lose an Employee Again," shares how to transform your approach to customer and employee retention using his First 100 Days methodology. He has worked with Volkswagen Australia, Zappos, and Whirlpool. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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More Episodes

We interact with money all day long—every time we pay for things, get a paycheck, check our bank balance or get a bill.

How do those interactions make you feel? 

For most people, dealing with money brings fear, anxiety and the thought that there will never be enough. 

But Amanda Frances, money guru and best-selling author of Rich as F*ck, says the first step to gaining financial freedom is to get over the idea that we’ll always be playing catchup. When we become aware of how we want to feel about money, we can bring those feelings and that mindset to every interaction. 

Personal wealth is possible, especially with the right mindset and actions to back it up. Frances knows it’s true because she built her multi-million-dollar brand from scratch and now teaches clients around the world the same principles with great success. 

Here are three ways to achieve personal wealth and financial freedom: 

1 . Know it’s possible. The foundation of achieving personal wealth is knowing that it’s possible. Frances says that if she didn’t believe success was possible, she wouldn’t have been able to make any of the moves that made her and her business what it is today. Without knowing that financial freedom is possible, people are more likely to settle instead of pushing themselves and pursuing their goals. But Frances is also clear that you can’t sit around thinking good thoughts and expect to get wealthy. Use the mindset that it’s possible to guide your actions and support your path to personal wealth.

2 . Believe you’re worthy and show up every day. Frances says the best way to get a raise and start earning more money is to believe you’re worthy of it and show up every day with that attitude. Knowing that you’re worthy of personal wealth and being compensated well for your work comes through in everything you do—the projects you take on, your attitude towards your boss and co-workers and the effort you put in. You can’t walk around thinking you’re inferior and then wonder why you’re treated like you’re inferior and aren’t paid well. That’s especially true for women, who often have to fight harder to be paid well. Frances says the attitude we have at our jobs is what we expect in our lives. When people change how they view their job and believe they are worthy of earning more, they show up differently. And that ultimately leads to them earning more money and gaining financial freedom.

3 . Expect to be the exception. Women often have to walk the line between coming across as too bold or being too timid. But Frances believes she can be an exception to the rule and that it doesn’t have to be that way for her. The same principle applies in everything from running a business to interacting with customers and managing your money. Don’t assume you’re going to have a negative situation because that’s how it’s always been for other people. Frances gave the example of her boyfriend, who owns a construction company. Late payments and shady deals are the norm, but she taught him to be the exception. Just because it’s the industry standard doesn’t mean it has to be your situation. Take control and do things on your terms to be the exception to the rule.

 Financial freedom starts with the right mindset. Believing it’s possible can put you on the path to personal wealth.

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Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future. For regular updates on customer experience, sign up for her weekly newsletter here