Authentic Leadership in Manufacturing for Manufacturing Supervisors: Turning Relationships into Real Results with Kathy Miller #101
Release Date: 10/04/2023
Nobody Inspects the Culture │ Safety Culture │ Ep. 188
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
You inspect for hazards every single day. When did anybody last inspect the culture? In new research across the United States and Canada, a toxic or unhealthy work culture ranked above unsafe or hazardous working conditions as a reason people would leave a new manufacturing job inside the first three months. Forty-seven percent against forty-three. Most leaders hear that and file it under the soft stuff. Trevor takes a different position. Four points apart is not two problems, it is one. Culture is a safety system. A plant where people do not speak up is a plant where near misses go...
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Your Best Worker Is Already Halfway Out the Door with Darcy Eikenberg │ Employee Retention │ Ep. 187
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
Your best people rarely quit in a dramatic moment. They leave a little at a time, and by the time they give notice the decision was made weeks ago. Gallup ties about 75% of voluntary turnover to the manager, and our own national research found that 35% of workers open to manufacturing have never had a single one-on-one development conversation with their manager. You can't keep people you never really talk to. Darcy Eikenberg, executive coach and author of Red Cape Rescue: Save Your Career Without Leaving Your Job, joins Trevor to turn the retention problem around: instead of replacing the...
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Why Your Best Technician Fails as a Supervisor | New Leader Onboarding | Ep. 186
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
Why do six in ten of your people feel unheard at work? Trevor goes one level up from the first-week mentor: the new leader nobody onboards. He unpacks why a badge and a shift turn your best technician into a command-and-control boss, what the study of 1,250 manufacturing workers with Crossover Solutions and The Center for Generational Kinetics says people actually want from a leader, and what to build into a new supervisor's first 30 days so the concerns keep coming. 🎁 Free: 10 great questions to ask your leadership and drive engagement → and get bonus content in our...
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Why Your Plant Manager Can't Solve Complex Problems | Time Management for Manufacturing Leaders | Ep. 185
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
What if the only machine in your plant with no maintenance plan is you? Trevor sits down with productivity expert Marcey Rader, author of Reclaim Your Workday, to bring health-powered productivity to the shop floor: the red headphones rule that protects deep focus without an office door, why burnout comes from lack of recharge rather than workload, the burn-it-down audit nobody runs on the supervisor's role, and the rule of three that separates relentless prioritization from endless optimization in manufacturing team leadership. Connect with Marcey: Website 👉 helloraderco.com Book 👉...
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The Week-One Blind Spot Costing You New Hires | New Hire Onboarding | Ep. 184
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
What if your newest hire decides whether to stay in their very first week? Trevor opens a new solo series built on a national study of 1,250 manufacturing workers, run with Crossover Solutions and The Center for Generational Kinetics. The frontline wants a first-week mentor far more than the leaders who sign off on one, and that blind spot is feeding turnover. He names the Expectation Gap and shares the near-zero-cost move in manufacturing team leadership that closes it before your next hire walks in the door. 🎁 Free: 10 great questions to ask your leadership and drive engagement...
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A Reporter Calls Me Every Week Asking Who's Laying Off with Jason Bates │ Manufacturing Community │ Ep. 183
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
A reporter calls Jason Bates every week looking for the big layoff story. The five-hundred-people-let-go story. Jason keeps telling him the truth: layoffs are happening, in small numbers. So is hiring. But the catastrophe the headlines want isn't what he sees across hundreds of Ontario plants every day. Trevor sits down with Jason, Manufacturing Consortium Manager at EMC, Canada's largest manufacturing consortium, to unpack what's really going on, the plants that are quietly adjusting and diversifying, and the peer community most owners haven't tapped into. Growth doesn't sell papers....
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Every Time You Say Yes, You’re Saying No to Something │ Manufacturing Team Leadership │ Ep. 182
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
When’s the last time you said yes when everything in you wanted to say no? Every yes is a no to something else, usually the work that mattered more, and we end up drowning in our own yeses. Trevor breaks down the hidden math of saying yes, why productive beats busy, and how to say no without burning the relationship, even when it’s your boss asking. You don’t refuse, you reframe: I want to help, here’s what I’d have to move, which option works best. It comes down to capacity and priorities, the heart of manufacturing team leadership. 🎁 Free: 10 great questions to ask your...
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The Team Member You've Quietly Given Up On with Nir Eyal │ Talent Development │ Ep. 181
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
What if the team member you've quietly given up on is the one your plant needs most? Trevor sits down with Nir Eyal, author of the New York Times bestseller Beyond Belief and the global bestsellers Hooked and Indistractable, to apply the three powers of belief (attention, anticipation, agency) to manufacturing talent development. The judgment trap stops development cold. This conversation breaks it open. Manufacturing team leadership starts with the beliefs you carry about the people on your floor. Connect with Nir: Website 👉 nirandfar.com Book 👉 geni.us/beyondbelief Free...
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It’s Thursday and the Report Isn’t Done. Where Did It Break? │ Manufacturing Team Leadership │ Ep. 180
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
It’s Wednesday afternoon and the report due tomorrow isn’t going to be in on time. Do you push harder, or fix what actually broke? Trevor takes a real plant scenario, a report feeding a hiring decision, and walks it back through three gaps: how you showed up, whether “done” was ever clear, and what happens when no one follows up. You’ll hear why chasing harder is manufacturing midness, and the one move that keeps next Thursday from looking like this one: question yourself first. Applies the Manufacturing Greatness model from Episode 170 👉 🎁 Free: 10 great questions to ask your...
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The Most Important Leader Has No Title with Jason Hopper │ Manufacturing Team Leadership From the Floor │ Ep. 179
Manufacturing Greatness | Productivity | Retention | Profits | Continuous Improvement | Safety | Workforce Development | Labor Challenges | Skills Gaps | Industry 4.0
What if the most important leader on your shop floor doesn’t have the title? Trevor sits down with Jason Hopper, a thirty-year manufacturing veteran who rose from the floor into team leadership and then chose to go back to the floor, on what good leadership actually looks like to the people being led. They get into the trap that catches almost every leader, why safety has to mean stopping, and the coaching, trust, and patience that keep good people in the role. 🎧 Mentioned in this episode: Episode 14 with Horst Prelog and Scott Turner, on slowing down to go fast (June 3, 2020). Listen...
info_outlineWelcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor’s monthly newsletter.
Now, let’s jump in!
To make better decisions and improve engagement across manufacturing teams, leaders need diversity of thought and authentic leadership.
In this episode, Kathy Miller, former manufacturing executive at General Motors, Delphi Automotive Systems, and Rolls Royce, and Women in Manufacturing Hall of Fame inductee, shares insights on manufacturing leadership, workplace culture, and employee engagement for Operations Managers, Production Managers, Manufacturing Managers, Team Leaders, and Shift Supervisors.
Kathy draws from her experience as a woman in manufacturing to explain how communication skills, trust building, and growth mindset help leaders create stronger connections and better results. You will learn practical strategies to improve collaboration, support workforce retention, and build manufacturing cultures where people feel empowered, valued, and motivated to perform.
3:29 – Steel Toes and Stilettos is inspired by the different roles women play to be both their authentic, feminine selves and hold their own on a shop floor
4:21 – A successful journey in manufacturing requires soft skills, which can be harder to develop than people realize
5:19 – To make a significant cultural transformation stick in your organization, you need to make it feel like it belongs to the employees, and make them feel it with their hands and the hearts
8:23 – To get more women and their perspectives into manufacturing roles, it’s important to get women into manufacturing roles at a young age
9:12 – Inclusive environments get better business results
9:35 – Every person in your organization has a heart, a brain, and a set of hands, and you have to tap into all three
11:00 – By giving others an opportunity to contribute, you can find new and better results
13:50 – Kathy’s equation for successfully improving plants involves relationships, realities, results, and authenticity
14:45 – Every single relationship matters
16:37 – Face your realities and work on what’s in your control
17:27 – Focus on where you are and you’ll find results
18:09 – If you’re a man in manufacturing, work to amplify female voices
19:05 – Women in manufacturing can also advocate for their authentic selves
Connect with Kathy Miller
Connect with Kathy on Linkedin
Learn more from Kathy and her coauthor Shannon Karels on their website