Libsyn Directory

Trust-Building in Manufacturing for Operations Leaders: Creating Stronger Teams Through Authentic Leadership with Justin Patton #119

Release Date: 06/12/2024

Why Perception Isn’t Reality with Shawn Herbig | Plant Leadership | Ep. 197

As a young engineer on the Ford Explorer line, Shawn Herbig chased a strange complaint. Drivers said their radios were changing stations on their own. Dealers swapped the units, and every one passed the bench test. The cause: in cold-weather states, drivers wearing thick winter gloves were hitting two of the small buttons at once. Nothing was wrong with the radio, and to the customer, it was still broken. That moment started a career. Shawn founded IQS Research more than 25 years ago and his team runs the Kentucky Association of Manufacturers Wage and Workforce Study. He and Trevor get into...

Nobody Quits Over Onboarding | Manufacturing Employee Retention | Ep. 196

An HR professional in manufacturing told Trevor her onboarding program is strong for ninety days, and then it starts to dip. Her instinct was to extend it. The research says something else. Once somebody is past three months, lack of onboarding is the last reason they leave. Toxic culture, unsafe conditions and feeling disrespected are at the top of that list. And on the stay side, job stability and competitive pay are almost tied, with a cluster right behind them worth nearly a third of first place answers: feeling valued by your manager, a positive team culture, and clarity of expectations....

Your Best People Are Burning Out on Work They’re Good At | Frontline Leadership with Greg Harrod Ep. 195

Greg Harrod noticed something strange partway through a career leading cross-functional teams in manufacturing. He was getting more and more of the work he was best at, and enjoying it less and less. That is not a workload problem. It is a sorting problem. We hand out work based on two things. Is this person good at it, and are they available. We almost never ask whether the work gives them energy or takes it away. So the most dependable person on the floor gets handed more of what they are dependable at, and nobody notices what it costs until they quit. Greg is a business coach, a Certified...

Your Veterans Want Clarity More Than Your New Hires Do | Frontline Leadership | Ep. 194

Walk into most plants and you’ll hear the same thing. The new, younger people need everything spelled out. The veterans just go do it. New research says that’s backwards. Seventy-six percent of Gen Z expect clear expectations of their performance and responsibilities. Among Boomers it’s 98 percent, and it climbs through every generation in between. The longer someone has worked, the more certain they are that clarity is the leader’s job. Trevor’s take is that the quieter half of that finding is the one to worry about. The veteran who isn’t clear will push back and ask. The new...

Silence Is Not Agreement | Psychological Safety and Manufacturing Team Leadership with Dr. Sunita Sah | Ep. 193

Dr. Sunita Sah asked nurses in a large hospital what stopped them from speaking up about medical errors. They gave her two answers. They were afraid of the repercussions, and they had learned that speaking up changed nothing. Then she asked their managers the same question. The managers did not name fear or effectiveness. They said the nurses were not taking responsibility, and did not have the skill set. Same floor, two completely different stories. That gap is why near misses go unreported in your plant. Sunita is a physician turned organizational psychologist, a professor at Cornell, and...

It Was Due Thursday and It’s Still Sitting There | Manufacturing Accountability | Ep. 192

You walk in Friday morning and the material is still sitting in quarantine. It was supposed to be relabeled and moved out Thursday, and you need that space today because corporate is walking the floor tomorrow. What happens in the next ten seconds decides the whole conversation. Trevor takes one real scenario from a manufacturing leader he was working with and runs it through all three gaps. How you show up, because how people feel determines how much they can engage with you. Whether Thursday was ever an agreement or just a date somebody said out loud. And what a real accountability...

Be Curious Rather Than Furious | Manufacturing Team Leadership and Culture with Karin Lindner | Ep. 191

Karin Lindner has spent fourteen years trying to make manufacturing attractive to the people who work in it, and she says it is still not there. Her new book, Making Manufacturing Sexy, argues that most manufacturing leaders are not leading. They are surviving, stuck in a system that rewards firefighting. Karin and Trevor both worked at Magna. In this conversation they get into what actually changes a plant, and it is not the equipment. Karin shares the coaching tagline she uses with every client, be curious rather than furious, and the story of a general manager who described himself as...

You Cannot Recruit Your Way Out of This │ Manufacturing Recruiting │ Ep. 190

What if the reason nobody applies has nothing to do with what you pay? In new research across the United States and Canada, concerns about physical safety ranked as the number one barrier to even considering a job in manufacturing. Pay came in fourth. Trevor assumed that was a perception problem, an old black-and-white picture nobody had bothered to correct. So he went looking for proof, and could not find any. The people closest to the industry name safety right alongside everybody else. What he found instead was a gap inside the plant. Employees named physical safety at forty percent....

Why Nobody Pulls the Cord with Dr. Michael Gillespie │ Leadership Decision Making │ Ep. 189

When was the last time somebody stopped your line and you thanked them for it? Toyota built the andon cord into the line decades ago and most plants still treat pulling it as a failure. Dr. Michael Gillespie, organizational psychologist at the University of South Florida and co-author of Distancing with David Marquet, studies why the person closest to a problem is often the least able to see it. Being locked inside your own point of view is the default setting, not an occasional lapse, which is how five people can walk up to one stopped line and each honestly see a different problem. Nobody is...

Nobody Inspects the Culture │ Safety Culture │ Ep. 188

You inspect for hazards every single day. When did anybody last inspect the culture? In new research across the United States and Canada, a toxic or unhealthy work culture ranked above unsafe or hazardous working conditions as a reason people would leave a new manufacturing job inside the first three months. Forty-seven percent against forty-three. Most leaders hear that and file it under the soft stuff. Trevor takes a different position. Four points apart is not two problems, it is one. Culture is a safety system. A plant where people do not speak up is a plant where near misses go...

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Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor’s monthly newsletter.

Now, let’s jump in!

Trust is the foundation of strong manufacturing leadership. Without it, teams struggle with engagement, accountability, and productivity.

In this episode, Justin Patton, leadership presence expert and author, shares insights on manufacturing leadership, trust building, and employee engagement for Operations Managers, Production Managers, Manufacturing Managers, Team Leaders, and Shift Supervisors.

Justin explains how communication skills, feedback delivery, and authentic leadership help leaders strengthen relationships and improve workforce retention. You will learn practical strategies for difficult conversations, growth mindset, and transparency that support onboarding, reduce turnover, and create manufacturing cultures where people feel valued, connected, and motivated to perform.

3:10 – Trust requires transparency, tact, and togetherness

4:03 – Trust is your biggest competitive advantage

4:41 – When people don’t have all the information, they fill it in with fear or make up stories

5:59 – As a leader, you can create a culture of trust by having the courage to be transparent and vulnerable

8:39 – You have to speak your truth, but also take accountability for how you deliver it

10:41 – When an organization values results over everything else, it leads to issues like a lack of trust, increased disconnect, and poor leadership

12:22 – Think about who you are at your best, then work to show up for others as that best version of yourself

14:37 – To grow as a leader, you don’t have to fundamentally change who you are, but can learn how to lean into your best qualities and align your actions and behavior with who you are at your best

16:21 – Trust is built in small moments

17:46 – Find the balance between oversharing and transparency

20:51 – Trust does not leave people second guessing

21:20 – Choose discomfort over resentment

22:53 – There are also situations where building trust can require staying silent

25:43 – Every choice you make either gets you closer to trust or drives you away from it

Connect with Justin Patton

Visit his website

Learn more about his books

Check out my book reports of Your Road to Yes and The High-Impact Manager

Thanks for Listening!

Thanks for tuning it to another episode of Mindfulness Manufacturing! To learn more about Trevor Blondeel and Manufacturing Greatness, please visit our website or contact Trevor here.

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