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01: What the f..k's going on here? This question is the secret to Flight Centre’s customer success

Customers Matter

Release Date: 08/01/2016

Flight Centre is one of Australia’s most successful companies. Today it employs 18,000 people, operates in 13 countries and has 42 brands. It has gone from being a disruptor of the travel industry to being the industry. And now it wants to disrupt itself. Its Global COO, Melanie Waters Ryan, explains why and how …