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MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson

Mighty Good Work

Release Date: 06/01/2017

MGW #22 - Putting Core Values to Work show art MGW #22 - Putting Core Values to Work

Mighty Good Work

Here are some action items taken from the episode to help you put your company's core values to work: Step 1: To get your company values off the wall, and actually working in your organization from top to bottom, make sure INTEGRITY tops the list. Without integrity, your other values are just suggestions. Step 2: Define integrity. Don’t take for granted that everyone knows what it means. Many companies define integrity as, “do the right thing.” The problem with that is... people can and do argue all day about what the right thing is. A more practical definition for integrity is...

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MGW #18 - Culture for Recruiting show art MGW #18 - Culture for Recruiting

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From THE YES WORKS, this is MIGHTY GOOD WORK. A podcast built on the stories of people and companies who are making good work happen. Whether it’s work as a place to be, work as a product or service, or work as a way to spend your life, we will be talking to those who are committed to excellence and who are succeeding in bringing Mighty Good Work into existence.

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MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer show art MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer

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MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering show art MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering

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GUEST: Elaine Lin Hering http://triadconsultinggroup.com/ https://www.linkedin.com/in/elainelinhering/ lin@diffcon.com   Across industries, people say that feedback conversations are their most difficult conversations -- both giving and receiving.   ONe the receiving end, it’s triggering. On the giving end, you may cause a trigger in the receiver, and you don’t know how it’s being received.   Three kinds of feedback: Positive feedback: appreciation Coaching: guidance for improved effectiveness Evaluation: Tracking against expectations   In order to learn and thrive...

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MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson show art MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson

Mighty Good Work

GUEST: Eric Johnson -- CFO of Nintex    Nintex is a leader in workflow and content automation. Making more time in workflow for what really matters.   The Eric Johnson approach: When I make a commitment, I deliver on that commitment. That builds respect and trust. Caring about people, and hold a mark of high integrity. And look for creating benefit for everyone.   If you’re great to work with, and you do great work, life goes pretty well.   We’ve never taken venture capital to fund operations.   How are we achieving excellence, growth and recognition? It’s a...

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MGW #13 - “The Employee Experience Advantage” with Jacob Morgan show art MGW #13 - “The Employee Experience Advantage” with Jacob Morgan

Mighty Good Work

GUEST: Jacob Morgan -- Founder of The Future Organization   https://thefutureorganization.com/ https://www.linkedin.com/in/jacobmorgan8/ Engagement efforts have failed. There’s a lot of investment in surveys and measurement, but the numbers -- and the practices that drive those numbers -- don’t change.   Engagement is a result of core workplace practices. It’s not affected long-term by perks. We know when perks are installed to manipulate us.   Employment day 1, everyone is engaged. Then, slowly, the organization breaks people down, and trains them to become disengaged....

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MGW #12: “Cultivating a Business Improviser’s Mindset” with Greg Towne and Aaron Schmookler show art MGW #12: “Cultivating a Business Improviser’s Mindset” with Greg Towne and Aaron Schmookler

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Today, a departure from our usual format. Instead of host, today I’m the guest on another podcast. The host of the “Go Time” podcast, Greg Towne of Greg Towne Training invited me to be his guest. I enjoyed the conversation so much that we’ve decided to share it with you.   Today, instead of the interviewer, I’m the interviewed. And I’ll be talking about what makes for effective training, why accountability is not a  burden, but a great grace, and the way having a kid has shaped my career.   Thanks to Greg and Go Time for having me on their show, and allowing us to...

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GUEST: Eric Johnson -- CFO of Nintex

  

Nintex is a leader in workflow and content automation. Making more time in workflow for what really matters.

 

The Eric Johnson approach: When I make a commitment, I deliver on that commitment. That builds respect and trust. Caring about people, and hold a mark of high integrity. And look for creating benefit for everyone.

 

If you’re great to work with, and you do great work, life goes pretty well.

 

We’ve never taken venture capital to fund operations.

 

How are we achieving excellence, growth and recognition? It’s a combination of a few things.

 

  1. Fundamentally, serve a broad need around something that people care about.
  2. A great distribution model. We’ve done a great job of partnering to distribute and get great results for the customer.
  3. Hire great people. We are disciplined about how we hire, and how we treat people.


If you’re competent, but terrible to work with, we’ll try to help you be better to work with… and ultimately, ask you to move on if you don’t improve.

 

We’re transparent about how we want to work and what our values are. We onboard with a 30-60-90 process and again at 180 and there’s straight-talk about how they’re living up to expectations.

 

Through our management training, we work to prepare our managers for positive feedback for a positive culture. Celebrate success. Recognize good work. This happens on a large scale and a small scale.

Managers are given guidance and training, not simply expected to be effective without guidance and oversight.

 

One-on-ones are expected to be a regular thing: weekly or semi-weekly. The reporting in one-on-ones isn’t just about the performance. “How are YOU doing?”

 

When you employ best people practices, you can experience the difference quickly and powerfully.

 

There is a hierarchy of function and roles -- and a personal way of relating to one another.

 

We operate with a high level of transparency, and allow employees to ask probative questions. We don’t always answer with a high-level of specificity. But we are honest, even if we’re delivering an answer they may not want to hear.

 

It’s important to identify the opportunities to say “no” to.

1) What has alignment with our core values and goals, and what doesn’t?

 

2) After clearing that alignment, what’s going to deliver value to customers and investors?

 

When there is disagreement around important questions… people need to be heard. They need to have the opportunity to go through the exploration process.

 

If you’re not going to allow everyone on the team to express their ideas, and to be affected by the input of others -- then why have a team?

 

When we face a situation that may in the short term be worse for us, but it’s right in the long term for partnering, then we go with the right in the long term for partnering.

 

We need to do the right thing for partners, and the right thing for customers. That way, we have sustainable outcome -- not flash in the pan temporary gains.

 

We don’t let policy prevent us from doing the right thing.

 

Caring for employees, partners and customers pays dividends.

 

 

 

Today’s guest: Eric Johnson, CFO of Nintex

https://www.linkedin.com/in/ebjohnson1/

https://www.nintex.com/

 

 

Your host on Mighty Good Work is Aaron Schmookler.

https://www.linkedin.com/in/schmookler/

 

 

And, we’re The Yes Works -- Helping to make work good for people, and make people good for work.

 

www.TheYesWorks.com