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LTBP #64 - Michael Keeler: The Foundations of Great Customer Service

LTB Podcast

Release Date: 09/20/2017

Chad Landers: 25+ Years of Personal Training (Repost) show art Chad Landers: 25+ Years of Personal Training (Repost)

LTB Podcast

In this reposted episode, Stuart speaks to Chad Landers about what it's been like being a trainer for 25 years, why the relationship you have with your clients is so important, client retention, scope of practice and what he'd tell his younger self about being a successful personal trainer.   Find Out More About Chad: Instagram:   Website:     Find Out More About LTB: Website:   Instagram:

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Dr. Quinn Henoch: What Personal Trainers Need to Know About Mobility (Repost) show art Dr. Quinn Henoch: What Personal Trainers Need to Know About Mobility (Repost)

LTB Podcast

This is a reposted episode where Stuart welcomes Dr. Quinn Henoch to the show. Quinn is an internationally recognized physical therapist, author, presenter, and coach.  In this episode, they discuss how his approach to injuries & rehab have changed since he graduated in 2013, why he doesn't like the term mobility, how he would approach correcting a hip shift in a squat and much more.   Find Out More About Quinn: Instagram:   Website:     Find Out More About LTB: Website:   Instagram:

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Molly Galbraith: Creating Girls Gone Strong & Coaching the Female Client (Repost) show art Molly Galbraith: Creating Girls Gone Strong & Coaching the Female Client (Repost)

LTB Podcast

In this reposted episode, Stuart chats to Molly Galbraith of Girls Gone Strong.   Topics Covered: -- How her experiences have guided how she works with the clientele of GGS -- How GGS used to think every single woman should strength train -- What are GGS doing to address the gap that exists between people taking part in fitness and not -- What can the PT do better when it comes to training coaching women -- How to navigate a conversation with a client who speaks negatively about themselves   Articles & Resources Mentioned: What it's like to be a fit chick - Who gets to be...

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Sukh Sidhu: The Realities of Running a Business & Building up Online PT (Repost) show art Sukh Sidhu: The Realities of Running a Business & Building up Online PT (Repost)

LTB Podcast

In today's episode, we have a reposted episode with Sukh Sidhu from Online Fitness Business. Stuart and Sukh cover the realities of running a business, challenges with setting up and keeping the momentum of online personal training, where most trainers are going wrong when they enter the online PT world and Sukh's new venture called Open Coach.     Find Out More About Sukh: Website:   Instagram:       Find Out More About LTB: Website:   Instagram:  

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Dr. John Berardi: Career Direction, Not Enoughness & Social Media Use (Repost) show art Dr. John Berardi: Career Direction, Not Enoughness & Social Media Use (Repost)

LTB Podcast

In today's reposted episode, Stuart talks to Dr. John Berardi. They discuss career direction and making sense of where you want to go, as well as touching on not feeling like you're doing enough and how to use social media as a personal trainer (check below if you'd like to see specific timestamps!). John is a Canadian-American entrepreneur best known as the co-founder of Precision Nutrition, the world’s largest nutrition coaching, education, and software company. He's also the founder of Change Maker Academy, devoted to helping would-be changemakers turn their passion for health and...

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Eric Cressey: Fitness Industry Success (Repost) show art Eric Cressey: Fitness Industry Success (Repost)

LTB Podcast

In today's episode, we have a reposted episode Eric Cressey of Cressey Sports Performance. I can't imagine Eric will need much of an intro but just in case, he is the president and co-founder of , with facilities two facilities located in America.  He's helped athletes at all levels - from youth sports to the professional and Olympic ranks - achieve their highest levels of performance in a variety of sports. He's produced five books, four DVD sets and written over 500 articles which have been featured in places like Men's Health, T-Nation and ESPN.   In this episode Stuart...

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Gregg Slater: Understanding Weight Loss (Repost) show art Gregg Slater: Understanding Weight Loss (Repost)

LTB Podcast

If you're a Personal Trainer, the chances are pretty high that you'll work with people who have weight loss based goals. This reposted episode from back in Jan of 2019, talks about how to better understand everything to do with helping our clients lose weight.  Topics Covered: Why Gregg has decided to focus on business as one of his Q1 professional development goals. What he's learnt in the process of creating his understanding weight loss course. Why our bodies hate losing weight. How understanding more about weight loss has informed his coaching. Metabolic adaptation and how this...

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Nikki Strong: How to Help Resistant Personal Training Clients (Repost) show art Nikki Strong: How to Help Resistant Personal Training Clients (Repost)

LTB Podcast

In this episode, we have a reposted episode with Nikki Strong. Nikki is a registered dietician, the owner of an online coaching company called Strong Nutrition and an assistant coach at Precision Nutrition's Level 2 programme. We get into how to help a resistant client, what something called the therapeutic alliance means and why understanding this helps build the relationship between you and your clients, and how she's got over imposter syndrome to become more effective at coaching clients.       Find Out More About Nikki: Website:   Instagram:   Facebook:...

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Nate Green: Knowing Your Customer, Writing Content & Transferable Skills (Repost) show art Nate Green: Knowing Your Customer, Writing Content & Transferable Skills (Repost)

LTB Podcast

In this episode, Stuart chats to Nate Green, an author, a contributor to Men’s Health magazine and the Director of Content Marketing at Waking Up. They talk about his time going from a PT to a gym owner, questions to ask yourself before writing a post or blog, coming with content ideas, learning about your clients, what skills he'd recommend developing and much more.     Find Out More About Nate: Website:     Find Out More About Lift The Bar: Website:   Instagram:  

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Laura Vanderkam: How to Better Manage Your Time (Repost) show art Laura Vanderkam: How to Better Manage Your Time (Repost)

LTB Podcast

In this episode, we have a repost with Laura Vanderkam from two years ago. Laura is an author and host of a few different podcasts including before breakfast and best of both worlds. One of her published books is called "off the clock", which, as you might have guessed, is about time management and using our time to have a better life. That's what Stuart and Laura discuss. They talk through why time management is important, why tracking your time will help you, how to structure your day and workweek and the concept of savouring.     Find Out More About Laura: Website:   IG:...

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More Episodes

In this episode, I welcome on Michael Keeler from Business for Unicorns and Mark Fisher Fitness. 

Topics covered:
- Michael's journey to starting MFF.
- Biggest customer service lessons learnt from working in the Four Seasons Hotel.
- What is good customer service?
- How do you not get frustrated with people in a customer service setting?
- Is the customer always right?
- What can we do better as personal trainers when it comes to customer service?
- How do we not become interrogators with asking too many questions?
- How do we get better at speaking to our potential clients?
- How are they managing 1,000 MFF members? How have they kept things personable?