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14: Data and Design: A recipe for business success

Customers Matter

Release Date: 11/30/2017

23: How Better Understanding its Students Has Transformed Victoria University show art 23: How Better Understanding its Students Has Transformed Victoria University

Customers Matter

Being student-centric has turned around Victoria University, leading to dramatic increases in retention rates, pass rates and participation rates. Pro Vice Chancellor for Students, Naomi Dempsey, explains how ...

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22: From transforming digital tourism to start-up investor show art 22: From transforming digital tourism to start-up investor

Customers Matter

We speak to Paul Baron about his impressive and multifaceted career and how he has observed technology and the digital era changing over the years. Paul and his team helped to grow Visit Victoria’s digital presence by finding a gap in the tourism industry in Australia.

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21: The Future of UX: It's Everything You Can Imagine show art 21: The Future of UX: It's Everything You Can Imagine

Customers Matter

Atomic design, marketing automation, and AI: FAQ on steroids. Senior UX Designer, Andre Kakos chats to us about the art and science of delivering a delightful user experience.

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20: How to turn your work into the best job in the world show art 20: How to turn your work into the best job in the world

Customers Matter

Would you like work from a tropical island, trading on your skills and doing the job you love? You're not alone - only some people are doing it. Meet Diana, Frank and Daniel and welcome to their world - the new world of work...

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19: Hey Google! Find me the perfect job... show art 19: Hey Google! Find me the perfect job...

Customers Matter

Imagine never applying for a job again. Instead, you'll join a talent community where you'll be deeply understood not just for the skills you possess but the values you hold. And once there, you'll be matched with the perfect opportunity in your ideal company.

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18: How Omar de Silva is turning learning upside down show art 18: How Omar de Silva is turning learning upside down

Customers Matter

Omar de Silva first ventured into the business world by selling exotic lollies at school. Now, he has invented a new business school for entrepreneurs in the digital economy, which is turning the philosophy of learning upside down. He discusses his raw emotional journey through life's ups and downs that gave rise to a very purposeful educational enterprise - The Plato Project.

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17: Robots are already shaping our future show art 17: Robots are already shaping our future

Customers Matter

In the backstreets of Cronulla local kids are discovering something they’d never expect: “Murphy”, a robot, making surfboards. When Murphy joined the Force 9 Surfboards team, the nature of Sam Tehan's job was turned on its head. And while some people think robots are out to steal our jobs, Sam believes he has Murphy to thank for his job as a surfboard shaper.

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16: Meet Sally Mac, Queen of Digital Content show art 16: Meet Sally Mac, Queen of Digital Content

Customers Matter

Sally Mac, a digital native and founder of The Mermaid Society, explains why you have to be a triathlete in online media and content in today's digital landscape.

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15: How Customer Experience ate the marketing profession show art 15: How Customer Experience ate the marketing profession

Customers Matter

Joanne Stone, Director of Customer Experience at recruitment firm Hudson Asia Pacific, explains how marketing as a profession has become less about campaigns and more about engaging touch points along a customer journey.

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14: Data and Design: A recipe for business success show art 14: Data and Design: A recipe for business success

Customers Matter

Harriet Wakelam, Director of Human Centred Design at IAG, grew up in a prototyping household. Her industrial designer father would line up eight kettles on the kitchen bench and ask her to choose one kettle to make a cup of tea.

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Harriet Wakelam, Director of Human Centred Design at IAG, grew up in a prototyping household. Her industrial designer father would line up eight kettles on the kitchen bench and ask her to choose one kettle to make a cup of tea.
 
"It  was  a  prototyping  household," she explains, simply. Those early life lessons now inform the career she's made helping banks, Australia Post and now an Insurance monolith innovate.
 
Hear how ...