Episode 222 - How to Deal With Refund, Complaints and Buyers Remorse
Release Date: 01/18/2018
Episode 530 - Persuasive Pronouns - When to use I vs We vs You
Maximize Your Influence
This Law of Persuasion states that the more skillful a person is in the use of language, the more persuasive they are. Words affect our perceptions, attitudes, beliefs, and emotions. Language misused will trigger the wrong response and decrease your ability to persuade. All words have emotional meanings that are different from their dictionary definitions. Understanding words and their emotional triggers will enhance your ability to persuade and influence. By carefully listening to a prospect's pronouns and adjusting your language, you can build more trust and...
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Episode 529 - Science Of Horror Movies - Turning Prospect Fear Into Focus
Maximize Your Influence
Fear comes from uncertainty, financial challenges, past experience, or the fear of making a wrong decision. So, how do you switch them from fear to focus? When you shift the emotional energy from fear and doubt to confidence and anticipation, you will close the sale and leave your prospect feeling good about their choice. Join me for this week’s podcast on Science Of Horror Movies - Turning Prospect Fear Into Focus. You will discover the science of fear and how to use it to influence. Find out how to harness the fastest motivation tool you can use - FEAR. Why Do 3% Make 97%...
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Episode 528 - Mastering Nonverbal Cues: How to Instantly Connect or Disconnect With Anyone
Maximize Your Influence
Whether you’re meeting someone for the first time, closing a business deal, or deepening a personal relationship, your body language is crucial in establishing rapport and trust - or inadvertently causing resistance. Understanding and mastering these nonverbal signals can transform how you connect with others. Here’s how to recognize the signs that show you’re making a connection and those that indicate you are triggering distrust Want to dive deeper into the fascinating world of nonverbal communication? Join me for this week’s podcast, " Mastering Nonverbal Cues: How to...
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Episode 527 - EQ Essentials: The Most Important Skills of Emotional Intelligence
Maximize Your Influence
EQ, or Emotional Intelligence, refers to the ability to recognize, understand, manage, and influence your own emotions and the emotions of others. It is a crucial aspect of relationships, influence, and leadership. Unlike IQ, which is relatively stable throughout life, EQ can be developed and improved through practice and self-awareness. What are the other elements of EQ that are critical to helping you influence others? How can you develop and master these competencies? Join me for this week’s podcast on EQ Essentials: The Most Important Skills of Emotional...
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Episode 526 - Adapting your 1st Impression - Connect or Credibility?
Maximize Your Influence
Have you ever witnessed someone lose their temper over a hotel room upgrade? It happened to me while traveling with a famous personal development speaker who shall remain nameless. After a long day, we arrived late at night for our speaking engagement, and He asked the clerk for an upgrade. She politely declined, which didn't go over well. Finally, we need to know when to connect and when to build credibility. With some people, we sense an instant connection; with others, we need to establish our expertise first. But how do we know which approach to take? Learning to adapt our first...
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Episode 525 - How To Use FOMO and Fear To Seal The Deal
Maximize Your Influence
FOMO has gained significant traction in the digital age, where social media and online marketing amplify our awareness of what others are doing, buying, or experiencing. This heightened awareness can lead to a powerful emotional response, driving people to purchase or engage in activities they might otherwise pass on. FOMO taps into a powerful psychological drive that motivates people to take action to avoid missing out on something valuable. You can be more influential by understanding and leveraging FOMO and Fear in your persuasion strategies. Join me for this week’s podcast on How...
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Episode 524 - How Free Increases Engagement, Involvement And Sales
Maximize Your Influence
Obligation has been used as a persuasive technique since the beginning of time. We see companies offering free downloads, free estimates, or gifts in the hope of opening the door to persuasion. The Law of Obligation, also known as pre-giving or reciprocity, states that when others do something for us, we feel a strong need, or urge, to return the favor. Returning the favor rids us of the obligation created by the first good deed. The adage "one good turn deserves another" is a part of social conditioning in every culture. And, even beyond that, the maxim serves as an ethical code that...
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Episode 523 - Selling of The Eiffel Tower - The Great Con
Maximize Your Influence
I was reading this great article in Harvard Business Review, which focuses on how we CAN’T recognize our weaknesses. The other challenge is that most people feel responsible for their successes (internal), and external factors are the cause of their failures. Leaders and managers today must be more aware of others’ needs due to the challenges of a global pandemic, a fragile economy, and social unrest. Many workplace challenges stem not from bad intentions but from leaders' lack of awareness of how their actions affect others. Self-awareness in leadership/management is...
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Episode 522 - What Type Of Leadership Is The Most Influential?
Maximize Your Influence
Can you influence others to be part of a team? Are you a leader or a manager? What is the difference? A manager, you do things because you have to. A leader, you do things because you want to. So, what type of leader are you? Each type of leadership has different benefits and drawbacks. Each leadership style will depend on your personality, culture, and industry. The key is that no matter your leadership style, you can add the elements of charisma. Join me for this week’s podcast on What Type Of Leadership Is The Most Influential? ...
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Episode 521 - How To Identify And Use The Spotlight Effect To Influence And Get The Yes
Maximize Your Influence
Have you ever felt like all eyes were focused on you after a social mishap, a presentation, or a wardrobe malfunction? That's the Spotlight Effect in action, where we overestimate how much others notice our actions, mistakes, and appearance. Psychologist Thomas Gilovich's research highlights this part of humanity with an interesting experiment. Join me for this week’s podcast on How To Identify And Use The Spotlight Effect To Influence And Get The Yes. You will discover how to identify the spotlight effect in yourself and your prospect. I will focus on ways to overcome...
info_outline"Buyer's remorse" is also a form of dissonance. When we purchase a product or service, we tend to look for ways to convince ourselves that we made the right decision. If the people around us or other factors make us question our decision, we experience buyer's remorse. On feeling this inconsistency, we'll look for anything—facts, peer validation, expert opinion—to reduce the dissonance in our minds concerning the purchase.
Some of us even use selective exposure to minimize the risk of seeing or hearing something that could cause dissonance. Often people won't even tell family or friends about their purchase or decision because they know it will create dissonance.
Asking for a refund, complaining about the product or representative, or having remorse can all be forms of dissonance. If you handle your prospect the wrong way it increases dissonance and they will demand a refund.