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Ep 19 - PLRB Executive Panel: “Claims 2024”

FNO: InsureTech

Release Date: 04/17/2019

“What’s really driving the change at our company is virtualization.” - John Hall

(click to tweet)

Technology, technology, technology.

It seems that everywhere you turn—someone in the insurance industry is talking about the power of technology. But at the end of the day—a claim is a loss, and losses are emotional things.

And no matter how you look at it—people are better at handling at emotions than robot.

That’s why on today’s episode of FNO: InsureTech, we are gathering for a roundtable discussion at the PLRB conference.

The featured speakers are:

  • Dan Moore, QBE North America
  • Scott Sprague, Westfield Insurance
  • Pat Sinnard, Great American Insurance
  • Jill Thomas, National General Insurance
  • John Hall, Worley/ASI
  • Mick Zondory, Kemper Preferred
  • Bo Helms, Shelter insurance
  • Matt D. Fatheree, Fourseventy Claims

Tune in to this episode to hear the group’s insights as they span from managing employee expectations to the future of insurance technology.

“I think the days of breaking out the tape measure on every roof claim you have are over.” - Bo Helms

(click to tweet)

The FNO: Tips

  • Today, now more than ever, recruiting college graduates to the insurance
  • Technology’s best fit in the claims process is getting the claim into the system
  • In addition to getting data faster, insuretech technologies are engaging the customer in never-before-seen ways
  • Accuracy of information is most important in the FNOL part of the process
  • Taking accurate photographs of damage is not an intuitive process
  • Lenders are much more risk-averse than the consumer
  • It’s usually not the first person to invent the technology that fits it into the market perfectly
  • Hover’s initial contracts were with the military, then pivoted to insurance
  • Technology doesn’t make money until there’s standardization

Fourseventy Claim Management

www.470claims.com