How Bespoke faked AI until it actually worked (w/ Akemi Tsunagawa) | E2320
Release Date: 08/03/2026
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Today’s show:
*Before Bespoke’s “travel concierge” chatbot could actually hold a conversation, founder/CEO Akemi Tsunagawa and her team quietly answered customers themselves. That “fake it till you make it” strategy paid off. Bespoke landed Narita Airport as a customer based on the strength of their “chatbot” answers, and now the team runs three companies, and is expanding into shipyard robots.
In the fourth and final edition of TWiST Tokyo for Summer ‘26, Jason and Akemi discuss her thesis: “solve the labor gap first, [then] build the tech to math.” Plus insights into Japan’s tourism boom, how founders should consider the country’s accelerating population decline, the economics and politics of importing foreign labor, and why AI may already be taking over more jobs than you think.
Guest
Akemi Tsunagawa on X: https://x.com/AkemiTsunagawa
Bespoke: https://www.be-spoke.io/
Bebot: https://www.bebot.io
BeTrained: https://www.be-spoke.io/en/be-trained
Relevant Links
Disrupting Japan: “Silicon Valley Has Chatbots All Wrong”: https://www.disruptingjapan.com/silicon-valley-has-chatbots-all-wrong-heres-how-they-really-make-money/
CNN on Japan’s population decline: https://www.cnn.com/2025/08/07/asia/japan-biggest-population-decline-record-intl-hnk
Paul Graham: “Do Things That Don’t Scale”: https://www.paulgraham.com/ds.html
Wispr Flow: https://wisprflow.ai/
TripAdvisor: https://www.tripadvisor.com/
KPMG on Japan’s Business Manage Visa Reforms: https://kpmg.com/xx/en/our-insights/gms-flash-alert/flash-alert-2025-195.html
Business Traveller on the “Akiya” renovation trend: https://www.businesstraveller.com/insights/features/japan-akiya-boom-buying-abandoned-homes/
THR on the 2004 satirical film “A Day Without a Mexican”: https://www.hollywoodreporter.com/news/general-news/a-day-without-a-mexican-20-years-later-1236293209/
Founder University x Japan: https://tokyo.founder.university/
JETRO: https://www.jetro.go.jp/en/
Antler in Japan: https://www.antler.co/location/japan
Timestamps:
0:00 Founder U Japan Cohort 3: Coming in Jan 2027!
1:06 Introducing Akemi Tsunagawa, founder of Bespoke
3:08 Why investors passed in 2015
4:49 Selling Narita Airport on Bebot
6:29 The roots of Japan's tourism explosion
9:27 Odoo - The all-in-one business platform. Get started for free at https://Odoo.com/twist
14:17 Japan's population decline, by the numbers
20:06 Quo (formerly OpenPhone) - Quo gives you a clean, modern way to handle every customer call, text, and thread all in one place. Try it free at https://quo.com/TWiST
21:38 Training foreign workers via smart glasses
27:50 Northwest Registered Agent - Get more when you start your business with Northwest. In 10 clicks and 10 minutes, you can form your company and walk away with a real business identity — Learn more at https://northwestregisteredagent.com/twist
33:06 Moving into shipyard robotics, too?
37:44 Some customer development lessons
48:21 Plans for even more expansion
52:52 Q&A: How AI changed hiring
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