#007 - Seven Paths to Nowhere | Guest Sean Maguire
IT Nightmares
In IT, few things are more unnerving than a problem that disappears whenever you try to diagnose it. One minute, customers cannot access critical systems. The next, everything works again, and every provider involved insists the trouble must be somewhere else. In this episode of IT Nightmares, Justin Esgar talks with Sean Maguire, president and founder of Synivate, about an MSP’s ill-fated venture into private-cloud hosting. Despite redundant infrastructure and seven supposed paths into the data center, intermittent connectivity problems left customers frustrated and Synivate trapped in a...
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#006 - The Price of No | Guest Dr. Jared Knisley
IT Nightmares
In IT, there is only so long you can warn a client before “we’ll think about it” turns into “how did this happen?” Old firewalls, outdated systems, weak security controls — the risks can pile up quickly when every recommendation sounds like an upsell. In this episode of IT Nightmares, Justin Esgar talks with Dr. Jared Knisley, managing director of managed IT and cybersecurity at XDuce, about a client that spent years resisting security upgrades before ransomware finally struck. The attack became a painful lesson in trust, liability, and knowing when an MSP should be willing to walk...
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#005 - Reboot of Doom | Guest Matt Rose
IT Nightmares
In IT, few words are more deceptively harmless than “just reboot it.” Most of the time, that is the beginning and end of the fix. Other times, it is the first creak of the floorboard in a much bigger horror story. In this episode of IT Nightmares, Justin Esgar talks with Matt Rose, chief experience officer at Tech Rage IT, about a new-client onboarding that started with a routine server reboot and quickly became a lesson in when to stop troubleshooting and start recovering.
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#004 - The Handoff Horror | Guest Eric Weast
IT Nightmares
In IT, the scariest moments are not always when something breaks. Sometimes, they happen in between — between vendors, between contracts, between “we’ve got this” and “wait, who’s responsible for that?” In this episode of IT Nightmares, Justin Esgar talks with Eric Weast, president of ECW Network & Solutions, about an offboarding that went from routine to ransomware.
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#003 – Municipal Mayhem | Guest Norbert Doeberlein
IT Nightmares
The biggest IT horrors aren’t always ransomware or failed hardware. Sometimes, it’s walking into an environment wrecked by bad processes, poor communication, and MSPs pretending to be experts. In this episode of IT Nightmares, Justin Esgar talks with Netzbahn CEO Norbert Doeberlein about the terrifying reality of municipal IT, why most MSPs approach it completely wrong, and the business-first mindset needed to survive in one of the industry’s toughest environments.
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#002 – RMM Gone Rogue | Guest James Wroten
IT Nightmares
It started with a single call on a quiet Sunday afternoon… then another… and another. In this episode of IT Nightmares, host Justin Esgar sits down with James Wroten to relive the moment a trusted RMM tool became the attack vector. Unleashing a fast-moving ransomware event that encrypted two-thirds of his clients in minutes, what followed was weeks of exhaustion, recovery, and survival in a nightmare where the tools meant to protect you become the threat.
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#001 – Mouse Unseen | Guest Justin Lewis
IT Nightmares
Sometimes the scariest IT problems aren’t catastrophic server crashes—they’re the tiny things that vanish without a trace. In this episode of IT Nightmares, host Justin Esgar welcomes IT consultant Justin Lewis to recount a haunting help desk call from the dial-up era, where a simple missing mouse pointer turned into a patience-testing tech horror story. In a world before screen sharing, finding that little arrow became a nightmare all its own.
info_outlineSometimes the scariest IT problems aren’t catastrophic server crashes—they’re the tiny things that vanish without a trace. In this episode of IT Nightmares, host Justin Esgar welcomes IT consultant Justin Lewis to recount a haunting help desk call from the dial-up era, where a simple missing mouse pointer turned into a patience-testing tech horror story. In a world before screen sharing, finding that little arrow became a nightmare all its own.