Protecting Customers from Fraud in the Age of AI
The Correspondent - Banking Podcast from ICBB
Release Date: 06/26/2024
Fortuna Bank Update: The Story of a Woman-Owned Bank
The Correspondent - Banking Podcast from ICBB
At ICBB, March is Women in Banking month. Three years ago, the team founding Fortuna Bank, a woman-owned bank in Columbus, Ohio, was interviewed on The Correspondent about the process of starting a bank and the need for women-owned banks. Now, Fortuna Bank has opened its doors, and CEO Ilaria Rawlins, and chief lending officer Michelle Haslinger have returned to give an update. Helpful Links Register for Ladies LINK: Learn more about Fortuna Bank: Follow Ilaria on LinkedIn: Follow Michelle on LinkedIn: ...
info_outline
The Fed Discontinues Canadian Checks, and What’s Next for International Payments?
The Correspondent - Banking Podcast from ICBB
The Federal Reserve recently announced it will be sunsetting its Foreign and Canadian Check Service by year-end 2026, driven by declining transaction volumes and changing market demand, and community banks are racing to find alternative options. While Canadian checks are a small part of business for most banks, even services used infrequently can still play an important role for community banks and their customers. In this episode, Dan Caputo from ICBB’s international payments partner, Ascendant, and customer experience manager, Chasity Bruce, discuss the...
info_outline
Financial Storytelling
The Correspondent - Banking Podcast from ICBB
Everyone loves a good story. But how can storytelling help community banks break down complicated finance topics for their customers and communities? This episode answers that question with Emily Schwartz, music educator turned bank marketer. Emily is the director of financial education at MidFirst Bank, based in Oklahoma City, an instructor at the ABA’s Bank Marketing School, and a highly sought after keynote speaker. Helpful Links Register for Ladies LINK: Follow Emily on LinkedIn: Learn about Bank...
info_outline
Treasury Management in the Age of Instant Payments
The Correspondent - Banking Podcast from ICBB
Instant payment technologies have taken the banking world by storm, disrupting the status quo of operations in the process. What does treasury management look like for community banks in a 24/7/365 world? In this episode, Madison discusses treasury management in the age of instant payments with CFO, Chris Dew, and Seth Marlowe of the Treasury Whisperer podcast. Seth is a consultant, former banker, and former corporate treasurer with 30+ years of experience in payments and treasury, making him a “treasury unicorn.” Helpful...
info_outline
Banking Trends to Watch in 2026
The Correspondent - Banking Podcast from ICBB
As community bankers kick off 2026, they’re considering new opportunities and grappling with continuing challenges like shifting customer expectations, the rapid development of new technologies, and changes in staff and leadership. In this episode, ICBB CEO and president Derek Hetherington, chief correspondent banking officer Todd Beers, and correspondent banking manager Zac Bodenheimer discuss how bankers can set themselves up for success in the new year. Helpful Links: The Evolution of Check Fraud Webinar:
info_outline
Q3 Market Update
The Correspondent - Banking Podcast from ICBB
Like much of 2025, Q3 has been an economically eventful quarter. In this market update podcast, chief lending officer Brandon Feltner; CFO Chris Dew; and Scott Kimel from FNBB Capital Markets discuss issues like recent drops in interest rates, political pressure on the Federal Reserve, and the effects on bank liquidity and loan demand.
info_outline
Merchant Services and Your Bank
The Correspondent - Banking Podcast from ICBB
Community banks are in a prime position to serve the small businesses in their communities. Merchant services are one tool that not all bankers are utilizing. In this episode, Chris Claxon from EasyPay, partner for ICBB Merchant Services, discusses the benefits of a merchant services program and how to set it up for success. Helpful Links: ICBB Merchant Services: Follow Chris on LinkedIn:
info_outline
Building Your Pipeline Through LinkedIn
The Correspondent - Banking Podcast from ICBB
In the digital age, bankers need digital tools at their disposal to succeed. For business bankers, LinkedIn can be an invaluable business development tool. But how can already-busy lenders effectively and efficiently harness its power? We asked the expert; Jack Hubbard serves as a highly sought-after consultant; Chairman Emeritus at St. Meyer & Hubbard; the host of The Modern Banker podcast; and faculty at Graduate School Banking at Wisconsin. In this discussion, he outlines how business bankers can leverage LinkedIn to build their pipeline. Helpful Links: Follow...
info_outline
Earning the Right to Be Heard
The Correspondent - Banking Podcast from ICBB
Both brand-new bankers and seasoned leaders bring innovative ideas to their institutions and need to present them to the right people. But how do they get those people to listen? Alyson Van Hooser, president and CEO of Van Hooser Leadership and a highly sought-after speaker, offers her flagship presentation, Earning the Right to Be Heard, to answer that very question. Van Hooser is not only extremely knowledgeable, but an engaging and energetic presenter. Listeners will walk away from her feeling ready to take on the world. Helpful Links Follow Alyson on LinkedIn:...
info_outline
Check Fraud? | BOOM Preview
The Correspondent - Banking Podcast from ICBB
Bank Operations Opportunities Meeting, or BOOM, is coming up on September 5 and features a lineup of expert speakers. One such speaker is Coy Ogle of Finovifi, a fintech company built to help community banks detect and fight check fraud. His presentation, previewed here, is titled “Check Fraud: Will it Continue to Increase?” Ogle and his team are extremely knowledgeable about the check marketplace and its accompanying fraud. Helpful Links BOOM Registration: Follow Coy on LinkedIn:
info_outlineFraud attempts are on the rise, with consumers reportedly losing more than $10 billion to fraud in 2023. Artificial intelligence can make these attempts more sophisticated and harder to identify. So how can community bankers protect their customers from the devastating effects of fraud? Listen as host Madison Caplinger and Scott Augenbaum, retired FBI agent, cybersecurity trainer, public speaker, and author of The Secret to Cybersecurity, discuss fraud in the age of AI, cybercrime, and how bankers can protect their customers.
Helpful Links
Connect with Scott on LinkedIn for a FREE copy of The Secret to Cybersecurity: Scott E. Augenbaum | LinkedIn
Visit Scott’s Website: Building a Cyber Secure Mindset-Scott Augenbaum