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022: Leading with a Limp, Part 2: Don’t Let Conflicts Fester

The Bill Perry Show

Release Date: 05/14/2019

053: Appreciation in the Workplace with Dr. Paul White show art 053: Appreciation in the Workplace with Dr. Paul White

The Bill Perry Show

As a leader, are your attempts at intended appreciation with your team falling flat? Maybe it's because you're not speaking their language. Today, I'm talking with the man who literally wrote the book on appreciation at work, Dr. Paul White. He is the co-author of the book, Five Languages of Appreciation in The Workplace. It is hands down one of the best books that leaders can utilize in order to grow their sense of effective communication with their teams. 

052: Creating a Better Version of Yourself in 2020 show art 052: Creating a Better Version of Yourself in 2020

The Bill Perry Show

It is a new year. It's a new decade. Welcome to 2020! With these moments on the calendar, there's always the hope of great change. But the reality is the movement of dates on the calendar doesn't create change, something else has to happen. Very little change occurs until you make a significant change in the way you see the world. And this is the topic of this week’s podcast episode.

051: A Christmas Message show art 051: A Christmas Message

The Bill Perry Show

Ho, ho, hold on…you don’t like Christmas? I understand this season can be painful for some. It can be a season where depression and suicide rates are on the increase. Or perhaps, as you get older the events of Christmas don’t match the warm, sentimental memories you carry for the season. Today, I want to offer you a message of kindness and hope.

050: Coaching to Develop Your Team with Keith Webb show art 050: Coaching to Develop Your Team with Keith Webb

The Bill Perry Show

Do you know how much it costs an organization when employees are not engaged? It can be very costly to the bottom line. Employee engagement is a vital piece to any organization and effective coaching on the part of your management and leadership can be a solution to engaging employees. 

049: Developing Emotional Intelligence with Teresa Quinlan show art 049: Developing Emotional Intelligence with Teresa Quinlan

The Bill Perry Show

Emotional intelligence is a skill that is so important to everyone, including those in leadership. My guest this week is Teresa Quinlan. She has over two decades of experience in learning and development, and she has spent the last 15 years training leaders and their teams, giving particular attention to the area of emotional intelligence. On this episode, she helps us understand why we need to develop that area of our lives and how to go about doing it. 

048: Appreciation and Employee Engagement with Jennifer McClure show art 048: Appreciation and Employee Engagement with Jennifer McClure

The Bill Perry Show

Today I’m talking with Jennifer McClure, a former executive recruiter and HR executive who offers a wealth of knowledge on the subject of corporate leadership. Jennifer is here to talk to us about developing corporate leaders and the importance of employee appreciation.  

047: Strategies for Leaders to Enjoy the Holiday Season show art 047: Strategies for Leaders to Enjoy the Holiday Season

The Bill Perry Show

The holiday season is my favorite time of year. I grew up in a great family situation where holidays were marked with extended family time together with good food and great family engagements. However, there is a lot of pressure attached to the holidays. This year, I would encourage you to take a step back and relieve some of that stress during this busy season.

046: Navigating Change with Charles Weathers show art 046: Navigating Change with Charles Weathers

The Bill Perry Show

Today I welcome friend and business leader, Charles Weathers to the show. I've known Charles for some time, and I've benefited from his extensive knowledge of leadership development.  Charles spends time working with nonprofits and faith-based organizations. He loves working with them because they share his heart for the community. He has worked to help these companies with board development, governance, leadership development and strategic planning. 

045: Fixing Work with Laurie Ruettimann show art 045: Fixing Work with Laurie Ruettimann

The Bill Perry Show

I am so pleased to welcome Laurie Ruettimann to the show. Laurie had spent many years in human resources leadership and realized she hated her job. She left her position in HR and is now on a mission to fix work. She has some ideas about what is currently wrong with work and some steps we can take to fix those problems; not only in our workplaces but in our lives as well.

044: Why Leaders and HR Teams Should Consider Podcasting Featuring Danny Ozment show art 044: Why Leaders and HR Teams Should Consider Podcasting Featuring Danny Ozment

The Bill Perry Show

This week I am pleased to have Danny Ozment of Emerald City Productions on the show. Danny is the producer of this podcast and always works hard to make me sound good! Danny and I talk about the creative potential for leaders and human resources teams to utilize the medium of podcasting to drive vision, values and policies through every level of your organization! 

More Episodes

In this Leading with a Limp podcast series, we talk about how leaders can effectively manage teams during times of conflict and move toward organizational health.

If you’ve been a leader for any time, you know that strife, betrayal, even personal wounds will come. The secret to leading well isn’t to avoid these painful times but to embrace them and heal. Creating an exceptionally healthy environment requires intentional, hard work. But do it, and your team will flourish.

In this episode, we focus on how you as the leader can avoid developing a limp (or heal the one you already have) when you experience friendly fire from your team.

First, Address the Issue

If you’ve never witnessed healthy conflict, your tendency during difficult times is likely to avoid, shove it under the rug, ignore. Unaddressed issues within your team lead to bitterness. Left unreconciled, these issues mar both our trust with each other and our ability to move forward with ease. We become awkward, uncomfortable. We might start to avoid the person with whom we have the breech. The seed for an unhealthy working environment has been planted, and it will begin to impact your financial bottom line: When trust goes down, time and expense go up.

The most important thing you can do is address the issue. Don’t let it fester into a limp.

Develop a Set of Core Values, or Behaviors

For long-term organizational health, develop your team’s core values. Establishing team values will give you a playbook for mitigating conflict and miscommunication.

Core values are not slick words developed by your marketing team that live on your wall and website. Those do no good, and chances are your team has no idea what they say anyway.

True core values define the behaviors upon which your team agrees they will relate to each other—and they are vital to your organization’s health.

Core values are pre-agreed behaviors: When conflict comes, this is how we are going to behave with each other, with clients, and with vendors. These day-to-day behaviors promote the best among your team, and they are so clear and rehearsed that any team member can recite them at any time.

It is healthy to have conflict in your team about project challenges because it will push everyone to improve; however, when conflict becomes personality-directed and even mean-spirited, team values are vital to keeping the team together.

Read more about developing core values.

How to Establish Effective Team Values

Core values are day-to-day behaviors that are clearly demonstrated among your team. Practically useful team values will have the following qualities:

  1. They define how you are going to behave with each other, clients, and vendors.
  2. They are clear and well-rehearsed so all team members can readily recall and understand behavioral expectations.
  3. They are a team high priority, so if values are violated the parties involved will come together to examine what happened and why.

Go Back and Fix the Problem

If there are breeches now—people you’ve harbored offense with, something simmering that you’ve left unaddressed—go back this week and have the awkward, but profitable, conversation. Reconcile. Watch trust go up, and watch trust and expense go down.

When new conflict arises, proactively address the issue at hand as soon as possible. This breeds trust and helps prevent offenses from festering. Don’t let offenses go unchecked with your team.

Vulnerable Leadership Will Give You a Competitive Edge

Be willing to model this behavior as a leader. Have the humility to own your part and say, “Let’s come back to the table, talk through the problem, and see if we can get back to the issues and the concepts.” This is vulnerability-based trust, and it will give you a competitive edge. Your employees and peers will trust you when you are willing to model humility as a leader and admit when you could have handled things differently.

Do the hard work, and your team will flourish under your leadership.


If you recognize conflict in your team or a limp in your leadership but don’t know where to begin, let’s talk.  We offer a great diagnostic tool to determine the strengths and liabilities of your organization. It’s a relatively pain-free process by which we obtain feedback from your team members to identify the roadblocks and blind spots in your pursuit of a healthy team.  

Connect with me for a free, complimentary conversation about our organizational-health process. It won’t cost you more than 30 minutes of your time to find out if some feedback would be valuable for you and your team.  

If you haven’t already, we’d love your feedback on the show. Leave a comment, review, or even a topic you’d like to hear me cover.

Until next time, lead well!