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022: Leading with a Limp, Part 2: Don’t Let Conflicts Fester

The Bill Perry Show

Release Date: 05/14/2019

049: Developing Emotional Intelligence with Teresa Quinlan show art 049: Developing Emotional Intelligence with Teresa Quinlan

The Bill Perry Show

Emotional intelligence is a skill that is so important to everyone, including those in leadership. My guest this week is Teresa Quinlan. She has over two decades of experience in learning and development, and she has spent the last 15 years training leaders and their teams, giving particular attention to the area of emotional intelligence. On this episode, she helps us understand why we need to develop that area of our lives and how to go about doing it. 

048: Appreciation and Employee Engagement with Jennifer McClure show art 048: Appreciation and Employee Engagement with Jennifer McClure

The Bill Perry Show

Today I’m talking with Jennifer McClure, a former executive recruiter and HR executive who offers a wealth of knowledge on the subject of corporate leadership. Jennifer is here to talk to us about developing corporate leaders and the importance of employee appreciation.  

047: Strategies for Leaders to Enjoy the Holiday Season show art 047: Strategies for Leaders to Enjoy the Holiday Season

The Bill Perry Show

The holiday season is my favorite time of year. I grew up in a great family situation where holidays were marked with extended family time together with good food and great family engagements. However, there is a lot of pressure attached to the holidays. This year, I would encourage you to take a step back and relieve some of that stress during this busy season.

046: Navigating Change with Charles Weathers show art 046: Navigating Change with Charles Weathers

The Bill Perry Show

Today I welcome friend and business leader, Charles Weathers to the show. I've known Charles for some time, and I've benefited from his extensive knowledge of leadership development.  Charles spends time working with nonprofits and faith-based organizations. He loves working with them because they share his heart for the community. He has worked to help these companies with board development, governance, leadership development and strategic planning. 

045: Fixing Work with Laurie Ruettimann show art 045: Fixing Work with Laurie Ruettimann

The Bill Perry Show

I am so pleased to welcome Laurie Ruettimann to the show. Laurie had spent many years in human resources leadership and realized she hated her job. She left her position in HR and is now on a mission to fix work. She has some ideas about what is currently wrong with work and some steps we can take to fix those problems; not only in our workplaces but in our lives as well.

044: Why Leaders and HR Teams Should Consider Podcasting Featuring Danny Ozment show art 044: Why Leaders and HR Teams Should Consider Podcasting Featuring Danny Ozment

The Bill Perry Show

This week I am pleased to have Danny Ozment of Emerald City Productions on the show. Danny is the producer of this podcast and always works hard to make me sound good! Danny and I talk about the creative potential for leaders and human resources teams to utilize the medium of podcasting to drive vision, values and policies through every level of your organization! 

043: Getting to the Heart of Your Message with Mike Kim show art 043: Getting to the Heart of Your Message with Mike Kim

The Bill Perry Show

It’s my pleasure to have my friend, Mike Kim, on the show this week. Mike is a marketing strategist, and his philosophy is, “Marketing isn’t about closing a sale. It’s about opening a relationship.” As we move through this discussion, you will hear that if you don’t love yourself, you’re not going to manage any other relationship around you.

042: Putting People First with Mike Vacanti show art 042: Putting People First with Mike Vacanti

The Bill Perry Show

My guest this week is doing amazing things for people and focusing on the dialogue of moving people forward at work. He has recently begun focusing on the value of humans, creating a community known as HumansFirst. One of the things he has identified is that we are in a current leadership crisis. But he has a potential solution for this.

041: Be Clear, Get Heard! with Steve Woodruff show art 041: Be Clear, Get Heard! with Steve Woodruff

The Bill Perry Show

Today it’s my honor to have a new acquaintance on the show with me. Steve Woodruff has a really interesting title. He is known as the “King of Clarity.” If your organization needs some guidance on getting through all of the “noise” that is out there, this is the episode for you!

040: Owning Your Story: The Value of Vulnerability with Dr. Michael Hudson show art 040: Owning Your Story: The Value of Vulnerability with Dr. Michael Hudson

The Bill Perry Show

This week it is my privilege to have Dr. Michael Hudson on the show. Michael is a full-time speaker, coach, and consultant. He enjoys working with leaders and teams to build their strategic visions. Today we focus on the importance of being true to yourself to be the most effective leader.

More Episodes

In this Leading with a Limp podcast series, we talk about how leaders can effectively manage teams during times of conflict and move toward organizational health.

If you’ve been a leader for any time, you know that strife, betrayal, even personal wounds will come. The secret to leading well isn’t to avoid these painful times but to embrace them and heal. Creating an exceptionally healthy environment requires intentional, hard work. But do it, and your team will flourish.

In this episode, we focus on how you as the leader can avoid developing a limp (or heal the one you already have) when you experience friendly fire from your team.

First, Address the Issue

If you’ve never witnessed healthy conflict, your tendency during difficult times is likely to avoid, shove it under the rug, ignore. Unaddressed issues within your team lead to bitterness. Left unreconciled, these issues mar both our trust with each other and our ability to move forward with ease. We become awkward, uncomfortable. We might start to avoid the person with whom we have the breech. The seed for an unhealthy working environment has been planted, and it will begin to impact your financial bottom line: When trust goes down, time and expense go up.

The most important thing you can do is address the issue. Don’t let it fester into a limp.

Develop a Set of Core Values, or Behaviors

For long-term organizational health, develop your team’s core values. Establishing team values will give you a playbook for mitigating conflict and miscommunication.

Core values are not slick words developed by your marketing team that live on your wall and website. Those do no good, and chances are your team has no idea what they say anyway.

True core values define the behaviors upon which your team agrees they will relate to each other—and they are vital to your organization’s health.

Core values are pre-agreed behaviors: When conflict comes, this is how we are going to behave with each other, with clients, and with vendors. These day-to-day behaviors promote the best among your team, and they are so clear and rehearsed that any team member can recite them at any time.

It is healthy to have conflict in your team about project challenges because it will push everyone to improve; however, when conflict becomes personality-directed and even mean-spirited, team values are vital to keeping the team together.

Read more about developing core values.

How to Establish Effective Team Values

Core values are day-to-day behaviors that are clearly demonstrated among your team. Practically useful team values will have the following qualities:

  1. They define how you are going to behave with each other, clients, and vendors.
  2. They are clear and well-rehearsed so all team members can readily recall and understand behavioral expectations.
  3. They are a team high priority, so if values are violated the parties involved will come together to examine what happened and why.

Go Back and Fix the Problem

If there are breeches now—people you’ve harbored offense with, something simmering that you’ve left unaddressed—go back this week and have the awkward, but profitable, conversation. Reconcile. Watch trust go up, and watch trust and expense go down.

When new conflict arises, proactively address the issue at hand as soon as possible. This breeds trust and helps prevent offenses from festering. Don’t let offenses go unchecked with your team.

Vulnerable Leadership Will Give You a Competitive Edge

Be willing to model this behavior as a leader. Have the humility to own your part and say, “Let’s come back to the table, talk through the problem, and see if we can get back to the issues and the concepts.” This is vulnerability-based trust, and it will give you a competitive edge. Your employees and peers will trust you when you are willing to model humility as a leader and admit when you could have handled things differently.

Do the hard work, and your team will flourish under your leadership.


If you recognize conflict in your team or a limp in your leadership but don’t know where to begin, let’s talk.  We offer a great diagnostic tool to determine the strengths and liabilities of your organization. It’s a relatively pain-free process by which we obtain feedback from your team members to identify the roadblocks and blind spots in your pursuit of a healthy team.  

Connect with me for a free, complimentary conversation about our organizational-health process. It won’t cost you more than 30 minutes of your time to find out if some feedback would be valuable for you and your team.  

If you haven’t already, we’d love your feedback on the show. Leave a comment, review, or even a topic you’d like to hear me cover.

Until next time, lead well!