Building A Team That Builds Your Business
Release Date: 12/10/2018
When customers rent one of your short-term rentals, you want to do everything you can to keep them coming back as repeat customers. In this Q+A with coaching clients, I answer questions about what makes a repeat customer tick, and how you can go above and beyond to keep them coming back for more. Also in this episode: The importance of getting corporate customers Making an intentional decision to believe what you believe When it is time to take a break What amenities to offer your guest Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline How To Set Your Short Term Rental Apart From A Hotel
The ability to stand out, and offer your business something different can help you run a successful short-term rental business. During a coaching call with clients, we discuss the many kinds of different services or amenities we can offer our guests. Also in this episode: you Automate as much of the process as you can Unique offers like: birthday packages, sending flowers sent to the unit What to charge for parking What amenities do guests except Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline The Reddit GameStop Short Sell Saga Explained
During a recent coaching session with my clients, they had questions about the Reddit GameStop Saga that was so heavily covered in the media. I explain how short sells and the Gamestop stock are interconnected in today's episode. I also answer questions about how we can minimize our risk regarding what stock we invest in and who rents our short-term rentals. Also in this episode: Elon Musk hates short sellers Buy back shares Redditors like to do their research Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline What To Do When The Customer Leaves A Bad Review
Every short-term rental owner is familiar with the feeling of being scratched if a guest writes bad reviews about their property. It's disheartening, but it's also normal. No owner wants a bad review, but it can't be controlled. Regardless, what you do next is critical because these reviews can cause a lot of damage to your business. The question is, How do you respond when clients leave a bad review about their experience? Join our episode today and listen as we discuss some tips and tricks for you. Also in this episode: Safe is open to interpretation The seven words you want to avoid when...info_outline The Lay Out Of Your Unit Is More Important Than The Size Of The Unit
When renting out a part of your property, the layout is everything. Setting up your unit can make the difference between having it booked for the whole season or being empty for most of it. This coaching session with our clients discusses how to effectively lay out your unit to maximize renters' interest without compromising your space. Also in this episode: The advantage of having accessible bathrooms Why having a bare unit is a big problem Protocol with Vivint on moving a unit Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline Nightmare Tenants And How To Deal With Them With Out Losing Your Cool
Nightmare tenants. Unexpected maintenance requests. Confrontations with other hosts, or sometimes your landlords. Dealing with these conflicts is unavoidable, and to survive in the industry, you must learn how to navigate them skillfully without compromising your professional image. During this episode, My guests shared their stories on how they handled these situations without losing their cool. Also, in this episode: What happens when a customer loses their diamond ring Keep your emotions out of it and be professional Why is subletting everything we asked for The impact of Covid on the...info_outline Working With Property Managers To Help You Build Your Real Estate Empire
When you scale up your real estate empire and acquire multiple properties, hiring a property manager is essential to oversee the day-to-day operations of your investment properties. In this Q & A, I share all my knowledge and tips about property management and property managers to help get you on your way to building your real estate empire. Also in this episode: How many properties one property manager should oversee Why you don't want to be operating as a property manager without a real estate license When you have the lease, you have the leverage The Money Mindset Subscribe To The Show...info_outline All The Pieces Matter | How The Interconnectivity Of The Global Market Can Affect How You Build Your Short Term Rental Empire | feat. Earl Powell
On today’s episode, I am joined by Earl Powell and we are talking about the interconnectivity of everything that goes into building your short term rental empire. We also chat about how you can simultaneously make your defense and offense in the game of money. Also in this episode: The differences between paper gold and actual gold Why I always have gold and silver on hand How to protect your purchasing power Understanding the purpose gold’s actual purpose Subscribe To The Show | | Connect with J. Massey and the Cashflow Diary™...info_outline Insurance: Can't Live With It And Can't Run Your Own Short Term Rental Empire Without It
Knowing and understanding the nuances of insurance is essential to building your short-term real estate empire. Not surprisingly, questions about insurance are some of the most frequently asked questions I get from students and coaching clients. In today's episode, my client and I discussed typical situations related to insurance and coverage. In this question-and-answer session, you will find some practical strategies and advice that can be applied to your short-term real estate empire. Also in this episode: You need to have AT LEAST a million dollars of liability or more The older the...info_outline How To Secure Capital To Grow Your Short Term Real Estate Empire
Securing capital for your short-term real estate industry is one of the most frequently asked questions I receive when speaking with students and coaching clients. In today’s episode, I am taking some of these questions from coaching clients, providing my insight and tips, and teaching you how to prepare your pitch for when it's time to find capital. Also in this episode: The best email that doesn't put you in spam Three steps to create and build your database Entrepreneurs have the opportunity to create value Why you need commitment and conviction when raising capital Subscribe To The...info_outline
Sean Zalmanoff is a respected Speaker, Coach, Loan Officer, Real Estate Investor, and host of Next Level Loan Officers Podcast. Sean entered the mortgage industry in 2002, where he spent the better part of his first year in the business learning all of the tips, habits, and ‘best practices’ that he has since determined to be the underlying reason why the mortgage industry is broken.
He knew there had to be a better way to run a business, so Sean started forging a new path for himself and his team, which lead him to the world of business and mortgage coaching. Sean now manages several mortgage offices throughout the country that produce over $100 Million in production, helping hundreds of people achieve the American Dream. Harnessing his greatest passion, helping loan officers, entrepreneurs, and business owners, Sean became a founding owner in Next Level Loan Officers, a coaching platform that not only helps people in their business, but all four pillars of their life; business, relationships, physicality and spirituality.
Sean’s mission through coaching loan officers is to help them achieve a work life balance in an industry that has lied to them and told them they need to be on call 24/7. By deploying his systems and strategies, he’s helped LOs and branch managers build a better work environment, more support, and better systems, while installing the technology to achieve it all.
- Who is Sean Zalmanoff?
Sean started in the mortgage business in 2002 and did the same things that everyone else did at the time. He realized that every day he woke up and knew less than he did the day before. Around that time he connected with a guy named Chris who opened his eyes to what he really needed to do, he realized that he who has the most friends wins.
Sean began to seek out specific partnerships and genuine relationships with realtors. Making friends with people is the ground floor for any profession you want to excel in.
- Making Relationships
Social media friends are not as important as real life relationships. If you are not meeting your clients and partners where they are at, you’re missing out. It’s about finding the medium where people already are engaging them where they already spend their time.
The number one reason it’s hard to find a good loan officer is you have to find a loan officer that specializes in what you need, and the industry is very wide. Not all loans are the same, it depends heavily on your end goal and the strategy you’re using.
To find the right person to work with, you have to ask them two questions. “What do you specialize in?” and “Tell me about the last 10 deals you have worked on”. If someone says they can do it all, they probably aren’t good at anything. If someone specializes in big money loans, they probably aren’t very skilled at smaller residential deals.
- Why lending?
Sean graduated in 2000 and wasn’t really ready for the real world. He had actually been making more than his friends as a bartender than they did at their “real” jobs.
Eventually Sean was convinced to work for a guy who owned a mortgage company that kept asking him to come work for him. He discovered that the job was a miniature version of the movie Boiler Room and learned a lot about what is wrong with the mortgage industry.
He took those lessons and flipped them on their head. After venturing out on his own, Sean realized that coaching other loan officers was something he was really passionate about. Working with people and helping them into their first home or assisting people with the entrepreneur spirit can be extremely rewarding.
Having clarity on what you do and what you are good at is very important.
- Short Term Rentals
Government programs are not structured for short term rentals, but the real answer is if you do it right and make your payments on time for your investment property no one is going to be any the wiser.
- Building A Team
You must have an amazing team. The mortgage market changes at a blistering pace so you need people who can find the answers they need to know. Understanding the highest and best use of your time is the key to building a team that can take the other tasks off your hands.
Depending on the market you are in, a good loan office will do 20 and 40 million dollars in loans a year. The more business that somebody does, the less products they probably offer.
- Sean’s Takeaway
Get really clear on what you want and what matters to you. If you want to make more money, why do you want to make more money? Your why has to be so powerful that if you had a mountain in front of you and just a shovel to move it with, you’ll do it. If you don’t have that why, just stick with what you are doing right now.
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