Transformation done right is ‘with’ and not ‘to’ says LB Havering team
Release Date: 10/15/2019
Public services are ahead of business when it comes to service design
talking local government
Professor Clive Grinyer, head of service design at the Royal College of Art talks about collaborations with Cabinet Office, Ministry of Justice and local authorities
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Councils need to beware of fraud as they distribute £30bn to SMEs says Cifas
talking local government
The organisation behind the national Fighting Fraud and Corruption Locally Strategy sets out threats and counter measures
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Covid-19 turns waste collection upside down prompting innovative response
talking local government
Businesses made idle by closure of commercial premises are being enabled to support hard-pressed domestic collections
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World Wide Waste 3/3: our digital consumption is out of control
talking local government
This third programme based on Gerry McGovern's new book looks at the damage done by the digital mindset (more, cheap, now, throwaway, ‘free’)
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Coronavirus impact on care sector follows years of low status and neglect
talking local government
Karolina Gerlich of the Care Workers Charity describes current pressures on care workers but their roots lie in years of failure to resolve the sector’s status and funding.
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World Wide Waste 2/3: business is squandering digital’s green potential
talking local government
The second programme based on Gerry McGovern's new book looks at corporate IT and digital practices that accelerate environmental damage
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World Wide Waste 1/3: doing stuff online is good for the environment - right?
talking local government
Gerry McGovern is a globally-recognised web usability expert whose new book sets out the devastation wrought by our over-consumption of all things digital.
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Online self-assessment for local authority social care support in prospect by Autumn
talking local government
Councils could soon have access to an online tool for residents to self-assess their social care needs without face-to-face intervention from an officer.
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Undergrad to digital care entrepreneur: how a grandfather’s diagnosis inspired development of home monitoring hub
talking local government
At around the time Alex Nash was looking for a final year project for his engineering degree at Loughborough University, his grandfather was diagnosed with Dementia. ‘The technology available to him was old, and analogue, and didn’t provide any reassurance to the family that he was OK’ says Alex, nearly five years on. With his degree completed and a fledgling product under his belt, Alex got funding from Innovate UK and matched this with funds from angel investors. Alcuris is now poised to start delivering Memo to local authority customers. As he explains in this programme, the product...
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The ‘tech’ of data sharing is easy: getting agreement between different parties in the system is the hard bit
talking local government
Helena Zaum describes work by Microsoft and other partners to support Manchester City Council’s vision of tech-enabled care within an integrated system
info_outlineLondon Borough of Havering’s Chief Operating Officer Jane West and transformation lead Susie Faulkner describe a process designed to bring staff and residents along with change.
Havering embarked on its transformation journey soon after Jane West arrived in post in early 2018, at a time when the borough - already under pressure from a rising population as people continue to move from inner London - was facing up to a front-loaded £37bn deficit.
Thinking by the senior leadership and elected members about change was done around four themes: communities, places, opportunities and connections.
To encourage fresh approaches, officers took leadership of themes not associated with their ‘day job’, the head of social care, for example, taking on the ‘places’ theme. When service reviews were conducted, they were done so with service directors out of the room to encourage staff to put forward their own ideas about delivery.
When it comes to residents, Havering has drawn on Wigan Council’s ‘deal’ with its citizens to create the ‘Havering Together’ concept and the slogan ‘cleaner, safer, prouder, together’.
Part of this is making clear what the council is doing and how it is looking to its communities to share some of the challenges of the stepping back of state provision. Meanwhile residents will see changes in how they access services (including more digital access) and significant regeneration activity, with £3bn of spending being rolled out across 12 estates.