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Ep 13 - David Williams, VP Claims, Texas Windstorm Insurance Association

FNO: InsureTech

Release Date: 03/08/2019

Ep 41 – Carey Anne Nadeau, Founder & CEO of Open Data Nation (ODN) show art Ep 41 – Carey Anne Nadeau, Founder & CEO of Open Data Nation (ODN)

FNO: InsureTech

Data is power. It creates. It moves. With data comes knowledge and information that can be integral and crucial to a business, organization, even an infrastructure of a city.   This week, we talk with a business that makes sense of data points and turns it into useable, logical big data.   On this week’s episode of FNO: InsureTech, we are joined by Carey Ann Nadeau, Founder & CEO of Open Data Nation (ODN). ODN combines detailed public records and industry expertise to reveal new, leading indicators of risks in cities. By measuring the risk around customers, they are able to...

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FNO: InsureTech

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Ep 39 – Miguel Fernandez, CEO & Co-Founder of Claimbot show art Ep 39 – Miguel Fernandez, CEO & Co-Founder of Claimbot

FNO: InsureTech

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FNO: InsureTech

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FNO: InsureTech

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Ep 36 – Dan Reed, Managing Director, American Family Ventures show art Ep 36 – Dan Reed, Managing Director, American Family Ventures

FNO: InsureTech

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Ep 35 – Tony Triola, Director of Claims, Strategic Supplier Management show art Ep 35 – Tony Triola, Director of Claims, Strategic Supplier Management

FNO: InsureTech

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Ep 34 – Brett Jurgens, Co-Founder & CEO at Notion show art Ep 34 – Brett Jurgens, Co-Founder & CEO at Notion

FNO: InsureTech

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Ep 33 – Rob Galbraith, Thought Leader, Keynote Speaker & Author show art Ep 33 – Rob Galbraith, Thought Leader, Keynote Speaker & Author

FNO: InsureTech

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Ep 32 – Matt Talbot, CEO/Co-Founder at GoSpotCheck show art Ep 32 – Matt Talbot, CEO/Co-Founder at GoSpotCheck

FNO: InsureTech

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More Episodes

“Better beats perfect.” - David Williams

(click to tweet)

Disasters happen.

And when that time of crisis hits, all touchpoints of the insurance chain of command are notified. But is this communication seamless? Or, are some notches in the workflow bottlenecking the progress to the next?

On today’s episode of FNO: InsureTech, we are joined by David Williams to discuss the intersection of technology and insurance claims. David is the Chief Claims Officer at the Texas Windstorm Insurance Association, and in this conversation—he shares his unique lens on the claims space.

Tune in to this episode to hear David talk about everything from how to best manage your employees to the future of insuretech.  

“We all know the longer a claim stays open, the worse it gets.” - David Williams

(click to tweet)

 

The FNO: Tips

  • Claims transformation can be rooted in changing process, procedure, people, or technology
  • Six sigma is a method for managing projects that looks at 2 things: the voice of the customer and the voice of the process
  • Many public-serving insurance operations are understaffed and thus, unprepared for the bigger natural disasters
  • Look EagleView, Guideware, and Xactware as solutions to shortening cycle times
  • Studies show that around 60% of technology projects never get implemented due to fear of not being perfect
  • Get to know your clients instead of using sales and marketing tactics
  • In the future, the claims consumer will demand a multi-channel experience
  • Insuretech will have to create the expert systems to bridge the gap between the newbies and the people who are retiring

Fourseventy Claim Management

www.470claims.com