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037: Richard Aday, Founder, CEO & Principal Engineer at ThinkReservations, Discusses the Evolution of their Offering

Frictionless Innkeeper Podcast

Release Date: 11/01/2021

042: Mark Reichle, CEO of Select Registry, Discusses Upcoming 50th Anniversary Conference and Gala, Feb. 5-6 show art 042: Mark Reichle, CEO of Select Registry, Discusses Upcoming 50th Anniversary Conference and Gala, Feb. 5-6

Frictionless Innkeeper Podcast

For episode #42 of the Frictionless Innkeeper podcast series, we speak with Mark Reichle, CEO of about his organization's 50th Anniversary Conference and Gala in Baltimore, immediately preceding the 2022 ALP Conference and Marketplace. For half of a century, Select Registry has created a network of properties that offer outstanding accommodations and one-of-a-kind experiences for lodging guests. For property owners, achieving the Select Registry “Distinguished Inn of North America” designation comes with many marketing and revenue-growth opportunities. On February 5th and 6th,...

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041: Tim Wilson, Director of Sales at bnbfinder, Discusses Platform for Direct and Commission-Free Bookings show art 041: Tim Wilson, Director of Sales at bnbfinder, Discusses Platform for Direct and Commission-Free Bookings

Frictionless Innkeeper Podcast

In the lodging arena, it is common for Online Travel Agencies (OTAs) to charge between 15 to 20 percent on each guest booking. While this may be palatable for larger hoteliers, smaller properties can greatly benefit from a solution that provides direct and commission-free bookings. This is where bnbfinder comes into play. The company has evolved into one of the largest online B&B directories for travelers, with over 10,000 B&Bs and inns. Guests can book their stays directly through bnbfinder with properties paying no commissions, making it an ideal and cost-effective channel for...

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040: Kris Ullmer and Erik Spence of the Association of Lodging Professionals (ALP) Discuss the Upcoming 2022 ALP Conference and Marketplace show art 040: Kris Ullmer and Erik Spence of the Association of Lodging Professionals (ALP) Discuss the Upcoming 2022 ALP Conference and Marketplace

Frictionless Innkeeper Podcast

For lodging professionals of all kinds, the ALP Conference and Marketplace is the go-to event of the year for educational opportunities for everything from sales, finance, marketing, operations to technology, and much more. This year, ALP has expanded the aspiring innkeeper portion of the conference to three days, and all attendees have the option to attend the main conference and marketplace. In addition, the event offers a wide-range of networking opportunities and social gatherings – culminating with three hours of entertainment, fun, open bar, and a Taste of Baltimore at the nearby...

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039: Randy Bangs, Owner of Get Heads in Beds, Discusses Marketing and Branding your Property show art 039: Randy Bangs, Owner of Get Heads in Beds, Discusses Marketing and Branding your Property

Frictionless Innkeeper Podcast

Marketing is a key differentiator in the lodging industry, and the true driver to securing new guest reservations. Though having the internal resources to manage every aspect of marketing can be challenging. Get Heads in Beds is a marketing and consulting firm that fills in these gaps for lodging professionals. As the name suggests, the firm is all about helping properties to drive up overall revenue through increased bookings. Unlike traditional marketing firms, Get Heads in Beds charges nothing up front, and is only compensated when new revenue comes in the door. We are very thankful to...

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038: Jim Snediker, Co-Founder and CEO of Stock Mfg Co., Discusses Branded Workwear for Differentiating Your Offerings show art 038: Jim Snediker, Co-Founder and CEO of Stock Mfg Co., Discusses Branded Workwear for Differentiating Your Offerings

Frictionless Innkeeper Podcast

Lodging professionals can differentiate their offerings by the use of branded workwear to project an ideal brand image, reinforce a consistent guest experience, and bolster overall employee morale. Jim Snedicker and his team at Stock Mfg Co. are experts at the aesthetics of clothing for the hospitality industry. Since 2012, Stock has designed and manufactured custom workwear for some of the best bars, restaurants, and hotels in the world. With roots in the fashion industry, the company offers a wide-range of stylish branded uniforms, including shirts, blazers, light jackets, aprons, and...

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037: Richard Aday, Founder, CEO & Principal Engineer at ThinkReservations, Discusses the Evolution of their Offering show art 037: Richard Aday, Founder, CEO & Principal Engineer at ThinkReservations, Discusses the Evolution of their Offering

Frictionless Innkeeper Podcast

Sometimes company origin stories can be the most inspirational, especially when an entrepreneur’s love for travel translates into the creation of a next-generation property management and booking system. When Richard Aday was working as a computer engineer at Amazon in 2012, he went on vacation to Puerto Rico, and on the fly, he pitched the idea of a next-generation reservation system to the hotel manager, which would ultimately become ThinkReservations. We are very thankful to Richard Aday for sharing his insights with us. You can learn more about ThinkReservations at  Our podcast is...

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036: Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals Discuss Boutique Lodging Differentiation show art 036: Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals Discuss Boutique Lodging Differentiation

Frictionless Innkeeper Podcast

When it comes to creating a truly unique boutique property, it’s vital to provide a one-of-a-kind luxury experience that is individualized, and offers local market flare for sophisticated travelers.

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035: Karen Thorne, Owner of the Bed and Breakfast Academy, Discusses Training for Innkeepers show art 035: Karen Thorne, Owner of the Bed and Breakfast Academy, Discusses Training for Innkeepers

Frictionless Innkeeper Podcast

The secrets to successfully running a bed and breakfast can often be elusive, especially for aspiring innkeepers. Fortunately, Karen Thorne, the owner of the UK-based Bed and Breakfast Academy, provides a wide-range of tools, trainings and courses to enhance marketing, operations, and increase overall bookings for any innkeeper.

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034: Darci Bartlett, President of the Non-Profit Interim Innkeepers Network, Discusses Temporary Staffing Options show art 034: Darci Bartlett, President of the Non-Profit Interim Innkeepers Network, Discusses Temporary Staffing Options

Frictionless Innkeeper Podcast

Being an innkeeper is a 24/7 job that can be all encompassing, where taking time off is a luxury that does not happen very often. Whether you need to attend an important event, supplement your existing staff during peak periods, or simply get away to recharge, the Interim Innkeepers Network connects innkeepers with experienced temporary staff across the United States and provides a seamless transition for a wide range of needs.

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033: Wendy Kelly, Owner of Wall Street Suites and the Agate Beach Motel, Discusses Her Unexpected Innkeeping Journey show art 033: Wendy Kelly, Owner of Wall Street Suites and the Agate Beach Motel, Discusses Her Unexpected Innkeeping Journey

Frictionless Innkeeper Podcast

It's often the unexpected things in life that can both challenge you, and provide a path to long-term prosperity. When Wendy Kelly and her husband acquired the Agate Beach Motel in 1990, they had zero experience in hospitality, and the property required massive renovations for it to even be guest ready.

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More Episodes

Sometimes company origin stories can be the most inspirational, especially when an entrepreneur’s love for travel translates into the creation of a next-generation property management and booking system.

When Richard Aday was working as a computer engineer at Amazon in 2012, he went on vacation to Puerto Rico, and on the fly, he pitched the idea of a next-generation reservation system to the hotel manager, which would ultimately become ThinkReservations.

We are very thankful to Richard Aday for sharing his insights with us. You can learn more about ThinkReservations at thinkreservations.com.

Our podcast is presented by the Frictionless Guest App, a mobile app that lodging professionals provide to their guests so they can recommend unique local places to eat, play and shop, allow guests to order their offerings, and communicate with guests in many other ways. To learn more, visit frictionlessguest.com.