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EP29 Harley Street & Hairy Teeth with Dr Mike Heffernan

Growing A Dental Practice

Release Date: 07/01/2022

EP33 Nutritional Testing with Deborah Hatanaka show art EP33 Nutritional Testing with Deborah Hatanaka

Growing A Dental Practice

In this episode, Mike speaks with Deborah Hatanaka - Founder of eye4wellness, a nutritional screening program that improves patient outcomes and boosts revenue for practices. Deborah explains the connection between nutrition and oral health, and how a simple, non-invasive test could improve patient-doctor relations, and increase a practice's bottom line. Deborah also shares her number one piece of advice for anyone thinking about buying or starting their own dental practice. If you have any questions regarding nutritional testing, then reach out to Deborah Hatanaka at eye4wellness. Email: ...

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EP32 Finance for Dentists with Paula Cadey show art EP32 Finance for Dentists with Paula Cadey

Growing A Dental Practice

In this episode, Mike speaks with Paula Cadey - Head of Mantra Dental Finance, a boutique financial brokerage set up to serve the dental community. Paula talks about her career in banking and how that led to her gaining a wealth of experience in healthcare financing, before joining Mantra Finance to head up their newly established dental arm. She discusses all the different ways a finance brokerage can help dentists - from startup loans to financing new equipment - and why it’s often better working with a broker rather than going direct to a bank. Finally, Paula shares her number one piece...

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EP31 Opportunities for Dental Practices with Marcus Macleod show art EP31 Opportunities for Dental Practices with Marcus Macleod

Growing A Dental Practice

In this episode, Mike checks in with Marcus Macleod - a serial entrepreneur with several dental-focused businesses; Defacto Dentists, InterDental TV, Your Dentist Recommends, Blue Glove Jobs, and Net Zero Dentistry. Marcus starts off by talking about his early career, how he retired and started a chain of wine bars with art galleries, before getting heavily involved in dentistry thanks to his cousin, Dr Mike Gow. is a directory website connecting patients searching for a dentist with local practices. The site generates thousands of enquiries and hundreds of appointments for dental practices...

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EP30 Business Check In with Sahil (July 2022) show art EP30 Business Check In with Sahil (July 2022)

Growing A Dental Practice

In this episode, Mike checks in with Dr Sahil Thakkar - Principal Dentist at in Ealing, London and Co-Host of the Growing A Dental Practice podcast. It had been several months since Mike & Sahil last recorded an episode, so there was plenty to talk about and catch up on. Sahil gives a brief update on how the business is going, before diving into how the firing of a receptionist went, how he finally got his second chair, and what it’s been like bringing in associates. At the end of the podcast, Sahil discusses what he’s learnt over the past few months. Mike’s check-ins with Sahil are...

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EP29 Harley Street & Hairy Teeth with Dr Mike Heffernan show art EP29 Harley Street & Hairy Teeth with Dr Mike Heffernan

Growing A Dental Practice

In this episode, Mike is joined by Dr Mike Heffernan - Specialist in Prosthodontics, Harley Street practice owner, and Co-Founder of Dr Heff’s Remarkable Mints. Mike’s remarkable career has taken him to the US where he specialised at the University of Iowa, led him to part-owning a prestigious dental practice on London’s Harley Street, and drove him to build a fast moving consumer goods (FMCG) brand. Mike kicks the episode off by sharing details of his childhood. The son of immigrant Irish parents and one of five brothers, Mike’s family owned and operated a bakery. He says it was...

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EP28 Generating Enquiries with Adam Smith show art EP28 Generating Enquiries with Adam Smith

Growing A Dental Practice

In this episode, Mike is joined by Adam Smith - Co-Founder and Director of Sales at EnquiryBot; an advanced, automated chatbot and sales management system which increases website enquiries by at least 240% and returns an annual ROI in around 4 weeks. Adam discusses his background in golf and hospitality, and how his experiences helped him get to grips with dentistry faster. He explains what a chatbot is, and identifies the different types of “chat” you can find on a website. Adam then talks about the history of chatbots which were pioneered by large corporations with big budgets, and how...

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EP27 Building Businesses with Dr Brett Wells show art EP27 Building Businesses with Dr Brett Wells

Growing A Dental Practice

In this episode, Mike is joined by Dr Brett Wells - Owner of Wells Family Dental Group and Founder of DentalHQ; an online platform helping group practices and DSOs create and manage their own dental membership plans. Brett introduces himself as a dentist by trade and entrepreneur by passion, and it’s easy to see why. He’s a highly skilled clinician and savvy businessman who started his first practice from scratch after just 6 months as an associate, opened a second practice only several years later, started and sold a gourmet hotdog restaurant, grew two practices into a group, and founded...

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EP26 Hungry for Success with Dr Hussein Shaffie show art EP26 Hungry for Success with Dr Hussein Shaffie

Growing A Dental Practice

In this episode, Mike is joined by Dr Hussein Shaffie - Principal Dentist of Bexleyheath Dental Practice and The Sandford Implant and Cosmetic Centre. Hussein is passionate about cooking and has a YouTube channel called The Hungry Dentist. Dr Shaffie was born and raised in Iran, and was exposed to business from a young age. Hussein would regularly help his father who owned a chicken farm. When he was just 9 years old, Hussein’s father proposed a partnership with his son; if he raised a baby goat, he would receive half the money they received from selling said goat. He learnt the value of...

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EP25 Never Giving Up with Dr Ferhan Ahmed show art EP25 Never Giving Up with Dr Ferhan Ahmed

Growing A Dental Practice

In this episode, Mike is joined by Dr Ferhan Ahmed - Principal Dentist of Edinburgh Dental, Implant Trainer & Mentor, and Author of the book, Being Unstoppable. Ferhan has an incredible mind and is unbelievably driven to grow as an individual, as a clinician, as a teacher, and as a leader. He credits his strict morning routine - which includes waking up at 5am and running every day - with helping him get more done and pushing him closer to his potential. Dr Ahmed drops quotes throughout the episode from inspirational leaders such as Warren Buffet, Mahatma Gandhi, and Steve Jobs, and recommends...

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EP24 The John Lewis of Dentistry with Dr Simon Gallier show art EP24 The John Lewis of Dentistry with Dr Simon Gallier

Growing A Dental Practice

In this episode, Mike is joined by Dr Simon Gallier - Managing Partner of Future Health Partnership. Future Health Partnership utilises an employee ownership/partnership model and currently has 4 practices located in the North of Wales, Chester, and just outside Bolton. Simon qualified as a dentist in 1982, served in the Parachute Regiment, and previously owned a dental and whole body aesthetics clinic on Harley Street in London. He developed the concept of direct access in 2007 after working with Superdrug to put hygiene, whitening, and aesthetic clinics in their stores. Also in 2007 he took...

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In this episode, Mike is joined by Dr Mike Heffernan - Specialist in Prosthodontics, Harley Street practice owner, and Co-Founder of Dr Heff’s Remarkable Mints. Mike’s remarkable career has taken him to the US where he specialised at the University of Iowa, led him to part-owning a prestigious dental practice on London’s Harley Street, and drove him to build a fast moving consumer goods (FMCG) brand.

Mike kicks the episode off by sharing details of his childhood. The son of immigrant Irish parents and one of five brothers, Mike’s family owned and operated a bakery. He says it was brilliant growing up surrounded by delicious cakes, but less brilliant for his teeth with an endless supply of sugar.

Keen to pursue a career that utilised his hands - but didn’t give him unlimited access to sticky buns and sugar coated doughnuts - Mike trained as a dentist and graduated from Guy’s Hospital in 1990. He worked as an associate for several years before deciding to become a Specialist. He relocated to the US to specialise in Prosthodontics.

When it was time to move back to the UK, Mike made the crazy decision to invest in a Harley Street dental clinic that he’d never set foot in. He learnt a lot as a Co-Principal, but after 5 years of living in central London, Mike had had enough and was presented with an excellent opportunity to relocate his young family to the South Coast.

In 2018, Mike took a 9-month sabbatical which saw him and his family exploring South America. They learnt Spanish in Costa Rica and were captivated by Argentina.

Various commitments brought Mike back to the UK and he soon split his time between an associate role and renting a room on Harley Street. It’s during this time that he co-founded Dr Heff’s Mints with Dr. Toby Edwards-Lunn.

Mike’s wife was really into juices and smoothies, but would often complain about her teeth feeling “hairy”. Mike being a dentist knew this was actually the sugars in the juices and smoothies breaking down her teeth enamel. This inspired him to create a dental supplement in the form of mints.

Dr Heff’s Remarkable Mints is researching new products and looking to expand beyond the UK. Mike’s love for research will likely see him devote more time to the business and less time practising dentistry.

Towards the end, Mike briefly describes the content marketing company he and his wife have launched; Praxis Content. For a one-off fee or monthly subscription, dental practices can get access to a monthly newsletter full of useful oral health information that they can send to existing patients to improve communication, boost loyalty, and, ultimately, increase sales.

Dr Heffernan shares his number one piece of advice for any associate dentists thinking about buying or starting their own dental practice.

If you have any questions regarding practice ownership or you’d like to learn more about Dr Heff’s Remarkable Mints, then reach out to Dr Mike Heffernan.

Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast

This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.

Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.

Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.

Grab your copy of the greeting script here