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EP40 The Disneyland of Dentistry with Dr Tim Richardson

Growing A Dental Practice

Release Date: 09/30/2022

EP51 Bookkeeping for Dentists with Erin Rochon show art EP51 Bookkeeping for Dentists with Erin Rochon

Growing A Dental Practice

In this episode, Mike talks to Erin Rochon - Founder & CEO of Rochon & Associates Inc. - a boutique bookkeeping firm specializing in medical, dental, and legal. Highlights from this episode include: ✅ What Erin learnt working in several dental practices across various roles✅ Why Erin started a bookkeeping business✅ What exactly is bookkeeping and what’s involved✅ Why bookkeeping is important for dentists and dental practices✅ When’s the right time to hire a bookkeeper?✅ Why should dentists work with a dental bookkeeper over a general one?✅ How else can a bookkeeper help a...

EP50 Nineteen Practices and Counting with Dr. Jeff Sherer show art EP50 Nineteen Practices and Counting with Dr. Jeff Sherer

Growing A Dental Practice

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EP49 Building A Dental Group with Kunal Thakker show art EP49 Building A Dental Group with Kunal Thakker

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EP48 The Practice Owner Journey with Dr. Anne O'Donnell show art EP48 The Practice Owner Journey with Dr. Anne O'Donnell

Growing A Dental Practice

In this episode, Mike chats with Dr. Anne O’Donnell, Clinical Director & Owner of Mullingar Dental Centre. Mullingar Dental comprises two practices located in Mullingar, in the Midlands, Ireland. Highlights from this episode include: ✅ How Anne started her career in dentistry✅ Why she brought her first and second practices, before selling them to a corporate✅ Why Anne partnered with a Doctor and Pharmacist to create a healthcare complex✅ What’s next for Mullingar Dental At the end of the episode, Anne shares her number one piece of advice for anyone thinking about buying or...

EP47 Helping Dentists Be Successful with David Goodman show art EP47 Helping Dentists Be Successful with David Goodman

Growing A Dental Practice

In this episode, Mike speaks with David Goodman CPA, Partner & Dental Practice Leader at PKF O'Connor Davies. O'Connor Davies is a tax and accounting firm with offices along the east coast. David leads an experienced team of accountants that work with independent practices, groups, and DSOs. Highlights from this episode include: ✅ How David became a third generation dental CPA✅ What CPAs do in relation to running a dental practice✅ The advantages of hiring a dental CPA vs. a general accountant✅ What dentists need to consider when starting or buying their first practice At the end of...

EP46  Growing A Dental Lab with Andy Becker show art EP46 Growing A Dental Lab with Andy Becker

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In this episode, Mike chats to Andy Becker, the owner and operator of .  Satisfaction Dental Laboratories is a full-service dental lab creating fixed, implant, and removal restorations for their clients in Illinois and the first Dental Lab on the Growing a Dental Practice podcast! Here’s what Andy and Mike talked about: Andy’s journey: We kicked off this episode by learning more about Andy and what led him to become the third-generation owner of the lab after his great-uncle founded it back in 1929.  SDL’s approach: Andy goes on to talk about his experience working with over 50...

EP45 New Patient Acquisition and Retention with Deneen Dismore show art EP45 New Patient Acquisition and Retention with Deneen Dismore

Growing A Dental Practice

In this episode, Mike had an insightful conversation with the New Patient Acquisition Specialist, Deneen Dismore, CEO and founder of Dismore Consulting. ​Dismore Consulting educates dentists how to attract and retain new patients. Deneen shared about her journey to becoming a specialist in her field & her transition from various levels in her life to how she found dentistry and has stayed afloat in the business. We talk about how finding out what lights her up and gets her excited sets the tone for her decision. She further explained the importance of having a proper plan for...

EP44 Dental Business Law with Robert Larson show art EP44 Dental Business Law with Robert Larson

Growing A Dental Practice

In this episode, Mike chats with Dental Attorney, Robert Larson. Based in the State of New York, Robert has spent the past ten years exclusively representing dentists and other healthcare professionals in all areas of transactional law. Robert wasn’t always a lawyer, in fact, he started his career as a nurse and remains a licensed healthcare professional. Robert worked in various fields including ICU/CCU, ortho trauma, long-term Alzheimer's care, and office nursing. Mr Larson explains why he studied to become an attorney, and how he got his first law job working in the back of an Orthodontic...

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In this episode, Mike talks with Dr Tim Richardson, Founder & Owner of Acorn Dentistry for Kids. Acorn Dentistry for Kids is a group of 6 pediatric dental practices located in the State of Oregon.

Tim grew up in Vancouver, Washington, which is a suburb of Portland, Oregon. Many of his family members are Optometrists, including his dad, two uncles, a cousin, one of his brothers, and his best friend from high school. Tim’s mom was a stay at home parent who made sure her five sons survived into adulthood.

Dr Richardson credits both of his parents, collectively and individually, for shaping who he is today. His dad taught him the importance of working hard and never to be a victim of circumstance, while his mom taught him how to care for people.

Tim has always had an entrepreneurial spirit. From a young age, he would set up lemonade stands and sell apples from his family’s apple tree to his elementary school classmates. Tim grew up predominantly playing football, but would take part in any sport involving a ball except golf.

The Richardson’s were a faithful Christian family. He cites strong spiritual roots gave him a really good foundation for how he wanted to be as a business owner in the future.

Keeping busy - with good things - was how Tim unknowingly coped with having ADD. Rather than taking medication, he would just always be doing something.

As an undergrad, Tim was planning on attending medical school to become a heart or brain surgeon. When he found out how long that would take to train for, he started looking at other healthcare options. At the time, he had zero interest in dentistry. That was until a friend - who was planning on becoming a dentist - convinced Tim to spend an afternoon observing a private practice. From that moment, he was hooked on dentistry.

From Tim’s perspective, dentistry finely balances art and science with as much entrepreneurship as you want. Halfway through dental school, Tim discovered pediatric dentistry and chose to make that his specialty.

As an associate, Tim realized that what he’d learnt in dental school was only the foundation. You learn the principles of taking care of patients safely, but nothing about being efficient, working with a team, owning a practice, or leadership.

Tim discusses the circumstances that led to him buying his first dental practice, and why his pursuit of the next challenge led him to expanding to three locations. 

Dr Richardson says he sold his original three practices because he was burnt out and overwhelmed. He was working 6 clinical days most weeks, while commuting 2.5-3 hours daily, and trying to run the business. He also had a non-dentist business partner who he was misaligned with. However, the tipping point came when his wife told him how their young son had asked, “when is your husband coming home?” His son referring to him as husband, and not daddy reflected the relationship he had with his son at that time. Tim knew something had to give. He chose to make changes, rather than continue to drive himself into the ground at the expense of his family.

After selling, Tim took some time for himself. He sorted out his back and neck. Tim also got back into exercising regularly and taking part in triathlons.

It didn’t take Tim much time before he started working on a new multi-site group practice. He was determined to learn from his previous experience and mistakes. Because he’d sold his previous group, Tim didn’t have to worry about finances and could focus 100% on setting up the new clinic.

Tim could’ve frugally retired five years after finishing dental school, but his family had dreams and he admits he would’ve driven everyone crazy. He started Acorn Dentistry for Kids one mile away from where he lived and the rest is history. He knew he wanted the team member experience to be as good, if not better, than the patient experience. He knows he’s still made a lot of mistakes, but he's learnt from those mistakes.

As a practice owner, it’s hard work when you try to do everything yourself and be everything to everyone. It isn’t sustainable and Tim says he has the physical and physiological scars to prove it. Once he realized how to build a team that was aligned with the group's purpose, everything got a lot easier. 

At the same time, Tim recognizes that no one will care as much about the health of your business as you do. It’s your baby and always will be no matter who is watching it for you. The only way to get alignment is identifying why your business exists and it has to be more than the work you do - it has to be the reason for the work.

Tim has learnt the hard way that just because someone specializes in accounting, IT, or marketing, it doesn’t necessarily mean they actually do it as well as you would think or hope. And they often charge more than the ones that do know what they are doing. You can’t simply sign an agreement and hand it over, you still have to be able to keep a pulse on those activities.

On a more personal level, Tim wishes he had known about the differences between managing, leading, and coaching a lot earlier. That would have saved him a lot of headaches and heartache.

Tim also shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.

If you have any questions for Dr Tim Richardson, then feel free to reach out to him.

Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast

This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.

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Grab your copy of the greeting script here