EP75 On Hold Marketing with John Waller
Growing A Dental Practice
In this episode of Growing A Dental Practice, host Mike Hennan is joined by John Waller, The On Hold Guy. They discuss how John has been helping dental practices turn hold time into sold time for over 25 years. John shares insights and strategies for improving the patient experience during phone calls. Tune in to learn how to make the most of hold time in your dental practice. Timestamps [00:02:05] Trading bubble gum for corgi toys. [00:04:23] The origin of Bluetooth. [00:08:57] On hold marketing benefits. [00:11:21] $2 a day for what? [00:15:07] On-hold marketing practices. [00:19:23] No...
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EP74 The Perfect Dental Practice with Dr. Manrina Rhode
Growing A Dental Practice
In this episode of the Growing a Dental Practice podcast, host Mike Hennan is joined by Dr. Manrina Rhode, Principal Dentist at DRMR Clinic. Manrina shares her journey as a practice owner and discusses her various ventures, including her skincare line, training academy for dentists, and role as a director of the British Association of Private Dentistry. Tune in to hear about Manrina's background and how she got into dentistry, as well as her insights and experiences in the field. Timestamps [00:01:48] How did you get into dentistry? [00:05:36] Making the jump to ownership. [00:08:07]...
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EP73 Google Business Profile Social Media Update with Hazel Woodward
Growing A Dental Practice
In this episode of the Growing Your Dental Practice podcast, Mike and Hazel discuss a new development in the social media world that will have a positive impact on SEO, website rankings, and getting found on Google. Tune in to learn more about this exciting update and its potential benefits for your dental practice. Timestamps [00:01:30] Google Business Profile update. [00:05:23] Backlinks and website credibility. [00:11:15] Accurate data from Instagram. [00:13:03] Updating social media accounts. [00:17:10] Including social media links on Google business profile. [00:19:06] Want to be...
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EP72 Sales & Communication with Ashley Latter
Growing A Dental Practice
In this episode of the Growing a Dental Practice podcast, host Mike Hennan is joined by Ashley Latter, a renowned sales and communication coach for dental professionals. With 25 years of experience and a track record of success, Ashley shares his expertise in helping dentists and their teams effectively communicate with patients. This leads to an improved patient journey, higher treatment plan acceptance rates, and increased profits for dental practices. Tune in to learn valuable strategies and tactics for growing your dental practice through improved communication. Timestamps [00:02:47]...
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EP71 What it Takes to Grow a Dental Practice with Jennifer Dreyfus
Growing A Dental Practice
In this episode of Growing a Dental Practice, host Mike Hennan is joined by Jennifer Dreyfus from Cultivate Advisors. Jennifer shares her rich experience as a seasoned entrepreneur and business advisor, discussing her journey in financial planning, corporate banking, and growing a dental company to three locations with over $3.4 million in annual revenue. Tune in to hear Jennifer's insights and strategies for success in the dental industry. [00:02:31] Change in career direction. [00:05:33] Business in the dental industry. [00:09:49] Expanding the dental practice. [00:11:05] Dental practice...
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EP70 Attracting New Patients with Sociable Guys
Growing A Dental Practice
In this episode of the Growing a Dental Practice podcast, host Hazel Woodward is joined by Mark and Adam from Sociable Guys. Mark and Adam share their background in event management and social media, and how they transitioned into running ads for different sectors, including dental practices. They discuss the challenges of quantifying results in content marketing and the importance of paid advertising on platforms like Facebook, Instagram, and TikTok to attract new patients. [00:01:22] Transition from events to ads. [00:03:52] Modernizing dental content. [00:08:22] Constantly testing and...
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EP69 Championing Rural Dentistry with Dr. Dave Whitlock
Growing A Dental Practice
On this episode of the Growing a Dental Practice podcast, host Mike Hennan is joined by Dr. Dave Whitlock from Rural Practices. Dr. Whitlock is the owner of three dental practices in Eastern Kentucky and is passionate about promoting dentistry in rural areas. They discuss the benefits and lifestyle of practicing dentistry in rural areas and how it is possible for dentists to pursue this path. Tune in to learn more about the opportunities and possibilities in rural dentistry. [00:01:05] Promoting rural dentistry. [00:03:37] Making a drastic life change. [00:07:03] Making a drastic life change....
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EP68 The Dental Negotiator with Rida Alwan
Growing A Dental Practice
In this episode of the , host is joined by , The Dental Negotiator, for an introductory conversation. Rida shares his background in business and consultancy, emphasizing the need for dentists to receive support in running their practices. They discuss the lack of business education in dental training and the challenges dentists face in effectively managing their practices. As a business owner, Hazel relates to the struggles of running a business without formal training. Overall, the episode highlights the importance of providing dentists with the necessary business skills to thrive in their...
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EP67 Making the Best of a Bad Situation with Dr. Adam Lody
Growing A Dental Practice
In this episode, Mike is joined by Dr. Adam Lody, the Principal Dentist at Teeth for Life. We extend a warm welcome to Dr. Lody and are eager to dive into his journey and gather his insights on dental practice ownership and growth. Episode Overview: Getting to Know Dr. Adam Lody: Discover Dr. Lody’s path into the world of dentistry and the passion that drives his practice. The Journey of Ownership: Listen as Dr. Lody shares the compelling story behind purchasing his first and second dental practices. Learning Experiences: Delve into the major learning experiences Dr. Lody encountered in his...
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EP66 Social Media for Dental Practices with Hazel Woodward
Growing A Dental Practice
In this episode, Hazel Woodward, Founder of Lift Social, shares her insights and tips for how dentists and dental practices can get the most out of social media. Want to be a guest? If you're a practice owner or vendor and want to share your story and experience with the Growing A Dental Practice podcast listeners, then we want to hear from you. Go to to apply today! Have a question? Send any questions to .
info_outlineIn this episode, Mike chats with Simon Reynolds - Managing Director of Patient Plan Direct. Patient Plan Direct is the UK's leading dental plan provider offering cost effective dental plan administration with a personal service.
Simon kicks-off the episode with his personal journey; he started his career at Patient Plan Direct, only to leave, and later return as the company’s managing director.
He explains what a dental plan is and lists off the many benefits of a dental plan for both patients and dental practices.
Simon then discusses one the biggest trends in UK dentistry; the push by most practices to ditch NHS contracts and concentrate on private dental care. Membership plans are particularly effective at converting NHS patients into private patients.
Mr Reynolds explains why a practice would use a third party service to administer its dental plan, rather than do-it-themselves, and why dental practices should choose to partner with Patient Plan Direct over other providers.
Finally, Simon shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding dental membership plans, contact Simon Reynolds at Patient Plan Direct.
- Email: [email protected]
- Website: www.patientplandirect.com
- LinkedIn: https://www.linkedin.com/in/simonreynoldsuk/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.