Libsyn Directory

The Problem with How Lawyers Approach the Client Experience (and How to Fix It) with Jess Birken [LGE 046]

Lawyers Gone Ethical

Release Date: 01/29/2019

Wrapping Up 2020 [LGE 134]

Lawyers Gone Ethical

As 2020 comes to a close, focus on your wellness and what happens next.

Responding to Chapter 6 Notices: California Bar Exam [LGE 133]

Lawyers Gone Ethical

Thousands of California online bar exam takers were flagged for review, and an untold number of them have received Chapter 6 notices. A Chapter 6 notice essentially accuses the applicant of cheating on the exam. Megan has put together resources to help applicants respond.

Clio's Annual Legal Trends Report with George Psiharis [LGE 132]

Lawyers Gone Ethical

George Psiharis joins Megan to talk about the Clio Legal Trends report for 2020, the ongoing release of new information, and how Covid has impacted this important project.

The Intersection of Ethics and the Business of Law [LGE 131]

Lawyers Gone Ethical

Continuing with more from Megan's recent talk at Vanderbilt Law School, this episode highlights how legal ethics relate to the business of lawyering

3 Things Young Lawyers Should Know about Ethics & Careers [LGE 130]

Lawyers Gone Ethical

Megan recently spoke at Vanderbilt Law School, and here are some of the highlights from her talk.

Breaking Screen Addiction For Mental Health [LGE 129]

Lawyers Gone Ethical

We all spend way too much time on screens, but how does that impact our mental health? Quite terribly, it turns out. Tune in for more on why it's harmful and what we can do about it - for kids and adults.

Why Admissions Questions on Mental Health Matter to Us All [LGE 128]

Lawyers Gone Ethical

It is easy once you're admitted to dismiss the mental health questions asked on admissions applications, but this Kentucky woman's story highlights why all lawyers should be concerned by the process.

Slowing Down Incoming Business - Why and How [LGE 127]

Lawyers Gone Ethical

Lawyers sometimes get more work than we need, want, or can handle. What's the best way to handle this situation ethically?

Building a Niche Law Practice with Lyndosha Jamison [LGE 126]

Lawyers Gone Ethical

A niche, or narrow, law practice might sound risky, but it's actually a fantastic way to build a rewarding practice. Lyndosha Jamison has created a niche for herself that is exciting professionally and financially successful. Join Megan as she interviews Lyndosha to learn how.

Disclosing Criminal Conduct on Moral Character Applications [LGE 125]

Lawyers Gone Ethical

Florida heard my episode, and how do you disclose criminal past on a character and fitness application?

More Episodes

With increased competition from other lawyers as well as legal companies, the legal client nowadays has a lot of choices when it comes to hiring legal help. That’s why it is crucial for lawyers to recognize the importance of crafting a positive client experience that motivates the potential client to want to work with you (as opposed to just “have to” work with you).

Joining me on the show today is Jess Birken. Through her innovative subscription services, Jess serves non-profit and art organizations in Minneapolis. She previously appeared on Episode 14 and Episode 38.

What We Discuss in this Episode:

How do you make your clients want to call you as opposed to have to call you?
How Jess is building her subscription services
Why the client experience has become of utmost importance
How the definition of “luxury” in restaurants evolved and what we can learn from that service industry
My husband’s unfortunate experience with Starbucks
Should you be concerned with what your client is experiencing with every interaction with you?
Jess’s experience with a car dealership that exemplifies customer loyalty
How do you map your customer's journey?
Thinking about your customer journey is one thing. Taking action and implementing change is another
Don’t get overwhelmed if you’re just starting out. A small step at a time is the way to go
The importance of asking your clients for feedback

Resources Mentioned:

Jess's YouTube videos on scheduling and delegation

Contact Information:

Jess's website

Find Jess at

Twitter https://twitter.com/JessBirken

Website www.hackyourpractice.lawyer

Jess’ subscription service https://birkenlaw.com/mission-guardian/

Sarah Smerage article https://www.linkedin.com/pulse/how-create-client-journey-map-sarah-smerage/

Our YouTube videos about acuity scheduling for managing intake

Part 1 https://youtu.be/aQj6darUCu4

Part 2 https://youtu.be/fwVXtwVizGw

Thank you for listening!

Don’t forget to SUBSCRIBE to the show to receive every new episode delivered straight to your podcast player every Tuesday.

If you enjoyed this episode, please help me get the word out about this podcast. Rate and Review this show in Apple Podcasts, Stitcher Radio, Google Play, and Tunein and be sure to share this podcast with a friend.

Be sure to connect with me and reach out with any questions/concerns:

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Email me at megan[at]zaviehlaw[dot]com

This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matters, be sure to consult with an attorney regarding your specific needs.

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