Ep. 47 “How to Terminate a Patient Relationship"
Nobody Told Me That! with Teresa Duncan
Release Date: 03/04/2020
Nobody Told Me That! with Teresa Duncan
Don't forget to check out the video episode on ! It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene. We tackled these topics: The challenges of the various hygiene compensation models How a knowledgeable administrative team impacts patient communications Strategies for expanding service offerings in dental hygiene to keep pace with an evolving industry Newer treatments such as remineralization and enamel regeneration ...
info_outline EP 118: Dental Compliance Challenges and Solutions with India ChanceNobody Told Me That! with Teresa Duncan
SHOW NOTES: Don't forget to check out the video episode on ! Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: Infection Control and Compliance: Autoclaves - who knew they could be a hot topic? See what I did there? 😄 We talked tracking parameters for every autoclave cycle and how digital solutions are becoming the standard. HIPAA Compliance: She...
info_outline EP 117: Breaking Down Interoperability Challenges with Dr. Bryan LaskinNobody Told Me That! with Teresa Duncan
Don't forget to check out the video episode on ! In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But what happens when the changes occur behind the scenes yet have such a huge impact on your job? Some highlights from our talk: Digital Transformation and Interoperability: We started by exploring the progression of dentistry from analog to digital...
info_outline EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin HenryNobody Told Me That! with Teresa Duncan
In this episode, I was joined by Andrew Johnston, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable movements that have been shaking the current norms in the dental industry: Artificial Intelligence: We had to discuss the world of artificial intelligence (AI) and its industry impact. From its potential applications in administrative tasks...
info_outline EP 115: The Threat of Workplace Violence In Dental Offices with Duane TinkerNobody Told Me That! with Teresa Duncan
In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provide a safe workplace, the importance of contingency plans, and the potential legal ramifications they may face in case of violent incidents. We also touch on the delicate topic of carrying guns at work - you have to know your local laws and...
info_outline EP 114: Shake Up Your Marketing with Gary Bird of SMC NationalNobody Told Me That! with Teresa Duncan
In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses how high-quality videos can lower customer acquisition costs, build trust with patients, and address specific concerns of pediatric patients and their parents. He also explains how dentists who are camera-shy can use other staff members for their...
info_outline EP 113: Preventing Cyber Attacks, Phishing and HIPAA FinesNobody Told Me That! with Teresa Duncan
October is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and Colette Johnson of The Dentists Insurance Company shared how phishing, vishing (it’s a thing!), and other forms of cyber attacks take advantage of human behavior and the potential consequences for dental practices. Our guests share real-life stories and offer valuable insights into protecting sensitive patient information and staying compliant with HIPAA regulations. We...
info_outline Ep 112: PANEL: What Dentists Want In A ManagerNobody Told Me That! with Teresa Duncan
It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. They shared what worked and - more importantly - what didn't work. They also shared how they show appreciation for their team (hint: constant and sincere expressions work best). Laughs were definitely shared all around when discussing our missteps - learn from us! The best managers I've encountered are true vision partners in the practice. Dentists want...
info_outline EP 111: Secrets of a Well-Systemized Dental Practice with Dr. Addison KilleenNobody Told Me That! with Teresa Duncan
It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics and am thrilled to share this knowledge with you. He believes that high levels of systemization and consistency lead to easier onboarding of new employees. We discussed the need for leaders to regularly evaluate and update their checklists and processes - things change! Addison also opens up about the challenges of dealing with potential theft and the...
info_outline Ep 110: PANEL: Insurance Outsourcing and ManagementNobody Told Me That! with Teresa Duncan
This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in many brave entrepreneurs offering this service. I asked three successful remote billing company owners to share their knowledge. Here are a few topics we covered: Why they started their companies How they manage their clients' expectations Billing issues that are common to billing companies What's on the horizon for dental billing Huge thanks to...
info_outlineIt sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the ... you know what. This was a reader request (thank you!) and I responded by giving you:
- When I would absolutely terminate, no questions asked
- How I would do it
- The step-by-step routine regarding documentation and team involvement
- Some go-to lines for those very uncomfortable face to face conversations
I hope this is helpful - let me know if you do anything differently. I love hearing from you all!
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Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations
http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)
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FYI: Teresa’s educational classes are often sponsored by CareCredit and Weave.