054: ODR Yesterday, Today and Tomorrow (Part Three): Asking (and Answering) the Hard Questions with the NCSC
Release Date: 03/16/2021
Everyone has been spending a lot more time online these days, with many companies going permanently remote or adopting a hybrid model. As tricky as it can be to learn new technologies, you can’t deny that online services have made life far more convenient. One of the fastest growing digital solutions is Online Dispute Resolution (ODR), a virtual method of mediation. Thanks to ODR, mediation is more accessible and affordable than ever, and settlements are reached in a fraction of the time. Listen in to the ImageSoft team’s in-depth conversation with acclaimed online mediator,...info_outline 061: Order in The Court: Digital Evidence Management Makes Organizing Exhibits Easy For Attorneys
[et_pb_section][et_pb_row][et_pb_column type="4_4"][et_pb_text] Attorneys are key players within the justice system. They’re the people looking at evidence, making sense of it, and building entire cases with it. That’s certainly no small feat, especially in more complex cases. Discovery and evidence analysis are huge undertakings that require top time management skills and unmatched organization. Unfortunately for attorneys, their job has been getting harder over the past several years as new formats of evidence are introduced. Crime scene photos and documents aren’t going to cut...info_outline 060: Sign Your X On The … Screen? Let’s Talk About e-Signing!
2020 was a year like no other that led to many significant changes in business operations across various industries. Most notably, companies were forced to adapt to a virtual environment to protect both their staff and clients. The growing digital landscape has made it clear that some frequently used processes are out of date and in need of an upgrade. In this week’s episode, VP of Sales and Marketing, Vince Hanson, is joined by Rob Beier, Strategic Alliance Manager at ImageSoft, to discuss the growing trend of electronic signatures. Rob answers questions about e-signing and gives us a...info_outline 059: Oh, What's Digital Evidence Got To Do, Got To Do With It?
In today's world, we are inundated with technology that captures our everyday moments. Whether it's a joyous event, a critical life situation or a criminal activity, these moments are captured by various digital recording devices, including cell phones, CCTV, security cameras, body-worn and dash cams. With the influx of digital, physical, biological and forensic evidence the justice community is challenged to manage, organize, access and secure the evidence while maintaining CJIS compliance requirements and chain of custody. Listen in as two ImageSoft digital evidence veterans, Vince Hanson...info_outline 058:Digital Transformation is a Journey: Begin with the End in Mind.
For many of us 2020 was a transformative year, both in our personal lives and professional lives. As the world turned upside down, many organizations quickly adapted to meet the needs of their staff, constituents, and customers virtually. For many, future technologies were no longer a roadmap wish list item or a dream, but a critical and immediate need. As the world starts to right itself, it’s crucial to continue preparation on digital solution efforts. Whether it be natural disasters, power outages, fires, floods or hurricanes, unseen situations aren’t going anywhere any time soon....info_outline Bonus Episode: When Your Whizz-Bang Amazing Document Management System Hasn't Aged Well - Part Two
Picking up from part one of our replacing state agency legacy document manage system (DMS) conversation, we're re-joined by Paul Gorman, a former CIO for two state agencies, and Terri Jones, Enterprise Advisor at Hyland Software. Listen in as Paul and Terri continue their conversation on what governments can do when your "whizz-bang" amazing document management system hasn't aged well, including: How to manage the project to avoid potential issues The importance of executive sponsorship The importance of benchmarking The benefits of content management platforms vs. document...info_outline 057: When Your Whizz-bang Amazing Document Management System Hasn't Aged Well.
In part two of our series on replacing state legacy systems, Paul Gorman, a former CIO for two state agencies, is joined once again with Terri Jones who has previously directed IT efforts for a large housing finance and community development agency and currently serves as an Enterprise Advisor at Hyland Software. Together, Paul and Terri continue the conversation of replacing legacy systems with a focus on legacy document management systems (DMS). Listen in as Paul and Terri discuss what governments can do when your “whizz-bang” amazing document system...info_outline 056: Don't Just "Throw Money or Throw Bodies" at Your Problem – Create a Strategic Solution
At the start of the pandemic, we shared an edited version of our "Justice Know No Quarantine" webinar as a bonus podcast episode. During this episode, our industry veterans discussed the current challenges of civil and criminal courts, mitigation options that could be implemented in the short term and what Courts should be doing as we return to the new normal. One year later, as we've transitioned from a physical court to virtual or limited in-person hearings, we continue to face challenges. While the pandemic has propelled Court technology improvements, those new improvements have created...info_outline 055: Don’t Be Pushed Off a Cliff by Legacy Systems: Part One
In a life not too long ago, ImageSoft Account Executive Paul Gorman was a CIO for a housing finance agency. Now, Paul kicks off a multi-episode podcast series discussing a long-standing government challenge that’s still causing headaches for staff and constituents today: legacy systems. In part one, Paul is joined by previous government colleague Terri Jones, who is now an Enterprise Advisor at Hyland. Terri, too, used to direct IT efforts for a large housing agency, which included leading them through the lifecycle of legacy system replacement. Tune in...info_outline Bonus Episode: ODR Yesterday, Today and Tomorrow: Diagnosing the Heart Problems of Justice
If you tuned in for part three of our ODR podcast series “,” you know that we could talk for days with NCSC CIO Paul Embley and Consultant Diana Graski. So we kept the conversation going and spun off this special edition episode that speaks directly into the heart of justice: is technology really supporting the court, or just speeding up its processes? We hope you’ll hear Paul and Diana illustrate how “automated insights” have helped Judges spend more quality time with litigants to make better informed, more compassionate decisions. Journeying us through recent use cases and their...info_outline
As much as we’d love to say online dispute resolution (ODR) is a clear-cut topic, it’s not. From questions about funding and whether such a platform actually increases access to justice, to how the states and their various court types have responded to ODR’s availability – there’s a lot of gray area.
Venture into some of these hot-button topics as we ask our friends from the National Center for State Courts (NCSC) about these hard questions surrounding ODR and the changing legal landscape. Through their first-hand experiences and use-case stories, NCSC’s CIO Paul Embley and Consultant Diana Graski provide refreshing, outside-the-box perspective and helpful resources to guide those interested in ODR toward a well-informed decision.
Don’t miss these key conversation takeaways, including:
- The mixed bag of state-wide and individual court responses to the pandemic, including those who have embraced and adopted court tech and why many still have not
- The far-and-wide tools and outcomes that the courts, law firms and other legal counsel are seeking when they research ODR for specific case types, such as civil, traffic, family and others
- A briefing on the interesting story behind Iowa’s pre-pandemic push for ODR in landlord-tenant cases
- Deciding when courts become involved in disputes (i.e., waiting until the case is at their doorstep, or taking on a responsibility to provide information and actively participate in dispute minimization)
- Use cases of outside-the-box funding options, separate from filing fees, that would position ODR as a true path to increased access to justice
- The various ways of bringing court to the people, such as the Judge who sets up hearings in his RV and in tents
- Providing citizens with a continuum of options for the future of “going to court” and what that means
- Establishing personal relationships ahead of ODR adoption that support positive user experiences and helps to bridge people into these new ways of going about the court
- NCSC resources available to help courts and other legal counsel in their ODR research, such as ncsc.org/jtc