loader from loading.io

Episode 165: Leslie's Pro Website with Chad Christensen

Pool Chasers Podcast

Release Date: 08/30/2021

Episode 178: New Product Showcase with Megan Kendrick of Pool Pro Magazine show art Episode 178: New Product Showcase with Megan Kendrick of Pool Pro Magazine

Pool Chasers Podcast

Today, we sit down with Megan Kendrick of Pool Pro Magazine. We kick things off by sharing our experience of finally seeing each other in person a few days back at the expo. We follow that up by running through the most recent acquisitions in the pool industry before jumping into our main topic in which we give our thoughts on the 2020-2021 new products. Finally, Megan updates us on upcoming events in January 2022 and Pool Pro’s newest article, “Pump Up the Perks”.

info_outline
Episode 177: Overcoming Trauma and Transforming Life’s Experiences into a Superpower with Walt McKinley show art Episode 177: Overcoming Trauma and Transforming Life’s Experiences into a Superpower with Walt McKinley

Pool Chasers Podcast

Today, we speak with Walt McKinley, a generational trauma coach, motivational speaker, and author. He is a retired Naval Intelligence Officer and former Fortune 500 Corporate Executive who made the pivot to become “a generational trauma coach focusing primarily on helping men learn how to break the generational cycle of abuse and fight to be the heroes of their own family. Greg and Tyler also dive deep into their own challenges growing up as well as the ones they continually strive to overcome as grown

info_outline
Episode 176: Firing Customers - Business Tip of the Month with Hal Denbar of National Pool Partners  show art Episode 176: Firing Customers - Business Tip of the Month with Hal Denbar of National Pool Partners

Pool Chasers Podcast

In today’s edition of Business Tip of the Month, we’re joined by Hal Denbar, President of Texas at National Pool Partners. When is it time to fire a customer? Hal says that there are a number of reasons, the top three being issues related to payment, misaligned expectations, or the abusive treatment of his team members. Ultimately, you have to be quick to fire bad customers for the sake of employee morale.

info_outline
Episode 175: Is Your Company Backed by the Google Guarantee? New & Exciting Details by Lorne Sederoff of SearchKings   show art Episode 175: Is Your Company Backed by the Google Guarantee? New & Exciting Details by Lorne Sederoff of SearchKings

Pool Chasers Podcast

Today, we speak with Lorne Sederoff of SearchKings, a lead generation company primarily in the paid Google space with a focus on home service businesses, including pool construction and service. Lorne discusses the Google Guarantee platform and how pool companies can take advantage of the program to hit the top of the search engine’s rankings.

info_outline
Episode 174: November - News and Notes with Megan Kendrick of Pool Pro Magazine show art Episode 174: November - News and Notes with Megan Kendrick of Pool Pro Magazine

Pool Chasers Podcast

Today’s special episode is the November edition of our “News & Notes” series, in partnership with Pool Pro Magazine. We hop into pool-related news stories from around the world. Megan then goes over recent industry news, including a number of recent M&As and emerging movers and shakers. She also speaks on the 2021 International Awards of Excellence which has just announced its winners (link to the article below), as well as updates from Pool Pro and 30 Under 40.

info_outline
Episode 173: Bryce Sirrine & Zach Singer of Beyond Pool Cleaning, PTG Uniforms, and Sun Pool & Patio  show art Episode 173: Bryce Sirrine & Zach Singer of Beyond Pool Cleaning, PTG Uniforms, and Sun Pool & Patio

Pool Chasers Podcast

Today, we speak with Bryce Sirrine and Zach Singer of Beyond Pool Cleaning and Sun Pool and Patio. Recently, the two became brand ambassadors for Skimmer. Bryce and Zach go into their approach to setting expectations with their employees and why they believe that having them buy into their vision for the company and the customer experience is a fundamental part of their culture. Finally, Bryce and Zach explain how they were given the opportunity to become brand ambassadors for Skimmer.

info_outline
Episode 172: Fleet Management - Business Tip of the Month with Eddie Skehan of National Pool Partners show art Episode 172: Fleet Management - Business Tip of the Month with Eddie Skehan of National Pool Partners

Pool Chasers Podcast

In today’s edition of Business Tip of the Month, we’re joined by Eddie Skehan, Vice President of Operational Excellence for National Pool Partners. Our discussion today is all about fleet management. In particular, he speaks on the advantages of GPS tracking, which include heat mapping, using gamification to promote good driver habits, performing preventive maintenance, recovering lost vehicles, and geo-tracking.

info_outline
Episode 171: Green to Clean TikTok Star Mark Jones (@poolpr0mj) of Blue Street Pools show art Episode 171: Green to Clean TikTok Star Mark Jones (@poolpr0mj) of Blue Street Pools

Pool Chasers Podcast

Today we speak with Mark Jones, Owner of the New Orleans-based Blue Street Pools. Mark entered the pool industry in 2017, marketing himself solely through flyers which he disseminated around his neighborhood. But his breakthrough would come in 2020 when he settled on TikTok to promote his business. Encouraged by a friend, he created an account on the social media platform. Six months later, Mark had gained 100,000 followers on TikTok. Today, he has over 2.1 million.

info_outline
Episode 170: October - News and Notes with Megan Kendrick of Pool Pro Magazine show art Episode 170: October - News and Notes with Megan Kendrick of Pool Pro Magazine

Pool Chasers Podcast

The news stories we cover include a new mobile app out of Austin, TX called “ATX Swims”, through which users can directly purchase tickets to the city’s swimming pools; an accident involving a falling tree branch at a resort in Honolulu; an initiative to teach primary school children in Marle, France how to swim using a mobile pool; and Scottsdale, AZ’s green pool and mosquito problem. Megan then goes over recent industry news, including a number of recent M&As and emerging movers and shakers.

info_outline
Episode 169: Sutro - The Future of Pool Water Chemistry Controlled by an App & Professional Reagents with Jim Conti show art Episode 169: Sutro - The Future of Pool Water Chemistry Controlled by an App & Professional Reagents with Jim Conti

Pool Chasers Podcast

Jim Conti is the Head of Sales at Sutro. The brainchild of founder Ravi Kurani, Sutro began with a focus on ORP technology before the company made the pivot to reagent-based testing with photometry, resulting in Sutro’s flagship product, the Sutro Smart Monitor. Jim explains the limitations of ORP and what led the team at Sutro to home in on incorporating Reagent Cartridges by LaMotte into their current technology.

info_outline
 
More Episodes

Episode Summary: 

Chad Christensen is the Group Vice President of Wholesale at Leslie’s. Today known as “The World’s Largest Retailer of Swimming Pool Supplies”, Leslie’s had a humble start when it was founded 54 years ago in March 1963 as a small pool supply operation working out of a backyard shed in North Hollywood, California. 

Leslie’s pool professional customers have always had access to their 925 store locations and over 17 commercial locations; but now, they will be able to enjoy the convenience of being able to shop for all their needs through the brand new Leslie’s Pro website at www.lesliespro.com. 

Chad explains why Leslie’s decided to launch the website, taking into account rapid changes in consumer behavior in the last 18 months. 

For pool trade professionals specifically, this new online platform by Leslie’s offers the ability to source and view inventory across their entire store network and the ability to view both wholesale and retail pricing with ease. 

Overall, convenience and a personalized shopping experience is Leslie’s ultimate goal with the launch of the Leslie’s Pro website. 

Topics Discussed: 

  • 01:12 - Catching up with Chad 
  • 02:55 - Why Leslie’s launched their new Pro website 
  • 04:00 - Designed specifically for pool professionals 
  • 05:14 - How consumer mindset has changed 
  • 08:47 - Convenience before & after hours 
  • 10:08 - The design and functionality of the website 
  • 13:12 - Share your feedback on the website 
  • 18:38 - How it adapts to the pool pro schedules 
  • 23:17 - The top three features of the website 
  • 24:39 - How to sign up for Leslie’s Pro website 
  • 27:41 - Different options to receive the ordered product 
  • 33:40 - What Leslie’s does to manage inventory 
  • 39:12 - Using a credit account to purchase products 
  • 39:35- New enhancements to the Pro Partner Program 
 
 
 

Sponsors: 

 

Connect with Guest: 

 

Connect with Pool Chasers: 

 

Key Quotes from Episode: 

  • Leslie’s, as a company, has wanted to be at the forefront for all of our customers to have the platforms and the ability for them to shop the way they want to shop and in the way they feel most comfortable. 
  • The ultimate goal [for the new Leslie’s Pro website] is to provide the opportunity for pool trade professionals the avenue and the platform to shop the way they want to shop. 
  • You look at what Leslie’s has done in the last year-and-a-half: We’ve completely converted our business to be an omni-business, because you have the functionality of being able to buy online and pick up in store and see real-time inventory in that area.