703: Jason Berkowtiz on The Psychology of Training
Restaurant Unstoppable with Eric Cacciatore
Release Date: 03/23/2020
Restaurant Unstoppable with Eric Cacciatore
Fares Kargar is the Owner of and in Atlanta, Georgia. Fares was born in Iran and grew up there until he was 18 when he moved to the US. Once in Atlanta, he went to school for hospitality management and while in school, he began working in restaurants. Once he graduated, he moved on to work in many restaurants, including Waffle House, until he landed at Rumi's Kitchen where he quickly became a GM. Finally, in 2020, he opened his first restaurant, Delbar. Today, there are 4 Delbar locations. Favorite success quote/mantra: "This too shall pass." In this episode we will discuss: ...
info_outline 1074: Doug Turbush Chef & Owner Seed Kitchen and BarRestaurant Unstoppable with Eric Cacciatore
Doug Turbush is the Chef & Owner of in Atlanta, GA. Doug started in the business as a 15 year old washing dishes. He went to school for hotel managment and went to the C.I.A. after that. His goal was to open his own restaurant by his early 30s. He lived and cooked in Thailand and lived and cooked in Atlanta until at 39 he opened Seed Kitchen and Bar in Atlanta in 2011. In 2013 he opened Stem Wine Bar next to Seed, and in 2016 he opened another restaurant which then closed in 2024. Favorite success quote/mantra: "Make it nice or make it twice." In this episode we will discuss: ...
info_outline 1073: Jen Hidinger-Kendrick Founder of Giving KitchenRestaurant Unstoppable with Eric Cacciatore
Jen Hidinger-Kendrick is the Founder of . Jen and her late husband, Ryan, started a supper club in Atlanta around 2012. The supper club was incredibly successful and finally, four years later, they opened Staplehouse together. Staplehouse was also a great success. However, before the restaurant opened, Ryan was disgnosed with cancer and passed away in 2014. Jen sold her share of the restaurant to her partners and started Giving Kitchen, a nonprofit with this mission: "to provide emergency assitance to food service workers through financial support and a network of community resources."...
info_outline 1072: Damian Otero and Miguel Hernandez, CEO and COO at Rreal TacosRestaurant Unstoppable with Eric Cacciatore
Damian Otero is the CEO of Rreal Tacos and Miguel Hernandez is the company's COO. Damian and Rreal Tacos were previously on the show for episode 945 back in 2022. At that time, Rreal Tacos was opening their third location. Today there are 8 locations with more on the way. They are based in Atlanta, GA. Favorite success quote/mantra: "Create an opportunity biug enough for everybody to get a piece of the action." In this episode we will discuss: Negotiating leases Real estate and restaurants Growth/expansion Sharing equity with employees Marketing Today's sponsor: : Are you a chef, owner,...
info_outline 1071: Shuai & Corrie Wang Co-Owners of Super Happy Fun Time GroupRestaurant Unstoppable with Eric Cacciatore
Corrie and Shuai Wang are the co-owners of Super Happy Fun Time Group which operates and in Charleston, SC. Shuai is a Chinese immigrant who grew up in NYC. There he met Corrie while working in restaurants. Corrie is from upstate NY and is also an author. They moved to Charleston together in 2014 and soon after started a foodtruck and popups to test their culinary concepts. Jackrabbirt Filly opened in 2019 with King BBQ opening in November of 2023. Favorite success quote/mantra: Shuai: "You have yet to experience your best days." Corrie: "Like attracts like." In this episode we...
info_outline 1070: Bret Oliverio Owner of Sup DogsRestaurant Unstoppable with Eric Cacciatore
Bret Oliverio is the Owner of Sup Dogs, based in Greenville, NC. Bret began his post-school career as a radio broadcaster. His brother started Sup Dogs back in 2008 but tragically passed away a few years later. That's when, in 2012, Bret took over the restaurant and continues to own it today. Now, there are two Sup Dogs locations, plus a distillery and a cocktail bar. Favorite success quote/mantra: "If you let up, you lose." In this episode we will discuss: Marketing Leaving another industry for restaurants Get an accountant Profit-first Menu engineering Verticle integration...
info_outline 1069: Sother Teague Creative Drunk and Founder of Sother HospitalityRestaurant Unstoppable with Eric Cacciatore
Sother Teague is the "Creative Drunk." He is the Founder of Sother Hospitality, Beverage Director at Amor y Amargo, Cohost of the Speakeasy Podcast, author of "I'm Just Here For The Drinks", and most importantly, a bar tender. Favorite success quote/mantra: "If you're the smartest guy in the room, you're in the wrong room." In this episode we will discuss: Partnerships Theater of hospitality Lawyers Popups Bars/bartending Today's sponsor: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep, and scale recipes...
info_outline 1068: Kate Holowchik Chef/Owner of Lionheart ConfectionsRestaurant Unstoppable with Eric Cacciatore
Kate Holowchik is the chef/owner of Lionheart Confections. Kate grew up baking with her family and began baking in corporate kitchens, such as Panera Bread, during college. After going from kitchen to kitchen, from FOH to baking in BOH, she eventually started Lionheart Confections, a baking popup based in New Hampshire, in 2020. Favorite success quote/mantra: "Lead with a kind heart and live unapologetically." In this episode we will discuss: Mentors Popups Toxic kitchens Today's sponsor: : Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for...
info_outline 1067: Matt Berry & Vinny and Dante Marino Co-Owners of DeadProof Pizza CoRestaurant Unstoppable with Eric Cacciatore
Matt Berry, Vinny Marino, and Dante Marino are the Co-Owners of in New Hampshire. DeadProof Pizza Co is a mobile pizza vendor based in Manchester, NH. Chef Matt Berry created the concept and sought Dante and Vinny for help with marketing. They are all now co-owners of the wildely popular concept. Favorite success quote/mantra: "If you're scared, do it scared." In this episode we will discuss: Pop-ups Marketing Pizza Finding the balance Today's sponsor: : Boost your efficiency and profitability without adding labor costs. MarginEdge is a complete restaurant management software that...
info_outline 1066: Irene Li Co-Owner of Mei Mei DumplingsRestaurant Unstoppable with Eric Cacciatore
Irene Li is the co-owner of in Boston, MA. Irene grew up in Boston in a Chinese-American family where food was always paramount. She realized her love for cooking while attending Cornell. She and her brother and sister opened Mei Mei Street Kitchen, a food truck, in 2012. In 2018, Irene bought out her co-owner siblings in order to take full control of the business and take it in a new direction, a direction dedicated to identifying and addressing food injustice. She soon realized that dumplings were the most popular item on the menu, and doubled down on that item. Today she sells dumplings...
info_outlineRaised in Cleveland, Ohio, Jason Berkowitz is a hospitality veteran dedicated to team development and operational excellence. Jason credits his Psychology degree from Michigan State University for helping shape his unique approach to hospitality and team management.
His career spans more than 40 restaurant openings from fast-food to fine-dining. He's held a number of posts, including VP of Operations for Umami Burger and COO for Tocaya Organica. Today Jason serves as CEO and Founder of ArrowUp Training, a stylized safety, anti-harassment training and supervisory coaching n program for restaurants.
Check out Harri - Talent Technology Software for the Needs of Hospitality - as mentioned in today's episode!
Catch Jason's book Please Don't Sleep With The Host: And 49 Other Tips For Managing A Functional And Profitable Restaurant
Show notes…
Calls to ACTION!!!
- Subscribe to the Restaurant Unstoppable YouTube Channel
- Join the private Unstoppable Facebook Group
- Join the email list! (Scroll Down to get the Vendor List!)
Favorite success quote or mantra:
- "Show up. For your team. For yourself. The hustle is real."
In today's episode with Jason Berkowitz we will discuss:
- Emphasis on community
- Taking responsibility
- The psychology of managing others
- Going deep with training
- The importance of empathy
- Impose your values on those around you to be consistent in operations
- Be humble
- Keep kitchen work in perspective; you're not saving lives on the operating table
- Give your team the tools and attitude to thrive and then get out of their way
- Attention to detail in all aspects of the restaurant experience
- Lean in and listen
- Be yourself when dealing with guest, don't be fake
- Take a step back and coordinate
- Efficiency in the dining room
- The restaurant is an art installation
- Importance of confidence when leading
- Quarterly reviews vs quarterly reviews
- HR
- Positives of online scheduling
- Accountability
- Being sustainable
Today's sponsor:
BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, Gramercy Tavern, Lilia and more.
Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.
P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services.
Knowledge bombs
- Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- "My energy" "use it like a tool, not a weapon."
- What is your biggest weakness?
- "Get lost in the office. Need to be in the weeds more."
- What's one question you ask or thing you look for during an interview?
- "Passion" Question about something they love
- What's a current challenge? How are you dealing with it?
- California laws changing unexpectedly
- Share one code of conduct or behavior you teach your team.
- Understanding
- What is one uncommon standard of service you teach your staff?
- Be authentic, don't say things you don't mean
- What's one book we must read to become a better person or restaurant owner?
GET THIS BOOK FOR FREE AT AUDIBLE.COM - What's one thing you feel restaurateurs don't know well enough or do often enough?
- Side work sheets, addressing when things aren't being done properly
- Name one service you've hired.
- What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations?
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Laugh first, laugh at yourself
- Hold the door open for people more often, literally and figuratively
- Say thank you more often
Contact info:
Email: [email protected]
Social handle: @jdberko
Thanks for listening!
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Huge thanks to Jason Berkowitz for joining me for another awesome episode. Until next time!