608. Things You Should Never Say to Your Customers: Customer Service Insights From Erica Leonor Of Power Selling Pros
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Release Date: 09/16/2021
Exploring Cutting-Edge Technology in Residential Energy Efficiency with Shelby Breger
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, we're thrilled to welcome Shelby Breger, Co-Founder of Conduit Tech, recognized as a thought leader in the HVAC technology space.💡 In this episode, here's what you can expect to learn: 1. The importance of feedback in software development and continuous improvement. 2. Challenges and considerations in sharing load calculations with clients. 3. How LiDAR technology facilitates quick and accurate load calculations. 4. Considerations for energy efficiency and equipment...
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Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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AI or Authentic? Pierce Birkhold's Tech-Savvy Insights!
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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Insider Knowledge For Optimizing HVAC Efficiency With Lilah Jones
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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How To Enhance HVAC Operations With Stronger Strategies & Faster Results With Mary Kelly
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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Transforming Challenges into Opportunities for Women in HVACR With Amberley Snyder
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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Winning Sales Tactics for HVAC And Plumbing with Justin Riley and Noah Carter
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
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How To Build Real Wealth In HVAC Industry With Lance Bachmann
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Welcome to the Service Business Mastery Podcast!
info_outlineCustomer service representatives are a very important cog in the wheel of a well-running machine that is your business. They are the first responders and often the first impression your customer has of your company. In this episode, Tersh Blisset sits down with Erica Leonor, Customer Experience Master Jedi Trainer at Power Selling Pros and a Board of Director for Women in HVACR. They discuss the important role of CSRs and how they’re keeping your customers well-served and your business away from failure. More importantly, they dissect the top list of things you should never say to your customers. Being a CSR is all about having empathy all while being helpful. Learn all about that and more customer service tips by tuning in!
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