loader from loading.io

#1 Back to School: Servicing Equipment After Summer

Service Calls

Release Date: 08/13/2019

What to Know About Today's Cook-Chill Solutions show art What to Know About Today's Cook-Chill Solutions

Service Calls

In this episode, Electrolux Professional’s Giacomo Paccione walks service techs through how to care for the recently released SkyLine Cook&Chill. Chris Brown of Pine Tree Food Equipment follows with a service story about a surprising issue with a steakhouse’s griddle. Plus, techs with Clark Service Group, EMR, Malachy Parts & Service and Smart Care Equipment Solutions offer their best safe-driving tips.

info_outline
What’s Ahead for 2020? show art What’s Ahead for 2020?

Service Calls

Service Calls sits down with Erik Koenig, vice president of strategic marketing at Heritage Foodservice Group, to chat about the company’s joining of forces with Parts Town—and what changes service techs can expect. Next, Garrett Warren of Joe Warren & Sons tells the story of a leak that tipped off an improper ice machine install. And service techs with Smart Care Equipment Solutions, EMR and Refrigerated Specialists share what’s on their wish list for the year ahead.

info_outline
How to Execute a Smooth Installation show art How to Execute a Smooth Installation

Service Calls

Joe Pierce, owner and CEO of Pierce Parts & Service, shares his top tips for a successful install, from what a contract should address to steps to take after the big day. Duffy’s AIS CEO Wayne Stoutner joins next to talk about a short-sighted operator who refused to invest in a conditioned makeup air system. (Yes, things turned cold.) Plus, service techs from Smart Care Equipment Solutions, Refrigerated Specialist Inc. and EMR give advice on how to balance work and home life.

info_outline
Failure Isn’t an Option show art Failure Isn’t an Option

Service Calls

Stuart Schwadron, RATIONAL USA’s manager of consultant services, talks about the latest features on combi ovens and how to service them in episode three of Service Calls. (Hint: Redesigned touchscreens come with a front membrane that techs can replace if damaged instead of the entire component.) Next, Roy Cagle, install manager for Hagar Restaurant Service, proves perseverance pays off when he answers the call of a beer cooler with a condenser leak. And Jeff Boakes, manager of technical service for Delfield/Welbilt, fields questions from service techs on R290 refrigerant.

info_outline
Under Pressure: From Solving a Fryer Mystery to Keeping Up with Training and Dealing with Stressed Operators show art Under Pressure: From Solving a Fryer Mystery to Keeping Up with Training and Dealing with Stressed Operators

Service Calls

In episode two of Service Calls, Jay Sanderson, senior technician with Gary’s East Coast Service, explains how he solved the mystery of a malfunctioning thermostat on a countertop fryer. Next, John Schwindt, general manager and vice president of Hawkins Commercial Appliance Service and president of CFESA, talks about the importance of service tech training—from starting with a solid foundation to participating in ongoing courses. In Nuts & Bolts, service techs sound off about how to professionally handle stressed operators.  

info_outline
#1 Back to School: Servicing Equipment After Summer show art #1 Back to School: Servicing Equipment After Summer

Service Calls

In the inaugural episode of Service Calls, a podcast by Heritage Parts in partnership with Foodservice Equipment Reports, hear how the team at University of Michigan prepares equipment that’s been sitting idle all summer to feed hungry students in the fall. Plus CFESA’s Dan Reese recounts how an eagle-eyed tech, responding to a customer’s report of smelling gas coming from a boiler-based steamer, caught and corrected a careless installer’s shortsighted move. Plus service techs reveal the surprising things they always carry on their trucks to help service calls go smoothly.

info_outline
 
More Episodes

In the inaugural episode of Service Calls, a podcast by Heritage Parts in partnership with Foodservice Equipment Reports, hear how the team at University of Michigan prepares equipment that’s been sitting idle all summer to feed hungry students in the fall. Plus CFESA’s Dan Reese recounts how an eagle-eyed tech, responding to a customer’s report of smelling gas coming from a boiler-based steamer, caught and corrected a careless installer’s shortsighted move. Plus service techs reveal the surprising things they always carry on their trucks to help service calls go smoothly.