#190: The Retail Customer Experience with Erica James, Medallia
The Agile Brand with Greg Kihlstrom
Release Date: 11/09/2021
#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp
The Agile Brand with Greg Kihlstrom
Today we’re going to talk about the continued importance of employer branding, and why it is so important to be intentional about documenting and codifying culture, processes and the way internal communications are handled.
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#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur
The Agile Brand with Greg Kihlstrom
Is your business ready to run without you? Today we’re going to talk about learning to let go as a business owner and giving more control over to your team members. To help me discuss this topic, I’d like to welcome Jeff Finney, owner of Ultimate Cabinet Components, and Author of That’s It, I’m Fired.
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#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala
The Agile Brand with Greg Kihlstrom
Today we’re going to talk about building a smart, scalable customer success program that utilizes the best of people, processes, and software. To help me discuss this topic, I’d like to welcome Sonciary Pérez, Co-Founder of Quala, and Mentor with Techstars Boston.
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#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf
The Agile Brand with Greg Kihlstrom
Today we’re going to talk about the importance of understanding your customers, as well as how to find ways to meaningfully scale your business while remaining successful. To help me discuss this topic, I’d like to welcome Tyler “Sully” Sullivan, entrepreneur and eCommerce Email Marketing Expert, and CEO of Bombtech Golf.
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#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting
The Agile Brand with Greg Kihlstrom
Today we’re going to talk about going beyond the theory of agility and towards delivering meaningful customer and business value. To help me discuss this topic, I’d like to welcome Preethi Madhu, CEO, Greyamp Consulting.
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#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast
The Agile Brand with Greg Kihlstrom
Today we’re going to talk about unifying sales teams and bringing people, processes, and platforms together to achieve a common goal. To help me discuss this topic, I’d like to welcome Susan Rothwell, CRO at Vericast.
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#239: Career Agility with Erik Cabral, On Air Brands
The Agile Brand with Greg Kihlstrom
Today we’re going to talk about the importance of agility in your career and how to know when to make a big or even a little change.
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#238: Success with Google Ads with Sean Marshall, Attribution
The Agile Brand with Greg Kihlstrom
Today we’re going to talk about how both B2C and B2B marketers can utilize Google Ads for the greatest success, and how to overcome some of the challenges that recent changes have posed. To help me discuss this topic, I’d like to welcome Sean Marshall from Attribution.
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#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems
The Agile Brand with Greg Kihlstrom
I’m excited to introduce a special series about the power of decision intelligence. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss this topic, I’d like to welcome TEKsystems’ senior practice director, Devang Pandya.
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#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial
The Agile Brand with Greg Kihlstrom
Organizational change of any kind requires a mix of people, processes, and technology. While the technology component is an important aspect of this mix, it is often people and processes that have the most opportunity to allow an initiative to succeed… or fail. Today we’re going to talk about the importance of ensuring you are approaching the “people and processes” component of your change initiative in the right way. To help me discuss this topic, I’d like to welcome Sara Taheri, Chief Platform Owner for the Contact Center Transformation & Robotics at Prudential Financial.
info_outlineEvery industry has its unique challenges and opportunities in delivering great customer experience. Today we’re going to talk about Customer Experience and Retail. To help me discuss this topic, I’d like to welcome Erica James, Global Head of Retail Practice at Medallia.