loader from loading.io

Freight Moves on Relationships (and Trucks) with Nicole Glenn

The Logistics of Logistics Podcast

Release Date: 07/21/2020

Killing Ghost Loads and Phantom Data with Michael Darden show art Killing Ghost Loads and Phantom Data with Michael Darden

The Logistics of Logistics Podcast

and discuss killing ghost loads and phantom data. is the CEO of DFM Data Corp, a utility company designed to be a tool between digital partners moving freight in the USA and Canada. About Michael Darden is from New York and moved to Atlanta Georgia in 1985. He is married, with 3 children. has been fascinated with the coordination and movement of goods for 40 years. He worked for Coca-Cola, culminating as Operations Manager for the Coke Olympic Warehouse operation at the 1996 Atlanta Olympics. He then led Power2Ship as it pioneered digital freight matching in the trucking industry in the...

info_outline
Why XPO is Spinning Off GXO with Mark Manduca show art Why XPO is Spinning Off GXO with Mark Manduca

The Logistics of Logistics Podcast

Why XPO is Spinning Off GXO with Mark Manduca and discuss why is spinning off . is the Chief Investment Officer of XPO which is leader in logistics, brokerage and LTL. About Mark Manduca currently serves as the Chief Investment Officer of ’s global logistics segment. His career as a top-ranked analyst spans senior positions with leading investment banks, including Citigroup in London, where he served as managing director in equity research and led transport research activities. Earlier, he spent eight years with Bank of America Merrill Lynch, where he led the business services, leisure...

info_outline
Worst Case Scenarios for Freight Brokers with Lisa Bruno show art Worst Case Scenarios for Freight Brokers with Lisa Bruno

The Logistics of Logistics Podcast

Worst Case Scenarios for Freight Brokers with Lisa Bruno and talk about the worst case scenarios for freight brokers. is an Industry Consultant at which is a consulting firm supporting the transportation and industry, logistics, warehousing, supply chain and also provide technology support. About Lisa Bruno brings 15+ years of transportation logistics experience to the podcast. She started her career at Strive Logistics in 2005 and, being the 12th employee, saw an opportunity to make an impact at a young company. She started on the customer operations and account management side of the...

info_outline
Successful Bulk Food Transport with Chris Fish show art Successful Bulk Food Transport with Chris Fish

The Logistics of Logistics Podcast

Successful Bulk Food Transport with Chris Fish and discuss bulk food transport. is the Senior Vice President of Dedicated Contract Transportation by which provides Dedicated Contract Transportation, Managed Transportation, and Value-added Warehousing. About Chris Fish was appointed Senior Vice President of Dedicated Contract Transportation in 2017. He joined Transportation Management Systems in 1998 and has served in various progressive roles of leadership over his tenure. Fish has been in the transportation industry for the last 30 years, serving on various transportation committees...

info_outline
The New Retail Paradigm with Ali Raza show art The New Retail Paradigm with Ali Raza

The Logistics of Logistics Podcast

The New Retail Paradigm with Ali Raza and talk about the new retail paradigm. Ali is a theory of constraints (TOC) practitioner who founded a company to help supply chains to improve throughput. About Ali Raza is the Founder and CEO of ., an AI-Powered software to help companies run leaner, faster, smoother, and safer operations out of the box. Ali comes from a deep academic and real-world industrial operations in process simulations and operations management. He has managed onshore/offshore/war zone logistics as well as batch, continuous, and discrete manufacturing setups. At Schlumberger,...

info_outline
Cutting Out the Middleman with Mike Nervick show art Cutting Out the Middleman with Mike Nervick

The Logistics of Logistics Podcast

Cutting Out the Middleman with Mike Nervick and discuss Cutting out the middleman. is the CEO of Sleek Technologies which is impacting the transportation industry by providing smart solutions that simplify logistics. About Mike Nervick is a transportation and logistics professional with 20+ years experience. He learned the business as a successful carrier sales rep at American Backhaulers (ABH), later acquired by C.H. Robinson. In 2003, founded his own successful freight brokerage, Advantage Freight Network (AFN), growing it to over $170M. Mike then founded Sleek Fleet in 2017, which is...

info_outline
What Will Tomorrow's Freight Broker Do with Ben Buchanan show art What Will Tomorrow's Freight Broker Do with Ben Buchanan

The Logistics of Logistics Podcast

What Will Tomorrow's Freight Broker Do with Ben Buchanan and talk about what tomorrow's freight broker will do. Ben is VP of Account Management at , which is transforming the future of freight, they leverage artificial intelligence, machine learning and strategic partnerships to automate how freight is priced, booked and shipped. About Ben Buchanan is VP of Account Management at , leading a team of account managers and sales representatives focused on growing relationships with enterprise and small/medium enterprise shippers by providing additional value to address their unique challenges. ...

info_outline
The Voice of 3rd Party Logistics with Anne Reinke show art The Voice of 3rd Party Logistics with Anne Reinke

The Logistics of Logistics Podcast

The Voice of 3rd Party Logistics with Anne Reinke and talk about the voice of 3rd party logistics. joined TIA from the U.S. Department of Transportation (US DOT), where she served both as the Deputy Assistant Secretary-Congressional Affair and DAS-Intergovernmental Affairs from 2019 to 2020. About Anne Reinke joined from the U.S. Department of Transportation (US DOT), where she served both as the Deputy Assistant Secretary-Congressional Affairs DAS-Intergovernmental Affairs from April 2019 to October 2020. Prior to her time at US DOT, spent 16 years in the Washington, DC office of CSX...

info_outline
The Best Logistics Team You Have Never Heard Of with Matt Scherer show art The Best Logistics Team You Have Never Heard Of with Matt Scherer

The Logistics of Logistics Podcast

The Best Logistics Team you Have Never Heard of with Matt Scherer and talk about The best logistics team you have never heard of. Matt has been helping thousands of people create, update and improve their LinkedIn profiles.   About Matt Scherer has been helping thousands of military professionals, college students, and other business executives create, update and improve their LinkedIn profiles.  He is the author of , now in its third edition.  He and his team are also in the final stages of producing "LinkedIn for Learners," a book with the goal of helping high school and...

info_outline
Transforming the Supply Chain Using AI with Max Versace show art Transforming the Supply Chain Using AI with Max Versace

The Logistics of Logistics Podcast

Transforming the Supply Chain Using AI with Max Versace and talk about transforming the supply chain using AI. Max focuses on making AI more useful in real-world applications, especially in the manufacturing supply chain and industrial industry. About Max Versace is the CEO and co-founder of . With decades of experience and research in AI and deep learning techniques, Dr. Versace is now focused on making AI more applicable and useful in real-world applications, specifically in the manufacturing and industrial industry. Prior to co-founding , Dr. Versace co-founded the Boston University...

info_outline
 
More Episodes

Freight Moves on Relationships (and Trucks) with Nicole Glenn

Nicole Glenn and Joe Lynch discuss the topic, freight moves on relationships and trucks. As the founder and president of a transportation company that specializes in time-sensitive, high-touch shipments, Nicole believes that communication and good relationships drives positive business results.

About Nicole Glenn

Nicole Glenn, Owner and President of Candor Expedite, a critical expedite service provider as well as a white-glove B2B company. Prior to opening and operating Candor, Nicole worked hand in hand with company owners to develop their companies and grow their customer following and elevate their sales and operations teams. From building asset-based fleets to successful brokerages that specialized in expedite and standard truckload Nicole would also focus her efforts on her teams to enhance and lift the individuals that help move the companies forward. Nicole obtained a degree in Business Management and Marketing from Northwood University.

About Candor Expedite

Candor is a woman-owned and operated hotshot ground and white-glove service provider with offices in Illinois and Texas. Candor specializes in hotshot ground, time-sensitive, and white glove delivery services. Because Candor manages so many high-touch, time-sensitive shipments, they have developed a culture of customer service, precision, special handling, and open communication – after all, Candor is the company name. Because shipment and truck visibility is so important on critical shipments, Candor utilizes Trucker Tools to track shipments and provide real-time updates. While no two clients or urgent shipments are the same, Candor has significant experience with customers in manufacturing, trade shows, hotels and hospitality, air-freight, and facility services.

Key Takeaways: Freight Moves on Relationships (and Trucks)

Shippers who do not have good relationships with their 3PLs and carriers often suffer with the following problems.

  • Poor service including, but not limited to late shipments, damage, billing problems, paying too much for transportation (measurable stuff)
  • Bad communication, poor attitudes, lack of respect, lack of visibility, lack of transparency, lack of integrity, (stuff that is not measurable)

Some typical advantages that shipper realize when they have good relationships with their 3PLs and carriers.

  • Superior service
  • Good communication
  • Freebies (expedites or cost reductions when there is a problem)
  • Account familiarity
  • A partner (carrier or 3PL) that invests in the relationship. The investment may take many forms including, visits, quarterly business reviews, improvement initiatives, specialized technology or assigning an account manager.
  • The Speed of Trust

To foster solid business relationships with 3PLs and carriers, shippers should do the following:

  • Have regularly scheduled meetings where you review performance, problems, continuous improvement initiatives.
  • Invite senior management to the kick-off meetings to set the tone and show their support. Ideally, the meeting can be aligned with the senior manager's objectives.
  • Informal phone calls outside
  • Have fun events like happy hours, barbeques, parties, dinners, where casual conversations can flourish.

Learn More About Freight Moves on Relationships (and Trucks)

Candor Expedite

Nicole Glenn

Strategic Shippers vs Transactional Shippers

The Logistics of Logistics Podcast