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Owning The Customer Experience with Larry Gordon

The Logistics of Logistics Podcast

Release Date: 10/20/2021

The New Customer Journey with Chris Jolly show art The New Customer Journey with Chris Jolly

The Logistics of Logistics Podcast

The New Customer Journey with Chris Jolly  and  discuss the new customer journey. Chris is the founder of , a company that stages transportation companies ranging from traditional freight brokerages, asset-based trucking companies looking to expand into brokerage, as well as technology companies looking to implement their product into the industry. About Chris Jolly  is the founder of  and the host of . Chris has over 14 years of experience in transportation with the bulk of his experience in freight brokerage. His experience within freight brokerage includes...

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The Logistics of Logistics Podcast

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The Logistics of Logistics Podcast

Surviving The LTL Market with Todd Trompeter and discuss surviving the LTL market. is the Vice President of Logistics Operations for , a company that offers customizable transportation management solutions as a full-service Third-Party Logistics (3PL) provider that helps businesses manage their freight spend through industry leading technology with a large network of established carriers to customers across the country. About Todd Trompeter is the Vice President of Logistics Operations for overseeing the implementation and operations of the organization’s Managed Logistics customers, in...

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Demand Planning in VUCA Times with Ali Raza and Joe Lynch discuss demand planning in VUCA times. is the Founder and CEO of , where he and his team help companies realize greater output and free cash flow. About Ali Raza is the Founder and CEO of ., an AI-Powered software to help companies run leaner, faster, smoother, and safer operations out of the box. comes from a deep academic and real-world industrial operations in process simulations and operations management. He has managed onshore/offshore/war zone logistics as well as batch, continuous, and discrete manufacturing setups. At...

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The Logistics of Logistics Podcast

A New Model for Grocery Delivery with Sean Coakley and discuss a new model for grocery delivery. is the Chief Commercial Officer of , a leading provider of technology-enabled warehouse services, freight management, and last mile distribution solutions. About Sean Coakley is the Chief Commercial Officer of , a leading provider of technology-enabled warehouse services, freight management, and last mile distribution solutions. He is responsible for helping the company continue its rapid growth across its end-to-end logistics services offering. Previously, held supply...

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The Logistics of Logistics Podcast

The State Of The Industry with George Abernathy and discuss the state of the industry. is the President of , one of the fastest-growing startups in the U.S. that is transforming the $800 billion transportation and logistics industry with its digital freight marketplace platform. About George Abernathy , President and Board Member, has more than 30 years of supply chain and technology experience. Notably, is the former President of leading industry publication FreightWaves where he was responsible for all revenue and commercial efforts, including SaaS, media, and virtual & physical...

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The Logistics of Logistics Podcast

3PL Basics: An Introduction to 3rd Party Logistics with Roberto Cadena and provide an introduction to 3rd party logistics. 3rd party logistics services include 5 major categories: 1.) Transportation 2.) Warehousing 3.) Logistics 4.) Technology and 5.) Special Services. Robert is the Co-Founder and CEO of a company that provides operational, sales, marketing, and technology support to over 100 3PLs, so he has a very thorough understanding of the business. About Robert Cadena is the Co-Founder and CEO of Lean Staffing Solutions, which provides operational, marketing, sales, and technology...

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The Logistics of Logistics Podcast

Is Sustainability Really a Problem with Matt McLelland and Joe Lynch discuss is sustainability really a problem. is the VP of Sustainability and Innovation at , a premium service provider of transportation services with focus on temperature controlled products, regional, and long haul delivery. About Matt McLelland For the first 15 years of his professional career focused on information technology -  working for a large silicon valley software companies to data center startups to a brief stint with a family foundation who, unlike his previous employers, existed to give all their...

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The Logistics of Logistics Podcast

Supply Chain: Cash or Trash with Seth Page and discuss supply chain: cash or trash. is the COO of , an artificial intelligence (AI) supply chain pioneer that enables companies to detect, prioritize and alleviate dynamic operational bottlenecks in real-time. About Seth Page is a senior technology executive, 8x entrepreneur, operator and cross-border deal-making expert who seamlessly bridges the worlds of technology, operations and finance. An expert in equity investments and scaling start-ups to venture-capital backed high-growth companies and into successful exits, divestitures, and IPO...

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The Logistics of Logistics Podcast

The New World Of Warehousing with Matt Fain and discuss the new world of warehousing. is the Co-Founder and CEO of , which is dedicated to simplifying the process for sourcing warehouse space. About Matt Fain is the Co-Founder and CEO of ™, which provides a cloud-based platform that enables shipper and suppliers to seamlessly connect. started his career as an electrician, and quickly found himself selling the products he once installed. He fell in love with the “Art of Sales” and found himself eventually owning a 3PL logistics franchise with Bluegrace Logistics. After some very...

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Owning The Customer Experience with Larry Gordon

Larry Gordon and Joe Lynch discuss owning the customer experience. Larry is is the Managing Director, GTM, Emtec Digital, a global technology services company that provides digital software engineering and transformation solutions to clients across multiple industries.

About Larry Gordon 

Larry Gordon is the Managing Director, GTM, Emtec Digital. Prior to joining Emtec, Larry has held senior leadership positions at Cognizant and Capgemini and has founded and led IT services and software companies in the security, devops and digital transformation segments. He has also been a successful angel investor in the energy and cloud spaces.

About Emtec

Emtec is a global IT consultancy dedicated to helping world class organizations in the enterprise, education, and government markets drive transformation and growth by employing the latest enterprise technologies and innovative business processes. We empower our clients to accelerate innovation and deliver amazing client experiences to better compete and ultimately lead in their industry. Our “Client for Life” approach is built upon over 20 years of delivering rapid, meaningful, and lasting business value. Our offerings span the IT spectrum from Advisory, Applications (Enterprise, Custom, Mobile and Cloud) as well as Intelligent Automation, Analytic, Cyber Security and Infrastructure Services.

Key Takeaways: Owning The Customer Experience

  • Larry Gordon is the Managing Director, GTM, Emtec Digital, a firm that empowers their transportation and logistics clients to accelerate innovation and deliver amazing client experiences.
  • In the podcast interview, Larry explains how the customer experience is increasingly enabled by technology. Consumer technology companies like Amazon have raised the bar on customer experience.
  • Leading transportation, logistics, and warehousing companies are investing to deliver the best customer experience. The 3PL market is separating between the “haves” who have game-changing technology and the “have-nots” who are unable or unwilling to invest in technology.
  • In the past, IT service companies developed systems that were focused on operational and financial functions that were not seen or use by the firm’s customers.
  • Today, IT service companies are not just not just developing systems that streamline the process – they are delivering customer experiences. When the customer is regularly interacting with the technology, the bar is very high.
  • IT services companies who are developing customer experiences, work closely with customers (end customers) to understand their unique preferences.
  • Emtec develops digital products or platforms that are customer facing – products that have the ability to delight customers and give your company a competitive advantage.
  • Emtec is a global technology services company providing digital software engineering and transformation solutions to clients in logistics, transportation, and warehousing. Emtec also works some of the leading technology companies in the freight tech space.

Learn More About Owning The Customer Experience

Larry Gordon LinkedIn

Emtec

Emtec Digital

The Logistics of Logistics Podcast